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ASUS ExpertCenter E5 AiO 24 E5402WVARK-BPC020X, 60.5 cm (23.8 inch), Full HD, Intel Core 7, 16 GB, 512 GB, Windows 11 Pro SSD 24 Inch 1920 x 1080 Black
More Information
| SKU | 90PT03J5-M02EL0 |
| EAN | 4711387556498 |
| Brand | ASUS |
| Processor | Intel Core 7 |
| CPU Core Count | 10 |
| RAM | 16GB |
| Memory Type | DDR4 |
| GPU Family | Intel |
| GPU Chipset | Intel Graphics |
| Storage | 512GB |
| Storage type | SSD |
| Screen size | 24 Inch |
| Resolution | 1920 x 1080 |
| Touch Screen | |
| Connectivity | 3.5mm, Bluetooth, Displayport, Ethernet, HDMI, Thunderbolt, USB 2.0 Type A, USB 3.0 Type A, USB 3.1 Type C, Wi-Fi |
| Operating System | Windows 11 Pro |
| Color | Black |
| Builtin Speakers | |
| Builtin Microphone | |
| Wifi Version | Wi-Fi 6E |
Display
| Display diagonal | 60.5 cm (23.8") |
| Display resolution | 1920 x 1080 pixels |
| Touchscreen | |
| HD type | Full HD |
| Native aspect ratio | 16:9 |
| Display brightness | 250 cd/m² |
| RGB colour space | sRGB |
| Anti-glare screen | |
| Colour gamut | 100% |
Processor
| Processor manufacturer | Intel |
| Processor family | Intel Core 7 |
| Processor generation | Intel Core (Series 1) |
| Processor model | 150U |
| Processor cores | 10 |
| Processor boost frequency | 5.4 GHz |
| Performance cores | 2 |
| Efficient cores | 8 |
| Performance-core Max Turbo Frequency | 5.4 GHz |
| Efficient-core Max Turbo Frequency | 4 GHz |
| Performance-core base frequency | 1.8 GHz |
| Efficient-core base frequency | 1.2 GHz |
| Processor cache | 12 MB |
| Processor cache type | Smart Cache |
| Processor base power | 15 W |
| Maximum turbo power | 55 W |
Memory
| Internal memory | 16 GB |
| Internal memory type | DDR4-SDRAM |
| Maximum internal memory | 64 GB |
| Memory slots | 2 |
| Memory slots type | SO-DIMM |
| Memory form factor | DIMM/SO-DIMM |
Storage
| Total storage capacity | 512 GB |
| Storage media | SSD |
| Total SSDs capacity | 512 GB |
| Number of SSDs installed | 1 |
| SSD capacity | 512 GB |
| SSD interface | PCI Express 4.0 |
| NVMe | |
| SSD form factor | M.2 |
| Optical drive type | |
| Card reader integrated | |
| Compatible memory cards | MMC, SD |
Graphics
| Discrete graphics card | |
| Discrete graphics card model | Not available |
| On-board graphics card | |
| On-board GPU manufacturer | Intel |
| On-board graphics card family | Intel Graphics |
| On-board graphics card model | Intel Graphics |
Audio
| Built-in speaker(s) | |
| Built-in microphone |
Camera
| Built-in camera | |
| Camera resolution | 1280 x 720 pixels |
| Camera HD type | HD |
Network
| Wi-Fi | |
| Top Wi-Fi standard | Wi-Fi 6E (802.11ax) |
| Wi-Fi standards | Wi-Fi 6E (802.11ax) |
| Antenna type | 2x2 |
| Ethernet LAN | |
| Ethernet LAN data rates | 10,100,1000 Mbit/s |
| Bluetooth | |
| Bluetooth version | 5.3 |
Ports & interfaces
| Ethernet LAN (RJ-45) ports | 1 |
| USB 2.0 ports quantity | 2 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 3 |
| USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity | 1 |
| Intel® Thunderbolt 4 | |
| Thunderbolt 4 ports quantity | 1 |
| HDMI ports quantity | 1 |
| HDMI version | 2.1b |
| DisplayPorts quantity | 1 |
| Headphone outputs | 1 |
| Combo headphone/mic port | |
| DC-in jack |
Design
| Colour name | Black |
| Product colour | Black |
| Cable lock slot | |
| Cable lock slot type | Kensington |
