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HP ZBook Studio 16 G11, Intel Core Ultra 7, 1,4 GHz, 40,6 cm (16 inch), 1920 x 1200, 32 GB, 1 TB SSD 16.0 inch RTX 3000 Ada Wi-Fi 7 Windows 11 Pro

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More Information

SKU 98L07ET#ABH
EAN 0198828239600
Brand HP
Processor Intel Core Ultra 7
CPU Core Count 16
RAM 32GB
Memory Type DDR5
Memory Speed 5600 MHz
GPU Family NVIDIA
GPU Chipset NVIDIA RTX 3000 Ada
Video RAM 8GB
Neural Processor Unit Intel AI Boost
Storage 1TB
Storage type SSD
Screen size 16.0 inch
Resolution 1920 x 1200
LCD Type IPS
Touch Screen
Keyboard Layout QWERTY NL
Connectivity 3.5mm, Bluetooth, HDMI, Thunderbolt, USB 3.0 Type A, USB 3.1 Type C
Operating System Windows 11 Pro
Color Silver
Builtin Speakers
Builtin Microphone
Wifi Version Wi-Fi 7
  • Intel® Core™ Ultra 7 165H (tot 5,0 GHz met Intel® Turbo Boost-technologie, 24 MB L3-cache, 16 cores, 22 threads)
  • Windows 11 Pro
  • 40,6 cm (16 inch) WUXGA-scherm
  • NVIDIA RTX™ 3000 Ada Generation Laptop GPU (8 GB GDDR6 gereserveerd)
  • 32 GB memory; 1 TB SSD storage


HP ZBook Studio 16 G11.

Producttype: Mobiel werkstation, Vormfactor: Clamshell.

Processorfamilie: Intel Core Ultra 7, Processormodel: 165H, Frequentie van processor: 1,4 GHz.

Beeldschermdiagonaal: 40,6 cm (16"), HD type: WUXGA, Resolutie: 1920 x 1200 Pixels.

Intern geheugen: 32 GB, Intern geheugentype: DDR5-SDRAM.

Totale opslagcapaciteit: 1 TB, Opslagmedia: SSD.

On-board graphics adapter model: Intel Arc Graphics.

Inclusief besturingssysteem: Windows 11 Pro.

Kleur van het product: Zilver




Professionele prestaties voor je grootste projecten

Perfectioneer je 3D-workflow met een Intel® CPU,[1] een geïntegreerde of aparte videokaart[2] en een opgewaardeerd geheugen.



Je hoeft minder te scrollen om meer inhoud te zien.

Breng projecten tot leven op een briljant scherm en een beeldverhouding van 16:10, zodat je meer verticale inhoud kunt zien.



Overal creëren en samenwerken

Volg je inspiratie met een dunne en lichte laptop die krachtig genoeg is voor de software die jij nodig hebt, waar je ook bent. Kies voor optimale productiviteit en efficiënte samenwerking met een batterij die lang meegaat[5] en software voor AI-ruisonderdrukking[4].



Windows 11

Werk overal zonder in te boeten op prestaties of beveiliging met Windows 11 in combinatie met samenwerkings- en connectiviteitstechnologie van HP.



Intel® Core™ Ultra-processor

Verhoog je productiviteit met een nieuwe architectuur die energiezuinige prestaties levert voor complexe zakelijke workloads en die speciaal ontworpen is voor geavanceerde AI-software door de juiste taak op het juiste moment naar de juiste engine te sturen.



NVIDIA® videokaart

Met maximaal een NVIDIA RTX™ 3000 Ada Generation Laptop GPU, versnel je renderings-, grafische en rekenworkflows zodat je nog efficiënter kunt werken.



Snelle HP Z Turbo Drive-opslag

Werk zonder beperkingen vanaf elke locatie met lokale PCIe-opslag die tot 6 keer zo snel is als SATA SSD en tot 21 keer zo snel is als traditionele HDD-opslag. [6]



HP Fast Charge

Razendsnel opladen, van 0 tot 50% in nauwelijks 30 minuten. [7]



Morsbestendig toetsenbord

Een ongeluk zit in een klein hoekje. Daarom is ons toetsenbord voorzien van een kleine opening om gemorste vloeistof weg te laten lopen. Makkelijk schoon te maken.



