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HP Pro x360 435 G10, AMD Ryzen™ 5, 2 GHz, 33.8 cm (13.3 inch), 1920 x 1080 pixels, 16 GB, 512 GB SSD Touchscreen Radeon Graphics Wi-Fi 6 Silver

In stock

Central Stock: 100+


Delivery within 1-2 days

€1,379.00

More Information

SKU 85A92EA#ABH
EAN 0197497716719
Brand HP
Processor AMD Ryzen 5
CPU Core Count 6
RAM 16GB
Memory Type DDR4
Memory Speed 3200 MHz
GPU Family AMD
GPU Chipset AMD Radeon Graphics
Storage 512GB
Storage type SSD
Screen size 13.3 Inch
Resolution 1920 x 1080
LCD Type IPS
Touch Screen
Keyboard Layout QWERTY NL
Connectivity 3.5mm, Bluetooth, HDMI, USB 3.0 Type A, USB 3.1 Type C, Wi-Fi
Operating System Windows 11 Pro
Color Silver
Builtin Speakers
Builtin Microphone
Wifi Version Wi-Fi 6


Design

Colour name Pike silver aluminum
Product type Hybrid (2-in-1)
Product colour Silver
Form factor Clamshell
Market positioning Premium
Introduction year 2023
Original brand name HP


Display

Display diagonal 33.8 cm (13.3")
Display resolution 1920 x 1080 pixels
Touchscreen
HD type Full HD
Panel type IPS
Native aspect ratio 16:9
Display surface Gloss
Anti-glare screen
Display brightness 250 cd/m²
Display diagonal (metric) 33.8 cm
RGB colour space NTSC
Colour gamut 45%


Processor

Processor manufacturer AMD
Processor family AMD Ryzen™ 5
Processor generation AMD Ryzen 7000 Series
Processor model 7530U
Processor cores 6
Processor threads 12
Processor boost frequency 4.5 GHz
Processor frequency 2 GHz
Processor cache 16 MB
Processor cache type L3


Memory

Internal memory 16 GB
Internal memory type DDR4-SDRAM
Memory clock speed 3200 MHz
Memory form factor SO-DIMM
Memory layout (slots x size) 1 x 16 GB
Memory slots 2x SO-DIMM
Maximum internal memory 32 GB
ECC
Non-ECC


Storage

Total storage capacity 512 GB
Storage media SSD
Total SSDs capacity 512 GB
Number of SSDs installed 1
SSD capacity 512 GB
SSD memory type TLC
SSD interface PCI Express
NVMe
Optical drive type
Card reader integrated
Compatible memory cards MicroSD (TransFlash)


Graphics

Discrete graphics card model Not available
On-board graphics card
On-board GPU manufacturer AMD
Discrete graphics card
On-board graphics card family AMD Radeon Graphics
On-board graphics card model AMD Radeon Graphics


Audio

Built-in speaker(s)
Number of built-in speakers 2
Built-in microphone
Number of microphones 2


Camera

Front camera
Front camera HD type HD
Infrared (IR) camera


Network

Top Wi-Fi standard Wi-Fi 6 (802.11ax)
Wi-Fi standards Wi-Fi 6 (802.11ax)
Mobile network connection
Antenna type 2x2
WLAN controller model RZ616
WLAN controller manufacturer MediaTek
Ethernet LAN
Bluetooth
Bluetooth version 5.3


Ports & interfaces

USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity 2
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity 1
HDMI ports quantity 1
HDMI version 2.0
Combo headphone/mic port


Keyboard

Keyboard special features Étanche
Pointing device Clickpad
Numeric keypad
Spill-resistant keyboard
Keyboard layout QWERTY
Input device model HP Premium Keyboard


Software

Pre-installed software HP Connection Optimizer; HP Hotkey Support; HP Support Assistant; HP Power Manager; myHP; HP Privacy Settings; HP Notifications; HP QuickDrop; HP PC Hardware Diagnostics Windows; HP Services Scan; HP Smart Support (download)
Operating system installed Windows 11 Pro
Bundled software HP Wolf Pro Security Edition (1 year)


