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ASUS ProArt StudioBook Pro 16 OLED W5600Q2A-L2121X, AMD Ryzen™ 7, 3.2 GHz, 40.6 cm (16 inch), 3840 x 2400 pixels, 16 GB, 1 TB
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| SKU | 90NB0V01-M004E0 |
| EAN | 4711081554271 |
| Brand | ASUS |
| Processor | AMD Ryzen 7 |
| CPU Core Count | 8 |
| RAM | 16GB |
| Memory Type | DDR4 |
| GPU Family | NVIDIA |
| GPU Chipset | NVIDIA RTX A2000 |
| Video RAM | 4GB |
| Storage | 1TB |
| Storage type | SSD |
| Screen size | 16.0 inch |
| Resolution | 3840 x 2400 |
| LCD Type | OLED |
| Touch Screen | |
| Keyboard Layout | AZERTY BE |
| Connectivity | 3.5mm, Bluetooth, Ethernet, HDMI, USB 3.1 Type A, USB 3.1 Type C, Wi-Fi |
| Operating System | Windows 11 Pro |
| Color | Black |
| Builtin Microphone | |
| HDR | |
| Wifi Version | Wi-Fi 5 |
| Windows Hello |
Design
| Colour name | Star Black |
| Product type | Laptop |
| Product colour | Black |
| Form factor | Clamshell |
| Housing material | Aluminium |
| Introduction year | 2021 |
Display
| Display diagonal | 40.6 cm (16") |
| Display resolution | 3840 x 2400 pixels |
| Touchscreen | |
| HD type | WQUXGA |
| Panel type | OLED |
| Native aspect ratio | 16:10 |
| Display surface | Gloss |
| Display brightness | 550 cd/m² |
| RGB colour space | DCI-P3 |
| Colour gamut | 100% |
| Display response rise/fall | 0.2 ms |
| Display number of colours | 1.073 billion colours |
| Contrast ratio (typical) | 1000000:1 |
| High Dynamic Range (HDR) supported | |
| High Dynamic Range (HDR) technology | HDR True Black 500 |
Processor
| Processor manufacturer | AMD |
| Processor family | AMD Ryzen™ 7 |
| Processor model | 5800H |
| Processor frequency | 3.2 GHz |
| Processor boost frequency | 4.4 GHz |
| Processor cores | 8 |
| Processor cache | 16 MB |
Memory
| Internal memory | 16 GB |
| Internal memory type | DDR4-SDRAM |
| Memory form factor | SO-DIMM |
| Memory layout (slots x size) | 2 x 8 GB |
| Memory slots | 2x SO-DIMM |
| Maximum internal memory | 64 GB |
Storage
| Total storage capacity | 1 TB |
| Storage media | SSD |
| Total SSDs capacity | 1 TB |
| Number of SSDs installed | 1 |
| SSD capacity | 1 TB |
| SSD interface | NVMe, PCI Express 3.0 |
| NVMe | |
| SSD form factor | M.2 |
| Optical drive type | |
| Card reader integrated | |
| Compatible memory cards | SD |
Graphics
| Discrete GPU manufacturer | NVIDIA |
| Discrete graphics card model | NVIDIA RTX A2000 |
| On-board graphics card | |
| Discrete graphics card | |
| On-board graphics card model | AMD Radeon Graphics |
| Discrete graphics card memory | 4 GB |
| Discrete graphics memory type | GDDR6 |
Audio
| Speakers manufacturer | Harman Kardon |
| Built-in microphone |
Camera
| Front camera | |
| Front camera HD type | HD |
| Infrared (IR) camera | |
| Privacy camera | |
| Privacy type | Privacy shutter |
Network
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| Wi-Fi standards | 802.11a, 802.11g, Wi-Fi 5 (802.11ac), 802.11b, Wi-Fi 4 (802.11n) |
| Mobile network connection | |
| Antenna type | 2x2 |
| Ethernet LAN | |
| Ethernet LAN data rates | 10,1000,100 Mbit/s |
| Bluetooth | |
| Bluetooth version | 5.0 |
Ports & interfaces
| USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity | 2 |
| USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity | 2 |
| Ethernet LAN (RJ-45) ports | 1 |
| HDMI ports quantity | 1 |
| HDMI version | 2.1 |
| Combo headphone/mic port | |