Performance
| Product type | All-in-One PC |
| Market positioning | Business |
| Trusted Platform Module (TPM) | |
| Trusted Platform Module (TPM) version | 2.0 |
| HDD user password |
Software
| Operating system architecture | 64-bit |
| Operating system installed | Windows 11 Pro |
| Trial software | Microsoft 365 30 days |
Power
| AC adapter power | 120 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| AC adapter output voltage | 20 V |
Weight & dimensions
| Width (with stand) | 541 mm |
| Depth (with stand) | 426 mm |
| Height (with stand) | 201 mm |
| Weight (with stand) | 8.9 kg |
| Depth (without stand) | 57 mm |
| Package width | 650 mm |
| Package depth | 230 mm |
| Package height | 648 mm |
| Package weight | 9.15 kg |
Certificates
| Compliance certificates | REACH |
Sustainability
| Sustainability certificates | ENERGY STAR, EPEAT Silver |
Packaging content
| Mouse included | |
| Mouse connectivity | Wireless |
| Keyboard included | |
| Keyboard connectivity | Wireless |
Other features
| Infrared (IR) camera | |
| Windows Hello |
- Windows 11 Pro 64-bit
- Intel Core 7 150U (12MB Cache)
- 60.5 cm (23.8") Full HD 1920 x 1080
- 16GB DDR4-SDRAM & 512GB SSD
ASUS ExpertCenter E5 AiO 24 E5402WVARK-BPC020X.
Product type: All-in-One PC.
Display diagonal: 60.5 cm (23.8"), HD type: Full HD, Display resolution: 1920 x 1080 pixels.
Processor family: Intel Core 7.
Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 512 GB, Storage media: SSD.
On-board graphics card model: Intel Graphics.
Built-in camera.
Operating system installed: Windows 11 Pro.
Product colour: Black
Product type: All-in-One PC.
Display diagonal: 60.5 cm (23.8"), HD type: Full HD, Display resolution: 1920 x 1080 pixels.
Processor family: Intel Core 7.
Internal memory: 16 GB, Internal memory type: DDR4-SDRAM.
Total storage capacity: 512 GB, Storage media: SSD.
On-board graphics card model: Intel Graphics.
Built-in camera.
Operating system installed: Windows 11 Pro.
Product colour: Black
Fast and secure, with dual-view interaction
ASUS ExpertCenter E5 AiO 24 is the world’s only business-ready PC with ASUS VeriView1 — an optional second, outward-facing touchscreen for two-way interaction across diverse business scenarios. Featuring the latest powerful 11th Gen Intel® Core™ i7 desktop processor, high-speed connectivity, two-way AI noise cancelation for clear conferencing, upgradeable storage, VESA mount compatibility and enterprise-grade privacy security features, ExpertCenter E5 AiO is the no-compromise solution for forward-thinking businesses.
Hotel Receptions
With ASUS VeriView, ExpertCenter E5 AiO enables enhanced customer experiences by displaying useful messaging.
Bank Counters
ASUS VeriView enables the display of simple instructions or prompts to customers, enabling them to simply tap the second screen to indicate their agreement to transactions or similar.
Retail Checkouts
ExpertCenter E5 AiO provides an all-new platform for innovative business services. Brand video or advertising can be presented on ASUS VeriView, catching the attention of customers as they wait in the queue.
Small and Home Offices
For remote employees or those running small businesses, ExpertCenter E5 AiO optimizes video-conferencing experiences with ASUS AI noise-canceling audio and built-in security features — enabling clearer communication for more effective working.