Brand-specific features

HP speaker type HP Dual Speakers
HP Connection Optimizer
HP Support Assistant
HP Smart AC Adapter
HP front camera HP Webcam
HP Security tools Absolute persistence module; HP Secure Erase; HP Sure Click; HP Sure Sense; BIOS Update via Network; HP Sure Admin; HP BIOSphere Gen6; HP Client Security Manager Gen7; TPM 2.0 embedded security chip (Common Criteria EAL4+ and FIPS 140-2 Level 2 Certified); HP Sure Start Gen7; HP Wake on WLAN; HP Tamper Lock; HP Sure Run Gen5; HP Sure Recover Gen5; Secured-Core PC Enable
HP Management tools HP Client Management Script Library (download); HP Driver Packs (download); HP Client Catalog (download); HP Manageability Integration Kit Gen4 (download); HP Image Assistant Gen5 (download); HP Patch Assistant (download); HP Cloud Recovery; HP Connect for Microsoft Endpoint Manager
HP segment Business
HP GTIN (EAN/UPC) 198122289257


Battery

Battery technology Lithium-Ion (Li-Ion)
Number of battery cells 3
Battery capacity 42 Wh
Battery weight 190 g


Power

AC adapter power 65 W
AC adapter frequency 50 - 60 Hz
AC adapter input voltage 100 - 240 V
DC-in jack


Security

Cable lock slot
Fingerprint reader
Trusted Platform Module (TPM)
Trusted Platform Module (TPM) version 2.0
Password protection
Password protection type BIOS, Power on, User


Certificates

Low halogen


Sustainability

Sustainability compliance
Sustainability certificates TCO
Sustainable technologies and materials Low Halogen; Bulk packaging available; External power supply 90% efficiency; Molded paper pulp cushion inside box is 100% sustainably sourced and recyclable; Outside box and corrugated cushions are 100% sustainably sourced and recyclable


Weight & dimensions

Width 308.5 mm
Depth 222.9 mm
Height 17.9 mm
Weight 1.45 kg


Packaging data

Package width 69 mm
Package depth 483 mm
Package height 305 mm


Packaging content

Stylus pen


Technical details

General Product Safety Regulation (GPSR) URL https://support.hp.com/us-en/document/ish_6126692-6126777-16?openCLC=true


Other features

Number of speakers 2
Manufacturer warranty 1 year (1/1/0) limited warranty includes 1 year of parts and labor. No on-site repair.
  • AMD Ryzen™ 5 7530U (up to 4.5 GHz max boost clock, 16 MB L3 cache, 6 cores, 12 threads)
  • Windows 11 Pro
  • 33.8 cm (13.3") diagonal FHD touch display
  • AMD Radeon™ Graphics
  • 16 GB memory; 512 GB SSD storage


HP Pro x360 435 G10.

Product type: Hybrid (2-in-1), Form factor: Clamshell.

Processor family: AMD Ryzen™ 5, Processor model: 7530U, Processor frequency: 2 GHz.

Display diagonal: 33.8 cm (13.3"), HD type: Full HD, Display resolution: 1920 x 1080 pixels, Touchscreen.

Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.

Total storage capacity: 512 GB, Storage media: SSD.

Operating system installed: Windows 11 Pro.

Product colour: Silver




Optimized for hybrid work

Look your best wherever you work with enhanced camera features and lighting adjustments.[3]



Tested for durability

Passed 19 MIL-STD tests[6] for durability and easily serviceable—helping make the most of your IT investment.



Performance for growing business

Keep up with daily tasks with the latest AMD CPU[2,4], long battery life, and upgradeable memory and storage.



Protected by HP Wolf Security

HP Wolf Pro Security Edition PCs interlace HP Sure Click Pro with HP Sure Sense Pro providing more in-depth coverage than the standard versions through a 1-year or 3-year user license with HP Support.[5] This creates a powerful, single solution that doesn’t require an IT-managed PC environment.



Windows 11

Work anywhere without compromising on performance or security with Windows 11 powered by HP's collaboration and connectivity technology.



Security is your top priority

The HP Wolf Pro Security Edition provides preconfigured enterprise-level PC protection for small and medium sized businesses. [1]



Look your best, even in low light

Optimize your video calls in low lighting with an HD camera and temporal noise reduction that lowers the effects of visual noise and pixelation. [7]



Fast and efficient wireless LAN

The portability of your PC and the reliability of a fast connection determines where you can work. Get a fast and reliable connection in dense wireless environments with gigabit-speed Wi-Fi 6. [8]



Automatic recovery from firmware attacks

Firmware attacks can completely devastate your PC. Stay protected with HP’s self-healing BIOS - HP Sure Start Gen7 automatically recovers the BIOS from malware, rootkits, or corruption.