| Charging port type | DC-in jack |
| Power adapter barrel connector | 6.0 mm |
| USB Type-C DisplayPort Alternate Mode | |
| USB Power Delivery |
Keyboard
| Pointing device | Touchpad |
| Keyboard layout | AZERTY |
| Numeric keypad | |
| Keyboard backlit |
Software
| Operating system architecture | 64-bit |
| Trial software | 1-month trial for new Microsoft 365 customers. Credit card required. |
| Operating system installed | Windows 11 Pro |
Battery
| Battery technology | Lithium-Ion (Li-Ion) |
| Number of battery cells | 4 |
| Battery capacity | 90 Wh |
Power
| AC adapter power | 240 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output current | 12 A |
| AC adapter output voltage | 20 V |
Security
| Cable lock slot | |
| Fingerprint reader | |
| Windows Hello | |
| Trusted Platform Module (TPM) | |
| Trusted Platform Module (TPM) version | 2.0 |
| Password protection | |
| Password protection type | BIOS, HDD, User |
Weight & dimensions
| Width | 362 mm |
| Depth | 264 mm |
| Height (front) | 1.99 cm |
| Height (rear) | 2.14 cm |
| Weight | 2.4 kg |
- Windows 11 Pro 64-bit
- AMD Ryzen 7 5800H (16MB Cache, 3.2GHz)
- 40.6 cm (16") WQUXGA 3840 x 2400 OLED, NVIDIA RTX A2000 (4GB GDDR6)
- 16GB DDR4-SDRAM (2 x 8) & 1000GB SSD
ASUS ProArt StudioBook Pro 16 OLED W5600Q2A-L2121X.
Product type: Laptop, Form factor: Clamshell.
Processor family: AMD Ryzen™ 7, Processor model: 5800H, Processor frequency: 3.2 GHz.
Display diagonal: 40.6 cm (16"), HD type: WQUXGA, Display resolution: 3840 x 2400 pixels.
Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 1 TB, Storage media: SSD.
On-board graphics card model: AMD Radeon Graphics.
Operating system installed: Windows 11 Pro.
Product colour: Black
Product type: Laptop, Form factor: Clamshell.
Processor family: AMD Ryzen™ 7, Processor model: 5800H, Processor frequency: 3.2 GHz.
Display diagonal: 40.6 cm (16"), HD type: WQUXGA, Display resolution: 3840 x 2400 pixels.
Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 1 TB, Storage media: SSD.
On-board graphics card model: AMD Radeon Graphics.
Operating system installed: Windows 11 Pro.
Product colour: Black
Born for Creative Pros
Turn your creative vision into reality with the ProArt Studiobook Pro 16 OLED studio laptop: it pushes every boundary to give you the effortless creative experience you’ve always wanted, but never thought possible. With a certified color-accurate 16-inch 4K OLED HDR 16:10 display, up to a breathtakingly powerful AMD Ryzen™ 5000 series processor, pro-grade NVIDIA RTX™ A2000 graphics, huge amounts of memory, advanced ultrafast storage, superb I/O connectivity, and ultra-precise fingertip control over your creative apps with the groundbreaking new ASUS Dial, ProArt Studiobook Pro 16 OLED is simply the best creator laptop we’ve ever made.
World’s first 16” 4K OLED HDR display
16:10 aspect ratio, 4K (3840 x 2400) resolution, 0.2 response time, 100% DCI-P3 color gamut
Performance for professionals
ProArt Studiobook Pro 16 OLED was designed with one goal in mind: to give you all the raw performance you need to handle even the toughest, most resource-hungry projects. It’s equipped with up to a mighty AMD Ryzen 5000 series processor, professional-grade NVIDIA RTX A2000 graphics, one of the world’s fastest SSDs, and has a flexible memory configuration with up to a massive 64 GB of high-speed RAM. It’s the ultimate professional laptop, built for the ultimate professional.