PRODUCTIVITY
Class-leading performance
Built to perform and easy to manage for enterprises, ASUS ExpertCenter E5 AiO 24 powers through any task — saving time and minimizing admin. It packs serious business horsepower with a next-level Intel® Core™ processor, generous 32 GB DDR4 memory and comprehensive connectivity, including the latest Thunderbolt™ 4.0. Its sleek, ultracompact form also supports dual-SSD RAID and high-speed WiFi 6E2 connectivity, so it’s ready to serve your business today and long into the future.
CLEAR VIDEO CONFERENCING
Lifelike clarity
Meetings come to life on ASUS ExpertCenter E5 AiO 24, transforming your workspace into a rich video-conferencing solution — with a high-resolution camera built right in. The 12 MP sensor3 captures detailed images, with well-balanced lighting that enhances the visual clarity and quality for superior video conferencing.
12MP
Mobile Industry
Processor Interface
TWO-WAY AI NOISE CANCELATION
Powerfully immersive sound without distraction
To level up professional conferencing, ASUS ExpertCenter E5 AiO 24 also benefits from AI-powered two-way noise-canceling technology that employs sophisticated machine-learning techniques. The technology includes both an upstream function to filter noise around the speaker, and a downstream function to eliminate noise from the person at the other end of the conversation. This helps ensure clear communication in almost any scenario. To simplify use, shortcut keys to make it easy to enable the technology or mute the microphone.
ASUS VERIVIEW
Delivering new interactive experiences
ASUS VeriView is the easy-to-use second touchscreen that elevates expectations of what an AiO PC can do. This powerful, interactive second screen is ready to accommodate diverse business applications, empowering both a dual view and two-way interactivity. Customers are able to see key information at a glance and easily interact using a fingertip. ASUS VeriView can also be leveraged to display news or advertisements, check-in information or QR codes to provide customers with fast access to online information.
Content display
ASUS VeriView second screen is ideal for displaying messaging, such as hotel information or a customer’s room-reservation details. For example, a hotel receptionist can enter information on the main screen while the guest views information relevant to their stay on the second screen, which is facing them.
Text mode
Catchy promotional slogans, coupon codes or holidays deals can also be displayed. For example, a café owner could offer seasonal deals — such as “Black Friday, 20% discount” or “March Surprise! Buy one get one free.”
QR codes
For retail, restaurants and similar environments, ASUS VeriView can display a QR code for your customer to scan. The code could lead to a payment page, a digital menu, or serve as a way to collect loyalty points.
Video library
ASUS VeriView can also serve as an advertising billboard while customers are waiting at the counter. This provides a great platform for brands or businesses to deliver key messages to customers through video or graphics.
Partial sharing
Aside from showing the full contents of the main screen, ASUS VeriView is also to restrict certain parts for confidentiality or clarity. For example, a bank could use ASUS VeriView to display only the customer’s name and balance, while keeping account numbers and other personal information hidden. It’s simple to set up partial sharing, just marking which areas should be cropped from display on ASUS VeriView.
NEW KEYBOARD SHORTCUTS
Quick controls for better productivity
To help remote working and video conferencing, our engineers have added some dedicated shortcut keys to ASUS ExpertCenter E5 AiO 24’s keyboard. Now, controls such as muting the microphone, disabling noise cancelation and more besides are just a quick touch away — so you can stay productive at all times.
Quick-access
hot keys
TÜV RHEINLAND-CERTIFIED DISPLAY
Engineered to keep eyes fresh for longer
The 23.8-inch ASUS ExpertCenter E5 AiO 24 NanoEdge display has capacitive touch control4, which makes interacting with applications easier than ever. The panel also serves up IPS-level visual brilliance, delivering 100% of the sRGB color gamut. With ASUS Splendid technology included, it’s easy to fine tune the display for image perfection. The monitor of ASUS ExpertCenter E5 AiO also features an anti-glare coating and has been certified by TÜV Rheinland for eye comfort and low blue-light emissions — so your eyes stay fresh during long viewing sessions.
EASY-UPGRADE DESIGN
Maintenance made simpler
The base can be quickly and easily removed to allow fast access to the RAM, hard drive and storage, enabling these components to be upgraded or replaced without dismantling the entire machine.