Keep your PC’s security protections in place

Stop unwanted changes to security settings and help limit the spread of malware with HP Sure Run Gen5 which identifies, quarantines, and provides reporting on attackers trying to kill processes.



Browse confidently

Help protect your PC from websites and read only Microsoft Office and PDF attachments with embedded malware, ransomware, or viruses with hardware-enforced security from HP Sure Click. [9]





Flexible features for performance, durability, and security
Drive business growth with the commercial-grade HP Pro x360 435 convertible touchscreen laptop. Focus on business priorities with a well-equipped device for hybrid work, that’s durably built and easily upgradeable for long-term performance.

1 year (1/1/0) limited warranty includes 1 year of parts and labor. No on-site repair. Terms and conditions vary by country. Certain restrictions and exclusions apply. Support service included: HP 1 Year Wolf Pro Security Edition Service. For terms and conditions, please visit https://h20195.www2.hp.com/v2/GetPDF.aspx/4AA8-1150EEE & https://www8.hp.com/h20195/v2/getpdf.aspx/4AA5-7123EEGB.pdf


<sup>[2]</sup> Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. AMD’s numbering is not a measurement of clock speed.<br><sup>[3]</sup> Requires myHP application and Windows OS.<br><sup>[4]</sup> Optional feature that must be configured at the time of purchase.<br><sup>[5]</sup> HP Wolf Pro Security Edition (including HP Sure Click Pro and HP Sure Sense Pro) is available preloaded on select SKUs and, depending on the HP product purchased, includes a paid 1-year or 3-year license. The HP Wolf Pro Security Edition software is licensed under the license terms of the HP Wolf Security Software - End-User license Agreement (EULA) that can be found at: https://support.hp.com/us-en/document/ish_3875769-3873014-16 as that EULA is modified by the following: “7. Term. Unless otherwise terminated earlier pursuant to the terms contained in this EULA, the license for the HP Wolf Pro Security Edition (HP Sure Sense Pro and HP Sure Click Pro) is effective upon activation and will continue for either a twelve (12) month or thirty-six (36) month license term (“Initial Term”). At the end of the Initial Term you may either (a) purchase a renewal license for the HP Wolf Pro Security Edition from HP.com, HP Sales or an HP Channel Partner, or (b) continue using the standard versions of HP Sure Click and HP Sure Sense at no additional cost with no future software updates or HP Support.”<br><sup>[6]</sup> MIL-STD testing is not intended to demonstrate fitness for U.S. Department of Defense contract requirements or for military use. Test results are not a guarantee of future performance under these test conditions. Accidental damage requires an optional HP Accidental Damage Protection Care Service.<br><sup>[7]</sup> HP Wolf Security for Business requires Windows 10 and higher, includes various HP security features and is available on HP Pro, Elite, Workstation, and RPOS products. See product details for included security features and OS requirements.<br><sup>[1]</sup> This product includes a one (1) year license of HP Wolf Pro Security Edition which includes HP Sure Click Pro and HP Sure Sense Pro. The HP Wolf Pro Security Edition software is licensed under the license terms of the HP End User License Agreement (EULA) that can be found at: https://support.hp.com/us-en/document/ish_3875769-3873014-16 as modified by the following: “7. Term. Unless otherwise terminated earlier pursuant to the terms contained in this EULA, the license for the HP Wolf Pro Security Edition (HP Sure Sense Pro and HP Sure Click Pro) is effective upon activation and will continue for twelve (12) months thereafter (“Initial Term”). At the end of the Initial Term you may either (a) purchase a renewal license for the HP Wolf Pro Security Edition from HP.com, HP Sales or an HP Channel Partner, or (b) continue using the standard versions of HP Sure Click and HP Sure Sense at no additional cost with no future software updates or HP Support.”<br><sup>[7]</sup> Requires the myHP application and Windows OS.<br><sup>[8]</sup> Wireless access point and internet service required and sold separately. Availability of public wireless access points limited. Wi-Fi 6 is backwards compatible with prior 802.11 specs. The specifications for Wi-Fi 6 (802.11ax) are draft and are not final. If the final specifications differ from the draft specifications, it may affect the ability of the PC to communicate with other 802.11ax devices. Wi-Fi® supporting gigabit speeds is achievable with Wi-Fi 6 (802.11ax) when transferring files between two devices connected to the same router. Requires a wireless router, sold separately, that supports 160MHz channels.