GPU
Fast graphics, stable drivers Professional-level 3D graphics processing power is provided by NVIDIA RTX A2000 Laptop GPU, which is based on the NVIDIA Ampere architecture, NVIDIA’s second generation of RTX technology. It blitzes through the toughest tasks, such as complex CAD models, 3D product design, or high-resolution video editing, thanks to the advanced features in the GPU, including ray tracing and AI acceleration and fast GDDR6 video memory, along with the ability to increase GPU power from 80 W to 110 W, adjusting the system fan speed as needed for optimum performance. For outstanding driver stability, we use NVIDIA Studio Drivers to ensure maximum performance, rock-solid reliability, and wide software compatibility.
CPU
As fast as your imagination
Powered by up to an AMD Ryzen 9 5900HX processor with 8 cores and 16 threads for effortless multitasking, ProArt Studiobook Pro 16 OLED is capable of anything your imagination can create. There’s even more performance on tap when you enable Performance mode: this can boost the CPU power to 75 W sustained, or 95 W temporarily, adjusting the fan speed setting automatically to achieve best performance.
THERMAL
It’s cool to be quiet
Keeping a powerhouse like ProArt Studiobook Pro 16 OLED cool is vital for top performance, but unwanted noise is the enemy of creativity. We’ve designed the ASUS IceCool Pro cooling system to let the mighty AMD CPU run comfortably at a blistering 135 watts total TDP (45 W CPU and 90 W GPU) in Performance mode — with no throttling. This remarkable feat of engineering uses dual 102-aerofoil blade fans, the world’s first to use over 100 blades3. The slim aerofoil blades are made from side-chain liquid crystal epoxy polymer (SCP): the quiet, power-efficient 3D-curved design increases airflow by 16%4. Six heat pipes and seven intelligent sensors ensure optimum cooling performance, while keeping everything quiet — under 40 dBA in Normal mode — so you can concentrate on the task at hand without distractions. In addition, ProArt Studiobook Pro 16 OLED features NVIDIA's AI-powered WhisperMode 2.0, which gives you even more control over the laptop's fans so you can balance performance and acoustics.
ASUS OLED DISPLAY
World’s first 16” 4K OLED HDR 16:10 display5
Your creations demand visual perfection, and ProArt Studiobook Pro 16 OLED delivers it with a 4K OLED HDR6 display that’s in a class of its own. This display delivers truly photorealistic visuals that are VESA DisplayHDR™ 500 True Black certified for ultra-high contrast and deep blacks, and the 100% DCI-P3 industry-standard color gamut ensures you’re seeing as many vivid, true-to-life colors as possible. For delivering precise color accuracy, this remarkable display is Calman verified, PANTONE® Validated, and has a Delta-E color-accuracy value of less than 27. ProArt Studiobook Pro 16 OLED is also easier on your eyes for those long late-night sessions, with 70% lower blue-light emissions compared to LCD models, and it’s certified for eye care by TÜV Rheinland.
DIAL
Make magic happen with ASUS Dial
Discover new ways to work with the brand-new and exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, change saturation, adjust layer opacity, or rapidly undo actions. You can also adjust screen brightness and volume, or vertical scroll to make your creative workflow smoother. There are over 70 functions available to help smooth your creative workflow. ASUS Dial is currently compatible with four Adobe apps: Adobe Photoshop, Premiere Pro, Photoshop Lightroom Classic, and After Effects. It’s fully customizable — and there are more compatible apps on the way!
PROART CREATOR HUB
Power up your imagination
ProArt Creator Hub features an overview dashboard, and allows you switch to different performance modes, calibrate your screen color, or customize your ASUS Dial. It’s a personal portal where you can monitor your laptop’s status, personalize settings, or optimize your workflow. You can also personalize your ASUS Dial for your preferred features, or setup the Customized Keys in Control Settings for endless creativity.
EXPERIENCE
Thoughtful, innovative design
To streamline your creative workflows, your laptop needs to be an extension of yourself. ProArt Studiobook Pro 16 OLED incorporates several hardware features specially crafted for creators, to give you intuitive, precise control over every action.