Toonaangevende beveiligingsvoorzieningen

Standaard voorzien van geavanceerde beveiligingsfuncties. Veiligheidsvoorzieningen zoals HP Sure Start, het eerste zelfherstellende BIOS, beschermen uw apparaat, en dus ook uw data en identiteit.



Eenvoudig accubeheer

Beheer en monitor de prestaties en toestand van je batterij en pas oplaadopties aan met het gebruiksvriendelijke HP Power Manager-dashboard. [8]





Krachtig meeslepend. Met een perfect formaat
Klaar voor je volgende geniale idee? De ZBook Studio is supersnel en stijlvol en past gemakkelijk in je tas. Zo kun je overal aan de slag. Nu kun je vanaf werkelijk elke locatie complexe producten bouwen, deze in real time renderen of gegevens visualiseren.

1 jaar (1-1-0) garantie omvat 1 jaar garantie op onderdelen en arbeidskosten. Geen reparatie onsite. De algemene voorwaarden verschillen per land. Bepaalde beperkingen en uitsluitingen zijn van toepassing. Supportservice inbegrepen: HP 1 jaar Wolf Pro Security Edition Service. De algemene voorwaarden zijn te vinden op https://h20195.www2.hp.com/v2/GetPDF.aspx/4AA8-1150NLE & https://www8.hp.com/h20195/v2/getpdf.aspx/4AA5-7123NLBE.pdf