<br><sup>[9]</sup> HP Sure Click supports Microsoft® Internet Explorer and Chromium™. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files in read only mode, when Microsoft Office or Adobe Acrobat are installed.<br>Technical specification disclaimers<br>Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.<br>This system is preinstalled with Windows 10 Pro software and also comes with a license for Windows 11 Pro software and provision for recovery software. You may only use one version of the Windows software at a time. Switching between versions will require you to uninstall one version and install the other version. You must back up all data (files, photos, etc.) before uninstalling and installing operating systems to avoid loss of your data.<br>Multicore is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. AMD’s numbering is not a measurement of clock speed.<br>Processor speed denotes maximum performance mode; processors will run at lower speeds in battery optimization mode.<br>AMD Max Boost frequency performance varies depending on hardware, software and overall system configuration.<br>Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. AMD’s numbering is not a measurement of clock speed.<br>Max Boost clock frequency performance varies depending on hardware, software and overall system configuration.<br>For storage drives, GB = 1 billion bytes. TB = 1 trillion bytes. Actual formatted capacity is less. Up to 30 GB (for Windows 10 and 11) is reserved for system recovery software.<br>HD content required to view HD images.<br>Sold separately or as an optional feature.<br>Resolutions are dependent upon monitor capability, and resolution and color depth settings.<br>HP Sure View Reflect integrated privacy screen is an optional feature that must be configured at purchase and is designed to function in landscape orientation.<br>Actual brightness will be lower with touchscreen or Sure View.<br>Wi-Fi 6E requires a Wi-Fi 6E router, and Windows 11, to function in the 6GHz band. Availability of public wireless access points limited. Wi-Fi 6E is backwards compatible with prior 802.11 specs. And available in countries where Wi-Fi 6E is supported.<br>Availability may vary by country.<br>Microsoft Office sold separately and requires Internet access for activation.<br>Windows MM18 battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage. See www.bapco.com for additional details.<br>HP Quick Drop requires Internet access and Windows 10 or higher PC preinstalled with HP QuickDrop app and either an Android device (phone or tablet) running Android 7 or higher with the Android HP QuickDrop app, and /or an iOS device (phone or tablet) running iOS 12 or higher with the iOS HP QuickDrop app.<br>HP Smart Support requires HP TechPulse to be installed. For more information about how to enable or to download HP Smart Support, please visit http://www.hp.com/smart-support .<br>HP Services Scan is provided with Windows Update on select products and will check entitlement on each hardware device to determine if an HP TechPulse-enabled service has been purchased, and will download applicable software automatically. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements or to disable this feature, please visit http://www.hpdaas.com/requirements . Not applicable in China.<br>HP Support Assistance requires Windows and Internet Access.<br>HP Connect for Microsoft Endpoint Manager is available from the Azure Market Place for HP Pro, Elite, Z and Point-of-Sale PCs managed with Microsoft Endpoint Manager. Subscription to Microsoft Endpoint Manager required and sold separately. Network connection required.<br>HP Manageability Integration Kit can be downloaded from http://www8.hp.com/us/en/ads/clientmanagement/overview.html .<br>HP Patch Assistant available on select HP PCs with the HP Manageability Kit that are managed through Microsoft System Center Configuration Manager. HP Manageability Integration Kit can be downloaded from http://www8.hp.com/us/en/ads/clientmanagement/overview.html .<br>HP Fingerprint sensor is an optional feature that must be configured at purchase.<br>HP Sure Click requires Windows 10 Pro or higher or Enterprise. See https://bit.ly/2PrLT6A_SureClick for complete details.<br>HP Sure Sense is available on select HP PCs with Windows 10 Pro, Windows 10 Enterprise, Windows 11 Pro, or Windows 11 Enterprise OS25. HP Sure Run Gen5 is available on select HP PCs and requires Windows 10 and higher.26. HP Sure Recover Gen5 with Embedded Reimaging is an optional feature which requires Windows 10 and higher must be configured at purchase. You must back up important files, data, photos, videos, etc. before use to avoid loss of data. Network based recovery using Wi-Fi is only available on PCs with Intel Wi-Fi Module.