CONNECTIVITY
All the right connections
With a full complement of I/O ports, connecting your ProArt Studiobook Pro 16 OLED to your studio peripherals, display devices and networks is easy. There are two USB 3.2 Gen 2 Type-C® ports, with Power Delivery and DisplayPort support, a standard RJ45 Gigabit Ethernet LAN port, the latest HDMI® 2.1 port, and an SD Express 7.0 card reader that puts your connectivity leagues ahead of the pack.
HDMI 2.1
Support for the very latest HDMI 2.1 standard means you can push high-resolution content to external high-res displays at resolutions of up to 8K / 120 Hz, making ProArt Studiobook Pro 16 OLED the perfect choice for today’s visual creators.
SD EXPRESS 7.0
With SD Express 7.0 card reader, ProArt Studiobook Pro 16 OLED is primed and ready for the fastest ever SD Express cards. Supporting speeds of up to 985 MB/s, these are nearly 10x faster than the original SD cards, making it easier and quicker than ever to transfer large files between your devices.
AUDIO
Break the sound barrier
Sound by Harman Kardon and DTS®
The audio experts at Harman Kardon have certified that the finely tuned audio system meets their exacting standards, and DTS® technology delivers an amazing multi-channel sound experience, from any kind of source material. The volume-enhancing, distortion-suppressing dual-channel smart amplifier can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive voice coils of the speakers. Creating or listening to audio in your videos, movies, music or games has never sounded better!
High fidelity, higher standards
Bring your music and audio to life with the audiophile-grade ESS® SABRE DAC, featuring Hi-Res Audio certification for the highest possible audio playback quality and the ability to drive the world’s most sophisticated high-impedance headphones. The expanded dynamic range and lower distortion lets you enjoy richer, clearer highs and deeper bass, so you can immerse yourself in virtual 7.1-channel surround sound.
ISV
ISV-certified
For creatives, software is key. That’s why ASUS tests and invests in comprehensive ISV (Independent Software Vendor) certification processes to ensure ProArt Studiobook Pro 16 OLED works as expected with professional applications from the world’s leading software companies.
ANTI-FINGERPRINT COATING
Looks like new, always
A high-tech anti-fingerprint nano-coating preserves the clean and minimalist matte Star Black finish of your ProArt Studiobook Pro 16 OLED. This coating is not only tough and durable, but it also reduces reflectivity and gives your laptop a premium silky feel. Any water on the surface can simply be wiped off, thanks to the water-beading properties of the coating.
QUALITY TEST
Ultratough, military-grade durability
ProArt Studiobook Pro 16 OLED meets the ultra-demanding MIL-STD 810H military standard for reliability and durability, undergoing a punishing test regime that includes extended tests for operation in harsh environments. It also passes ASUS laptop tests that far exceed standards set by the industry.
ASUS Now with Adobe Creative Cloud
Purchase and get complimentary membership.
Born for Creative Pros
Turn your creative vision into reality with the ProArt Studiobook Pro 16 OLED studio laptop: it pushes every boundary to give you the effortless creative experience you’ve always wanted, but never thought possible. With a certified color-accurate 16-inch 4K OLED HDR 16:10 display, up to a breathtakingly powerful AMD Ryzen™ 5000 series processor, pro-grade NVIDIA RTX™ A2000 graphics, huge amounts of memory, advanced ultrafast storage, superb I/O connectivity, and ultra-precise fingertip control over your creative apps with the groundbreaking new ASUS Dial, ProArt Studiobook Pro 16 OLED is simply the best creator laptop we’ve ever made.
World’s first 16” 4K OLED HDR display
16:10 aspect ratio, 4K (3840 x 2400) resolution, 0.2 response time, 100% DCI-P3 color gamut
Performance for professionals
ProArt Studiobook Pro 16 OLED was designed with one goal in mind: to give you all the raw performance you need to handle even the toughest, most resource-hungry projects. It’s equipped with up to a mighty AMD Ryzen 5000 series processor, professional-grade NVIDIA RTX A2000 graphics, one of the world’s fastest SSDs, and has a flexible memory configuration with up to a massive 64 GB of high-speed RAM. It’s the ultimate professional laptop, built for the ultimate professional.