<sup>[1]</sup> Multicore is ontwikkeld om de prestaties van bepaalde softwareproducten te verbeteren. Niet alle klanten of softwaretoepassingen zijn gebaat bij het gebruik van deze technologie. De prestaties en klokfrequentie zijn mede afhankelijk van de applicatieworkload en uw hardware- en softwareconfiguraties. Het nummer, de merknaam en/of de naam van een Intel-product zegt niets over het prestatieniveau.<br><sup>[2]</sup> Optionele functie die bij aankoop moet worden geconfigureerd.<br><sup>[4]</sup> AI-ruisonderdrukking wordt automatisch geleverd via een Windows-update of kan indien beschikbaar worden gedownload op https://support.hp.com/us-en/drivers. Vereist Windows 10 of hoger en is compatibel met interne pc-speakers, microfoon en analoge headsets. De instelling voor AI-ruisonderdrukking kan worden geconfigureerd via de applicatie HP Audio Control.<br><sup>[5]</sup> De batterijduur varieert afhankelijk van het model, de configuratie, geladen applicaties, kenmerken, gebruik, draadloze functionaliteit en voedingsbeheerinstellingen. De maximale capaciteit van de batterij neemt in de loop van de tijd en door gebruik af. Zie voor meer informatie de MobileMark25-benchmark voor batterijen op https://bapco.com/products/mobilemark-25/.<br><sup>[7]</sup> AI-ruisonderdrukking wordt automatisch geleverd via een Windows-update of kan indien beschikbaar worden gedownload op https://support.hp.com/us-en/drivers. Vereist Windows 10 of hoger en is compatibel met interne pc-speakers, microfoon en analoge headsets. De instelling voor AI-ruisonderdrukking kan worden geconfigureerd via de applicatie HP Audio Control.<br><sup>[6]</sup> Voor harde schijven geldt dat 1 GB = 1 miljard bytes. TB = 1 biljoen bytes. De geformatteerde capaciteit is kleiner. Tot 30 GB (voor Windows 10) is gereserveerd voor systeemherstelsoftware.<br><sup>[7]</sup> Laadt de batterij binnen 30 minuten op tot 50% als het systeem uit of in stand-bymodus staat. Netvoedingsadapter met een minimumcapaciteit van 65 watt is vereist. Zodra de batterij voor 50% is opgeladen, gaat het opladen door op normale snelheid. De oplaadtijd kan ongeveer 10% afwijken, afhankelijk van de tolerantie van het systeem.<br><sup>[8]</sup> Hiervoor zijn de myHP-applicatie en Windows OS vereist.<br>Disclaimers van technische specificaties<br>Niet alle functies zijn beschikbaar in alle edities of versies van Windows. Voor sommige systemen zijn mogelijk bijgewerkte en/of afzonderlijk aangeschafte hardware, drivers, software of BIOS-updates vereist om optimaal gebruik te kunnen maken van de functionaliteit van Windows. Windows wordt automatisch bijgewerkt en ingeschakeld. Een snelle internetverbinding en een Microsoft-account zijn vereist. Uw internetprovider kan kosten in rekening brengen en na verloop van tijd kunnen extra eisen van kracht worden voor updates. Kijk op http://www.windows.com.<br>Voor kenmerken en software waarvoor een NPU vereist is, moet mogelijk software worden aangeschaft en is een abonnement of ondersteuning door een software- of platformleverancier vereist. Software van derden kan specifieke configuratie- of compatibiliteitsvereisten hebben. De prestaties zijn afhankelijk van het gebruik, de configuratie en andere factoren.<br>Processorsnelheid geldt voor de maximum prestatiemodus; in batterij-optimalisatiemodus werken de processors met een lagere snelheid.<br>De prestaties van Intel® Turbo Boost zijn afhankelijk van de hardware, de software en de systeemconfiguratie. Kijk voor meer informatie op http://www.intel.com/technology/turboboost.<br>Conform het ondersteuningsbeleid van Microsoft ondersteunt HP Windows 8 en 7 niet op producten die zijn geconfigureerd met Intel- en AMD-processors vanaf de 7e generatie en worden er ook geen drivers geleverd voor Windows 8 of Windows 7 op http://www.support.hp.com.<br>Multi-core is ontwikkeld om de prestaties van bepaalde softwareproducten te verbeteren. Niet alle klanten of softwareapplicaties zijn noodzakelijkerwijs gebaat bij het gebruik van deze technologie. De prestaties en klokfrequentie zijn mede afhankelijk van de applicatieworkload en je hardware- en softwareconfiguraties. Het nummer, de merknaam en/of de naam van een Intel-product zegt niets over het prestatieniveau.<br>De prestaties van Intel® Turbo Boost zijn afhankelijk van de hardware, de software en de systeemconfiguratie. Kijk voor meer informatie op http://www.intel.com/technology/turboboost/.<br>HP Tamper Lock is een optionele functie die in de fabriek moet worden geconfigureerd en waarvoor een supervisorwachtwoord moet worden ingesteld vóór gebruik.