<br>HP Sure Run Gen5 is available on select HP PCs and requires Windows 10 and higher.<br>HP Sure Recover Gen5 with Embedded Reimaging is an optional feature which requires Windows 10 and higher must be configured at purchase. You must back up important files, data, photos, videos, etc. before use to avoid loss of data. Network based recovery using Wi-Fi is only available on PCs with Intel Wi-Fi Module.<br>HP Sure Start Gen7 is available on select HP PCs and requires Windows 10 and higher.<br>HP Sure Admin requires Windows 10 or higher, HP BIOS, HP Manageability Integration Kit from http://www.hp.com/go/clientmanagement and HP Sure Admin Local Access Authenticator smartphone app from the Android or Apple store.<br>HP Client Security Manager Gen7 requires Windows and is available on the select HP Elite and Pro PCs.<br>HP BIOSphere Gen6 features may vary depending on the platform and configuration.<br>HP Secure Erase for the methods outlined in the National Institute of Standards and Technology Special Publication 800-88 "Clear" sanitation method. HP Secure Erase does not support platforms with Intel® Optane™.<br>Absolute firmware module is shipped turned off and can only be activated with the purchase a license subscription and full activation of the software agent. License subscriptions can be purchased for terms ranging multiple years. Service is limited, check with Absolute for availability outside the U.S. Certain conditions apply. For full details visit: https://www.absolute.com/about/legal/agreements/absolute/ .<br>Secured-Core PC Enable requires an Intel® vPro® , AMD Ryzen™ Pro processor or Qualcomm® processor with SD850 or higher and requires 8 GB or more system memory. Secured-core PC is enabled from the factory.<br>100% outer box packaging and corrugated cushions made from sustainably sourced certified and recycled fibers.<br>Recycled plastic content percentage is based on the definition set in the IEEE 1680.1-2018 standard.<br>Based on US EPEAT® registration according to IEEE 1680.1-2018 EPEAT®. EPEAT® status varies by country. Visit www.epeat.net for more information.<br>For new batteries, actual battery Watt-hours (Wh) may differ from the design capacity and may have a full charge capacity that differs by up to 10, which is typical for lithium-ion batteries. Battery capacity naturally decreases over time and with use, depending on several factors such as battery health management settings, shelf life, temperature, environment, loaded apps, features, system configuration, and power settings.<br>Molded pulp cushions made from 100% recycled wood fiber and organic materials.<br>This product includes a one (1) year license of HP Wolf Pro Security Edition which includes HP Sure Click Pro and HP Sure Sense Pro. The HP Wolf Pro Security Edition software is licensed under the license terms of the HP End User License Agreement (EULA) that can be found at: https://support.hp.com/us-en/document/ish_3875769-3873014-16 as modified by the following: “7. Term. Unless otherwise terminated earlier pursuant to the terms contained in this EULA, the license for the HP Wolf Pro Security Edition (HP Sure Sense Pro and HP Sure Click Pro) is effective upon activation and will continue for twelve (12) months thereafter (“Initial Term”). At the end of the Initial Term you may either (a) purchase a renewal license for the HP Wolf Pro Security Edition from HP.com, HP Sales or an HP Channel Partner, or (b) continue using the standard versions of HP Sure Click and HP Sure Sense at no additional cost with no future software updates or HP Support.”<br>Depending on the version available for your device and the setting you select, HP Battery Health Manager (BHM) will use a proprietary set of algorithms to optimize battery health during the life of the battery. New Commercial Notebooks come equipped with BHM set to “Let HP Manage My Battery Health” as the default. This setting will reduce charge capacity over time to optimize battery health and mitigate factors that can accelerate battery degradation. As a result of this reduction, battery runtime will decrease over time as available charge capacity is reduced. HP may, at any time, update HP Battery Health Manger to improve available settings, functionality, and performance. Refurbished products may have customized default settings to optimize user experience. For additional information on updating or modifying HP Battery Health Manager settings, please go to HP.COM/SUPPORT/BATTERY .

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


Click here to contact us.

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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