GPU
Fast graphics, stable drivers Professional-level 3D graphics processing power is provided by NVIDIA RTX A2000 Laptop GPU, which is based on the NVIDIA Ampere architecture, NVIDIA’s second generation of RTX technology. It blitzes through the toughest tasks, such as complex CAD models, 3D product design, or high-resolution video editing, thanks to the advanced features in the GPU, including ray tracing and AI acceleration and fast GDDR6 video memory, along with the ability to increase GPU power from 80 W to 110 W, adjusting the system fan speed as needed for optimum performance. For outstanding driver stability, we use NVIDIA Studio Drivers to ensure maximum performance, rock-solid reliability, and wide software compatibility.
CPU
As fast as your imagination
Powered by up to an AMD Ryzen 9 5900HX processor with 8 cores and 16 threads for effortless multitasking, ProArt Studiobook Pro 16 OLED is capable of anything your imagination can create. There’s even more performance on tap when you enable Performance mode: this can boost the CPU power to 75 W sustained, or 95 W temporarily, adjusting the fan speed setting automatically to achieve best performance.
THERMAL
It’s cool to be quiet
Keeping a powerhouse like ProArt Studiobook Pro 16 OLED cool is vital for top performance, but unwanted noise is the enemy of creativity. We’ve designed the ASUS IceCool Pro cooling system to let the mighty AMD CPU run comfortably at a blistering 135 watts total TDP (45 W CPU and 90 W GPU) in Performance mode — with no throttling. This remarkable feat of engineering uses dual 102-aerofoil blade fans, the world’s first to use over 100 blades3. The slim aerofoil blades are made from side-chain liquid crystal epoxy polymer (SCP): the quiet, power-efficient 3D-curved design increases airflow by 16%4. Six heat pipes and seven intelligent sensors ensure optimum cooling performance, while keeping everything quiet — under 40 dBA in Normal mode — so you can concentrate on the task at hand without distractions. In addition, ProArt Studiobook Pro 16 OLED features NVIDIA's AI-powered WhisperMode 2.0, which gives you even more control over the laptop's fans so you can balance performance and acoustics.
ASUS OLED DISPLAY
World’s first 16” 4K OLED HDR 16:10 display5
Your creations demand visual perfection, and ProArt Studiobook Pro 16 OLED delivers it with a 4K OLED HDR6 display that’s in a class of its own. This display delivers truly photorealistic visuals that are VESA DisplayHDR™ 500 True Black certified for ultra-high contrast and deep blacks, and the 100% DCI-P3 industry-standard color gamut ensures you’re seeing as many vivid, true-to-life colors as possible. For delivering precise color accuracy, this remarkable display is Calman verified, PANTONE® Validated, and has a Delta-E color-accuracy value of less than 27. ProArt Studiobook Pro 16 OLED is also easier on your eyes for those long late-night sessions, with 70% lower blue-light emissions compared to LCD models, and it’s certified for eye care by TÜV Rheinland.
DIAL
Make magic happen with ASUS Dial
Discover new ways to work with the brand-new and exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, change saturation, adjust layer opacity, or rapidly undo actions. You can also adjust screen brightness and volume, or vertical scroll to make your creative workflow smoother. There are over 70 functions available to help smooth your creative workflow. ASUS Dial is currently compatible with four Adobe apps: Adobe Photoshop, Premiere Pro, Photoshop Lightroom Classic, and After Effects. It’s fully customizable — and there are more compatible apps on the way!
PROART CREATOR HUB
Power up your imagination
ProArt Creator Hub features an overview dashboard, and allows you switch to different performance modes, calibrate your screen color, or customize your ASUS Dial. It’s a personal portal where you can monitor your laptop’s status, personalize settings, or optimize your workflow. You can also personalize your ASUS Dial for your preferred features, or setup the Customized Keys in Control Settings for endless creativity.
EXPERIENCE
Thoughtful, innovative design
To streamline your creative workflows, your laptop needs to be an extension of yourself. ProArt Studiobook Pro 16 OLED incorporates several hardware features specially crafted for creators, to give you intuitive, precise control over every action.