<br>Multicore is ontwikkeld om de prestaties van bepaalde softwareproducten te verbeteren. Niet alle klanten of softwareapplicaties zijn noodzakelijkerwijs gebaat bij het gebruik van deze technologie. De prestaties en klokfrequentie zijn mede afhankelijk van de applicatieworkload en de hardware- en softwareconfiguraties. Het nummer, de merknaam en/of de naam van een Intel-product zegt niets over het prestatieniveau.<br>Bij opslagschijven geldt 1 GB = 1 miljard bytes. 1 TB = 1 biljoen bytes. De geformatteerde capaciteit is kleiner. Tot 35 GB (voor Windows) is gereserveerd voor systeemherstelsoftware.<br>Omdat sommige geheugenmodules van andere fabrikanten niet industriestandaard zijn, raden wij geheugen van HP aan om compatibiliteit te waarborgen. Als je geheugen met verschillende snelheden combineert, werkt het systeem op de laagste snelheid.<br>Multifunctionele USB-C-poort werkt met een aparte videokaart en Intel(r) Iris Xe-videokaart. Opmerking: Met een aparte NVIDIA GFX-videokaart wordt HDMI 2.1 ondersteund, met uitzondering van GPU's met productnummer QN20-P1 (ondersteuning voor HDMI 2.0).<br>Beheer en monitor de prestaties en toestand van je batterij en pas oplaadopties aan met het gebruiksvriendelijke HP Power Manager-dashboard.<br>Voor Wi-Fi 6E is een Wi-Fi 6E-router vereist, die apart wordt verkocht voor gebruik in de 6-GHz-band. Openbare draadloze toegangspunten zijn beperkt beschikbaar. Wi-Fi 6E is achterwaarts compatibel met eerdere 802.11-specificaties. En is beschikbaar in landen waar Wi-Fi 6E wordt ondersteund.<br>WUXGA-content vereist voor het weergeven van WUXGA-beelden.<br>Resoluties zijn afhankelijk van de monitor en de instellingen voor resolutie en kleurdiepte.<br>Het geïntegreerde HP Sure View Reflect-privacyscherm is een optionele functie die bij aankoop moet worden geconfigureerd en bedoeld is voor gebruik in liggende stand. De werkelijke helderheid is lager met een touchscreen of Sure View.<br>De werkelijke helderheid is lager met een touchscreen of Sure View.<br>Voor HP Smart Support moet HP Insights zijn geïnstalleerd. HP Insights verzamelt informatie met betrekking tot het apparaat. Voor Gen 9 en oudere zakelijke apparaten van HP moet de klant HP Insights handmatig downloaden van hp.com/active-care of moet de klant toestemming geven voor het installeren van HP Insights wanneer de hardware voor de eerste keer wordt opgestart. Voor Gen 10 en nieuwere zakelijke apparaten van HP wordt HP Services Scan geleverd via Windows Update en controleert deze software de rechten op elk hardwareapparaat om vast te stellen of er een HP TechPulse-service is aangeschaft en om automatisch de toepasselijke software te downloaden. Volg de instructies op http://www.hpdaas.com/requirements om deze functie uit te schakelen. HP Insights is een telemetrie- en analyseplatform dat kritieke gegevens over apparaten en toepassingen levert en niet apart verkrijgbaar is. HP volgt de strikte AVG-regelgeving inzake privacy en is gecertificeerd voor ISO 27001, ISO 27701, ISO 27017 en SOC2 Type2 voor Informatiebeveiliging. Internettoegang met verbinding met het portaal is vereist. Kijk voor de volledige systeemvereisten op http://www.hpdaas.com/requirements.<br>Windows Hello gezichtsauthenticatie maakt gebruik van een camera die speciaal geconfigureerd is voor infrarood-beeldvorming (IR) van dichtbij voor verificatie en ontgrendeling van Windows-apparaten en ontgrendeling van je Microsoft Passport.<br>HP Services Scan wordt geleverd bij Windows Update op bepaalde producten en controleert de rechten op elk hardwareapparaat om vast te stellen of er een HP TechPulse-service is aangeschaft en downloadt automatisch de toepasselijke software. HP TechPulse is een platform voor telemetrie en analytics dat essentiële gegevens over apparaten en toepassingen verstrekt. Kijk voor de volledige systeemvereisten of voor het uitschakelen van deze functie op http://www.hpdaas.com/requirements. Niet van toepassing in China.<br>GPU-configuraties zijn mogelijk beperkt tot specifieke GPU-/geheugenconfiguraties<br>Het HP RGB Z Command-toetsenbord is alleen beschikbaar in de VS, het VK, Frankrijk en Duitsland. Niet beschikbaar met het privacyvenster.<br>Data Science Stack is alleen beschikbaar op bepaalde modellen.<br>Bij nieuwe batterijen kunnen de werkelijke Watturen (Wh) van de batterij afwijken van de ontwerpcapaciteit en kan de volledige oplaadcapaciteit tot 10 uur verschillen. Dit is gebruikelijk bij lithium-ion batterijen. De batterijcapaciteit neemt na verloop van tijd en met het gebruik af. Dit is afhankelijk van verschillende factoren, zoals beheerinstellingen voor de batterijstatus, houdbaarheid, temperatuur, omgeving, geladen apps, functies, systeemconfiguratie en energiebeheerinstellingen.<br>HP Z Light space is een optie die Windows 10 of hoger vereist en bij aanschaf van de hardware moet worden geconfigureerd.