VESA MOUNT
Ready for use, anywhere
For the ultimate in positioning flexibility, ASUS ExpertCenter E5 AiO 24 can be attached to any VESA-compatible wall mount to save even more space.
I/O PORTS
Versatile connectivity
Business requires powerful, enterprise-level performance, and ASUS ExpertCenter E5 AiO 24 boosts productivity with an array of ports for connecting a wide range of peripherals. With HDMI®-out, optional Thunderbolt™ 4 and an optional DisplayPort™, you can enjoy high-performance multitasking on up to four displays, simultaneously — at up to 4K resolution via Thunderbolt™ 4. There’s also WiFi 6E2 for fast, reliable wireless connectivity, and a 3-in-1 card reader for easy file transfers or storage.
SERIOUS SECURITY
Your data is your business
ASUS ExpertCenter E5 AiO 24 is equipped with first-class security to keep you, your business and your data safe. The smart proximity sensor that empowers ASUS AdaptiveLock4 detects your presence and uses an integrated infrared camera to recognize your face and log you in — allowing you to get to work without lifting a finger. Then, when you step away, the computer automatically locks itself, protecting both your laptop and your data. On the hardware side, a Trusted Platform Module (TPM) 2.0 chip4 securely stores authentication information, so your details remain encrypted. This virtually eliminates the risk of leaks through hacking. ExpertCenter E5 All-in-One also has a Kensington slot that provides a way to physically safeguard the machine, preventing theft of the PC from unsupervised locations.
Wake on approach
Windows Hello and the IR camera work together to automatically unlock the PC.
IR camera
Login with just a glance — even in the dark.
Walk-away lock
ASUS AdaptiveLock secures the PC when you step away.
Trusted Platform Module (TPM) 2.0
Stores passwords and encryption keys for added security.
Webcam shield
Slide over in a moment, instantly stopping the webcam being used.
Kensington lock slot
Prevent physical theft of the PC from unsupervised locations.
ECO-CONSCIOUS
Made with recyclable materials
Committed to creating a sustainable future, ASUS ensures all its products are compliant to environmental requirements at all stages of their product life cycles. ASUS ExpertCenter E5 AiO 24 is ENERGY STAR® 8.0-certified and rated EPEAT™ Silver for energy-efficient.
As of June 1, 2021. Based on internal ASUS market analysis comparing the form factor of ExpertCenter E5 AiO to competitor products from vendors including Acer, HP, Huawei, Lenovo, Microsoft and Samsung. It’s optional, spec features may vary by specification and region.<br>There are multiple different WiFi configuration options, including WiFi 6E, a WiFi 6, and WiFi 5. WiFi 6 is backwards compatible with prior 802.11 specs. Unless otherwise stated, all performance claims are based on theoretical performance, and the actual performance of WiFi 6 may vary in real-world situations.<br>There are multiple different camera configuration options, including no camera, a 1 MP camera, a 1 MP camera with IR sensor, and a 12 MP camera.<br>Multi-touch display, Thunderbolt™ 4.0, IR camera, AdpativeLock, TPM 2.0 and Windows Hello features may vary by specification and region.<br>Products certified by the Federal Communications Commission and Industry Canada will be distributed in the United States and Canada. Please visit the ASUS USA and ASUS Canada websites for information about locally available products.<br>All specifications are subject to change without notice. Please check with your supplier for exact offers. Products may not be available in all markets.<br>Specifications and features vary by model, and all images are illustrative. Please refer to specification pages for full details.<br>PCB color and bundled software versions are subject to change without notice.<br>Brand and product names mentioned are trademarks of their respective companies.<br>The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.<br>Unless otherwise stated, all performance claims are based on theoretical performance. Actual figures may vary in real-world situations.<br>The actual transfer speed of USB 3.0, 3.1, 3.2, and/or Type-C will vary depending on many factors including the processing speed of the host device, file attributes and other factors related to system configuration and your operating environment.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Write Your Own Review
Order
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
Payments
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
Delivery & Pickup
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
Warranty & Repairs
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
Returns & Exchanges
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Address & Customer Service
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Security & Privacy
Refurbished
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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