CONNECTIVITY
All the right connections
With a full complement of I/O ports, connecting your ProArt Studiobook Pro 16 OLED to your studio peripherals, display devices and networks is easy. There are two USB 3.2 Gen 2 Type-C® ports, with Power Delivery and DisplayPort support, a standard RJ45 Gigabit Ethernet LAN port, the latest HDMI® 2.1 port, and an SD Express 7.0 card reader that puts your connectivity leagues ahead of the pack.
HDMI 2.1
Support for the very latest HDMI 2.1 standard means you can push high-resolution content to external high-res displays at resolutions of up to 8K / 120 Hz, making ProArt Studiobook Pro 16 OLED the perfect choice for today’s visual creators.
SD EXPRESS 7.0
With SD Express 7.0 card reader, ProArt Studiobook Pro 16 OLED is primed and ready for the fastest ever SD Express cards. Supporting speeds of up to 985 MB/s, these are nearly 10x faster than the original SD cards, making it easier and quicker than ever to transfer large files between your devices.
AUDIO
Break the sound barrier
Sound by Harman Kardon and DTS®
The audio experts at Harman Kardon have certified that the finely tuned audio system meets their exacting standards, and DTS® technology delivers an amazing multi-channel sound experience, from any kind of source material. The volume-enhancing, distortion-suppressing dual-channel smart amplifier can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive voice coils of the speakers. Creating or listening to audio in your videos, movies, music or games has never sounded better!
High fidelity, higher standards
Bring your music and audio to life with the audiophile-grade ESS® SABRE DAC, featuring Hi-Res Audio certification for the highest possible audio playback quality and the ability to drive the world’s most sophisticated high-impedance headphones. The expanded dynamic range and lower distortion lets you enjoy richer, clearer highs and deeper bass, so you can immerse yourself in virtual 7.1-channel surround sound.
ISV
ISV-certified
For creatives, software is key. That’s why ASUS tests and invests in comprehensive ISV (Independent Software Vendor) certification processes to ensure ProArt Studiobook Pro 16 OLED works as expected with professional applications from the world’s leading software companies.
ANTI-FINGERPRINT COATING
Looks like new, always
A high-tech anti-fingerprint nano-coating preserves the clean and minimalist matte Star Black finish of your ProArt Studiobook Pro 16 OLED. This coating is not only tough and durable, but it also reduces reflectivity and gives your laptop a premium silky feel. Any water on the surface can simply be wiped off, thanks to the water-beading properties of the coating.
QUALITY TEST
Ultratough, military-grade durability
ProArt Studiobook Pro 16 OLED meets the ultra-demanding MIL-STD 810H military standard for reliability and durability, undergoing a punishing test regime that includes extended tests for operation in harsh environments. It also passes ASUS laptop tests that far exceed standards set by the industry.
ASUS Now with Adobe Creative Cloud
Purchase and get complimentary membership.
Turn your creative vision into reality with the ProArt Studiobook Pro 16 OLED studio laptop: it pushes every boundary to give you the effortless creative experience you’ve always wanted, but never thought possible. With a certified color-accurate 16-inch 4K OLED HDR 16:10 display, up to a breathtakingly powerful AMD Ryzen™ 5000 series processor, pro-grade NVIDIA RTX™ A2000 graphics, huge amounts of memory, advanced ultrafast storage, superb I/O connectivity, and ultra-precise fingertip control over your creative apps with the groundbreaking new ASUS Dial, ProArt Studiobook Pro 16 OLED is simply the best creator laptop we’ve ever made.
World’s first 16” 4K OLED HDR display
16:10 aspect ratio, 4K (3840 x 2400) resolution, 0.2 response time, 100% DCI-P3 color gamut
Performance for professionals
ProArt Studiobook Pro 16 OLED was designed with one goal in mind: to give you all the raw performance you need to handle even the toughest, most resource-hungry projects. It’s equipped with up to a mighty AMD Ryzen 5000 series processor, professional-grade NVIDIA RTX A2000 graphics, one of the world’s fastest SSDs, and has a flexible memory configuration with up to a massive 64 GB of high-speed RAM. It’s the ultimate professional laptop, built for the ultimate professional.