<br>Overige NVIDIA dGPU's: Ondersteuning voor HD-decodering, DX12, HDMI 2.1, mDP 1.4, HDCP 2.3 via DP tot 5K bij 60 Hz (zonder DSC) of 8K bij 60 Hz (met DSC en vereist 2 schermen) en via HDMI tot 8K bij 60 Hz (met DSC en vereist 2 schermen)<br>Voor HP Connection Optimizer is Windows 10, vereist.<br>HP BIOSphere Gen6-kenmerken variëren afhankelijk van het platform en de configuratie.<br>Absolute agent is bij levering uitgeschakeld en wordt geactiveerd wanneer de klant een abonnement aanschaft. Er zijn abonnementen met verschillende looptijden. Service is beperkt. Neem contact op met Absolute voor beschikbaarheid buiten de VS. De Absolute Recovery Guarantee biedt beperkte garantie. Er zijn bepaalde voorwaarden van toepassing. Ga meer informatie naar: http://www.absolute.com/company/legal/agreements/computrace-agreement. Data Delete is een optionele service van Absolute Software. Als deze wordt gebruikt, vervalt daarmee de Recovery Guarantee. Om de Data Delete-service te kunnen gebruiken, moeten klanten eerst een Pre-Authorization-overeenkomst tekenen en een pincode aanvragen of één of meerdere RSA SecurID-tokens kopen bij Absolute Software.<br>Voor HP Support Assistant zijn Windows en internettoegang vereist.<br>HP Manageability Integration Kit kan worden gedownload vanaf http://www.hp.com/go/clientmanagement.<br>Veiligheidsslot voor beveiligingssleuf wordt apart verkocht.<br>HP Client Security Manager Gen7 vereist Windows en is beschikbaar op bepaalde HP Pro en Elite pc's.<br>Voor Intel®-videokaarten moet het systeem zijn geconfigureerd met Intel® Core™ Ultra 5- of Ultra 7-processors en tweekanaalsgeheugen. Eenkanaalsgeheugen werkt alleen als Intel® ARC-videokaart.<br>HP Sure Start Gen6 is beschikbaar op bepaalde HP pc's.<br>Miracast is een draadloze technologie waarmee de scherminhoud van je pc kan worden weergegeven via tv's, projectoren en streaming-mediaspelers die Miracast ondersteunen. Je kunt Miracast gebruiken om je pc-scherm te delen en presentaties te geven. Voor meer informatie: http://windows.microsoft.com/en-us/windows-8/project-wireless-screen-miracast.<br>Op basis van US EPEAT®-registratie conform IEEE 1680.1-2018 EPEAT®. De EPEAT®-status varieert per land. Ga naar www.epeat.net voor meer informatie.<br>Externe voedingen, netsnoeren, kabels en randapparatuur zijn niet laag-halogeen. Na aanschaf toegevoegde servicecomponenten zijn niet altijd laag-halogeen.<br>Draadloos toegangspunt en internetservice moeten apart worden aangeschaft. Openbare draadloze toegangspunten zijn beperkt beschikbaar. Voor de functionaliteit van Wi-Fi 7 (802.11BE) zijn een Windows 11-besturingssysteem, een compatibele processor en een apart aan te schaffen Wi-Fi 7-router vereist die achterwaartse compatibiliteit met eerdere 802.11-specificaties ondersteunen. Alleen beschikbaar in landen waar Wi-Fi 7 wordt ondersteund. De specificatie voor 802.11BE is een voorlopige specificatie en nog niet definitief. Indien de definitieve specificatie verschilt van de voorlopige specificatie, kan dit gevolgen hebben voor de communicatie van het apparaat met andere 802.11BE-apparaten.<br>Voor HP Sure Admin is Windows 10 of hoger, HP BIOS, HP Manageability Integration Kit van http://www.hp.com/go/clientmanagement en de app HP Sure Admin Local Access Authenticator voor smartphones uit de Android- of Apple-store vereist.<br>HP Easy Clean vereist Windows 10 RS3 of hoger en schakelt alleen het toetsenbord, touchscreen en clickpad uit. Poorten worden niet uitgeschakeld. Zie de gebruikersgids voor reinigingsinstructies.<br>Dit product wordt geleverd met een eenjarige (1) licentie voor HP Wolf Pro Security Edition, inclusief HP Sure Click Pro en HP Sure Sense Pro. De software van HP Wolf Pro Security Edition is gelicentieerd onder de licentievoorwaarden van de HP Licentieovereenkomst voor Eindgebruikers (EULA) die kan worden gevonden op https://support.hp.com/us-en/document/ish_3875769-3873014-16, en is als volgt gewijzigd: "7. Looptijd. Tenzij anderszins op een eerder tijdstip beëindigd conform de voorwaarden van deze EULA, wordt de licentie voor de HP Wolf Pro Security Edition (HP Sure Sense Pro en HP Sure Click Pro) van kracht bij activering en blijft de licentie voor twaalf (12) maanden daarna geldig ("Initiële looptijd"). Aan het einde van de Initiële looptijd kunt u (a) een verlenging van uw licentie voor de HP Wolf Pro Security Edition aanschaffen via HP.com, HP Sales of een HP Channel Partner, of (b) de standaard versies van HP Sure Click en HP Sure Sense blijven gebruiken zonder extra kosten en zonder toekomstige software-updates of HP ondersteuning.”<br>De maximumsnelheid van 40 Gb/s van Thunderbolt™ 4 en USB4™ wordt over de verschillende datastreams verdeeld.

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


Click here to contact us.

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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