GPU
Fast graphics, stable drivers Professional-level 3D graphics processing power is provided by NVIDIA RTX A2000 Laptop GPU, which is based on the NVIDIA Ampere architecture, NVIDIA’s second generation of RTX technology. It blitzes through the toughest tasks, such as complex CAD models, 3D product design, or high-resolution video editing, thanks to the advanced features in the GPU, including ray tracing and AI acceleration and fast GDDR6 video memory, along with the ability to increase GPU power from 80 W to 110 W, adjusting the system fan speed as needed for optimum performance. For outstanding driver stability, we use NVIDIA Studio Drivers to ensure maximum performance, rock-solid reliability, and wide software compatibility.
CPU
As fast as your imagination
Powered by up to an AMD Ryzen 9 5900HX processor with 8 cores and 16 threads for effortless multitasking, ProArt Studiobook Pro 16 OLED is capable of anything your imagination can create. There’s even more performance on tap when you enable Performance mode: this can boost the CPU power to 75 W sustained, or 95 W temporarily, adjusting the fan speed setting automatically to achieve best performance.
THERMAL
It’s cool to be quiet
Keeping a powerhouse like ProArt Studiobook Pro 16 OLED cool is vital for top performance, but unwanted noise is the enemy of creativity. We’ve designed the ASUS IceCool Pro cooling system to let the mighty AMD CPU run comfortably at a blistering 135 watts total TDP (45 W CPU and 90 W GPU) in Performance mode — with no throttling. This remarkable feat of engineering uses dual 102-aerofoil blade fans, the world’s first to use over 100 blades3. The slim aerofoil blades are made from side-chain liquid crystal epoxy polymer (SCP): the quiet, power-efficient 3D-curved design increases airflow by 16%4. Six heat pipes and seven intelligent sensors ensure optimum cooling performance, while keeping everything quiet — under 40 dBA in Normal mode — so you can concentrate on the task at hand without distractions. In addition, ProArt Studiobook Pro 16 OLED features NVIDIA's AI-powered WhisperMode 2.0, which gives you even more control over the laptop's fans so you can balance performance and acoustics.
ASUS OLED DISPLAY
World’s first 16” 4K OLED HDR 16:10 display5
Your creations demand visual perfection, and ProArt Studiobook Pro 16 OLED delivers it with a 4K OLED HDR6 display that’s in a class of its own. This display delivers truly photorealistic visuals that are VESA DisplayHDR™ 500 True Black certified for ultra-high contrast and deep blacks, and the 100% DCI-P3 industry-standard color gamut ensures you’re seeing as many vivid, true-to-life colors as possible. For delivering precise color accuracy, this remarkable display is Calman verified, PANTONE® Validated, and has a Delta-E color-accuracy value of less than 27. ProArt Studiobook Pro 16 OLED is also easier on your eyes for those long late-night sessions, with 70% lower blue-light emissions compared to LCD models, and it’s certified for eye care by TÜV Rheinland.
DIAL
Make magic happen with ASUS Dial
Discover new ways to work with the brand-new and exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, change saturation, adjust layer opacity, or rapidly undo actions. You can also adjust screen brightness and volume, or vertical scroll to make your creative workflow smoother. There are over 70 functions available to help smooth your creative workflow. ASUS Dial is currently compatible with four Adobe apps: Adobe Photoshop, Premiere Pro, Photoshop Lightroom Classic, and After Effects. It’s fully customizable — and there are more compatible apps on the way!
PROART CREATOR HUB
Power up your imagination
ProArt Creator Hub features an overview dashboard, and allows you switch to different performance modes, calibrate your screen color, or customize your ASUS Dial. It’s a personal portal where you can monitor your laptop’s status, personalize settings, or optimize your workflow. You can also personalize your ASUS Dial for your preferred features, or setup the Customized Keys in Control Settings for endless creativity.
EXPERIENCE
Thoughtful, innovative design
To streamline your creative workflows, your laptop needs to be an extension of yourself. ProArt Studiobook Pro 16 OLED incorporates several hardware features specially crafted for creators, to give you intuitive, precise control over every action.
CONNECTIVITY
All the right connections
With a full complement of I/O ports, connecting your ProArt Studiobook Pro 16 OLED to your studio peripherals, display devices and networks is easy. There are two USB 3.2 Gen 2 Type-C® ports, with Power Delivery and DisplayPort support, a standard RJ45 Gigabit Ethernet LAN port, the latest HDMI® 2.1 port, and an SD Express 7.0 card reader that puts your connectivity leagues ahead of the pack.
HDMI 2.1
Support for the very latest HDMI 2.1 standard means you can push high-resolution content to external high-res displays at resolutions of up to 8K / 120 Hz, making ProArt Studiobook Pro 16 OLED the perfect choice for today’s visual creators.
SD EXPRESS 7.0
With SD Express 7.0 card reader, ProArt Studiobook Pro 16 OLED is primed and ready for the fastest ever SD Express cards. Supporting speeds of up to 985 MB/s, these are nearly 10x faster than the original SD cards, making it easier and quicker than ever to transfer large files between your devices.
AUDIO
Break the sound barrier
Sound by Harman Kardon and DTS®
The audio experts at Harman Kardon have certified that the finely tuned audio system meets their exacting standards, and DTS® technology delivers an amazing multi-channel sound experience, from any kind of source material. The volume-enhancing, distortion-suppressing dual-channel smart amplifier can drive the twin speakers at the maximum volume possible while preventing long-term damage to the sensitive voice coils of the speakers. Creating or listening to audio in your videos, movies, music or games has never sounded better!
High fidelity, higher standards
Bring your music and audio to life with the audiophile-grade ESS® SABRE DAC, featuring Hi-Res Audio certification for the highest possible audio playback quality and the ability to drive the world’s most sophisticated high-impedance headphones. The expanded dynamic range and lower distortion lets you enjoy richer, clearer highs and deeper bass, so you can immerse yourself in virtual 7.1-channel surround sound.
ISV
ISV-certified
For creatives, software is key. That’s why ASUS tests and invests in comprehensive ISV (Independent Software Vendor) certification processes to ensure ProArt Studiobook Pro 16 OLED works as expected with professional applications from the world’s leading software companies.
ANTI-FINGERPRINT COATING
Looks like new, always
A high-tech anti-fingerprint nano-coating preserves the clean and minimalist matte Star Black finish of your ProArt Studiobook Pro 16 OLED. This coating is not only tough and durable, but it also reduces reflectivity and gives your laptop a premium silky feel. Any water on the surface can simply be wiped off, thanks to the water-beading properties of the coating.
QUALITY TEST
Ultratough, military-grade durability
ProArt Studiobook Pro 16 OLED meets the ultra-demanding MIL-STD 810H military standard for reliability and durability, undergoing a punishing test regime that includes extended tests for operation in harsh environments. It also passes ASUS laptop tests that far exceed standards set by the industry.
ASUS Now with Adobe Creative Cloud
Purchase and get complimentary membership.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
For more information click here
Ratings & Reviews
Ordering
Click here to learn how to place an order.
You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.
Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.
The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.
Payments
We propose the following payment methods :
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No
Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.
You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.
Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.
You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.
Send us an e-mail!
Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.
If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order.
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.
Send us an e-mail!
Delivery & Pickup
You will find a detailed overview of our places of shipment and rates here.
You can follow the status of your order on the page of your account.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.
It's annoying, but do not worry. First check the following points:
- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?
- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.
Send us an e-mail!
Warranty & Repairs
You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.
If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.
Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.
Request a repair!
You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Send us an e-mail!
We repair Windows and Linux computers as well as Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.
Send us an e-mail!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.
Click here to consult our conditions of sale.
Click here to view our repair conditions.
Returns & Exchange
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
For more information, view our sales terms and conditions here.
Nee.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
You can also request an RMA on the page of your account, in the order menu.
Address & Customer Service
Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)
Contact form
Safety & Privacy
Refurbished
The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.
In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated by a star classification.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.
Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)
Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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