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QNAP TS-h1090FU NAS Rack (1U) EPYC 7302P 256 GB DDR4 0 TB QuTS hero Black, Grey NAS & Storage Servers TSH1090FU7302P256G

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€12,529.00
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SKU TSH1090FU7302P256G
Alternative SKUs
  • TS-H1090FU-7302P-256G
EAN 4711103082140
Brand QNAP
Processor EPYC
RAM 256GB
Memory Type DDR4
Connectivity Ethernet, USB 2.0 Type A, USB 3.0 Type A
Operating System QuTS hero
Color Black
Amount of RJ45 Ports 2


Storage

Storage drive capacity 0 GB
Supported storage drive interfaces U.2
Storage drive sizes supported 2.5"
System drive type SSD
RAID support
RAID levels 0, 1, 5, 6, 10, 50, 60, JBOD
Online RAID migration
Online RAID expansion
RAID rebuild
Hot-swap drive bays
Supported file systems HFS+, NTFS, exFAT, ext3, ext4
Storage drives installed
Total installed storage capacity 0 TB
Number of storage drives supported 10
Installed storage drive type
Supported storage drive types SSD
Bad block scan
Disk roaming


Processor

Processor manufacturer AMD
Processor family EPYC
Processor model 7302P
Processor frequency 3 GHz
Processor boost frequency 3.3 GHz
Processor cores 16
Processor threads 32


Memory

Internal memory 256 GB
Internal memory type DDR4
Maximum RAM supported 1.02 TB
Memory slots 12
Memory form factor RDIMM
ECC
Flash memory 5000 MB


Network

Ethernet LAN
Ethernet LAN data rates 10,100,1000,2500,25000 Mbit/s
DHCP client
Jumbo frames support
iSCSI support
Wake-on-LAN ready
Dynamic DNS (DDNS)


Ports & interfaces

USB port
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity 3
Fiber ports quantity 2
Fiber optic connector SFP28
Ethernet LAN (RJ-45) ports 2
Concurrent connections 10000
PCI Express x16 (Gen 4.x) slots 2


Design

Chassis type Rack (1U)
Cooling type Active
Product colour Black, Grey
Number of fans 5 fan(s)
Fan diameter 6 cm
LED indicators


Performance

Type NAS
Device class Large Enterprise Business
Backup function
Backup features Cloud, iSCSI LUN
Buzzer
Multilingual support
Snapshot
Access Control List (ACL)
Reset button
On/off switch
Browser supported Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox
System log
Disk scan
S.M.A.R.T. support


Software

Operating system installed QuTS hero
Operating system version ZFS-based
Windows operating systems supported
Linux operating systems supported
Mac operating systems supported
Server operating systems supported Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019


Power

Power supply location Built-in
Power supply unit (PSU) capacity 550 W
Number of power supply units 2
Redundant power supply (RPS) support
Power consumption (typical) 157.97 W
AC input voltage 100 - 240 V


Weight & dimensions

Width 430 mm
Depth 580 mm
Height 44 mm
Weight 10.4 kg
Package weight 13.5 kg


Packaging content

Cables included AC, LAN (RJ-45)
Power cables quantity 1
Rack mount kit
Number of screws 40
Drive tray key included


Operational conditions

Operating temperature (T-T) 0 - 40 °C
Operating relative humidity (H-H) 5 - 95%
Storage temperature (T-T) -20 - 70 °C
  • High-density all flash storage: Space-efficient with only 58cm depth compared to 80+cm depth in a 1U rackmount server; accommodates ten U.2 NVMe PCIe Gen 4 or SATA 6Gb/s SSD drive bays
  • Optimized SSD performance and lifespan: Inline data deduplication and compression, Pool Over-provisioning, and TRIM maximize SSD performance and lifespan
  • 25GbE future-proof connectivity: Accelerates virtualization, intensive file access, media transfer, and large backup/restoration tasks
  • High-speed PCIe Gen 4 slots: Allows installing 10/25/40/100GbE adapters, QM2 cards, or Fibre Channel cards to increase application performance
  • Virtualization applications: Supports virtualization storage, virtual machines with SR-IOV support, and containerized apps
  • Flexible storage expansion: Scalable design to grow with your business by connecting QNAP’s economical expansion enclosures


QNAP TS-h1090FU.

Type: NAS.

Chassis type: Rack (1U).

Device class: Large Enterprise Business.

Processor family: EPYC, Processor model: 7302P, Processor frequency: 3 GHz.

Internal memory: 256 GB, Internal memory type: DDR4.

Total installed storage capacity: 0 TB.

Operating system installed: QuTS hero


TS-h1090FU
ZFS-based, 1U high-density U.2 NVMe PCIe Gen 4 / SATA 6Gbps SSD all-flash storage built for low-latency file servers, virtualized workloads, data centers, and 4K/8K streams

The TS-h1090FU high-density NVMe all-flash storage is designed for providing extreme performance with high cost-efficiency. Featuring ten U.2 NVMe Gen 4 x4 SSD bays, the TS-h1090FU delivers remarkable random read/write IOPS with ultra-low latency. The ZFS-based QuTS hero operating system supports inline data deduplication and compression for reducing I/O and SSD storage consumption, which significantly extends SSD lifespan with a higher price-performance ratio for all-flash storage arrays. Ideal for I/O-intensive and latency-sensitive applications, the TS-h1090FU eliminates productivity bottlenecks in virtualization, modern data centers, multimedia storage, and mission-critical backup/restore tasks-suitable for Tier 2 storage workloads with an ideal low cost-per-GB.

Build high-performance storage infrastructure for IOPS-demanding applications

Virtualization
Eliminates storage bottlenecks for unstructured data and I/O intensive workloads; ideal for server virtualization and virtual desktop infrastructure (VDI).

Data Centers
Delivers ultra-low latency and high IOPS performance, providing response times within microseconds for data centers that host significant business-critical systems and data.

Media and Entertainment (M&E) production
Satisfies smooth 4K/8K media streaming and post-production, empowering multimedia workflows with faster data transfer, access, and backup for boosted efficiency.

Powerful, reliable, and multitasking with up to 1 TB DDR4 ECC memory
The TS-h1090FU is armed with 2nd Gen AMD EPYC™ 7002 series processors (Rome), based on the “Zen 2” architecture with cutting-edge 7nm process technology. With DDR4 ECC memory that detects and corrects single-bit memory errors for higher reliability, the TS-h1090FU provides 12 Long-DIMM slots for up to 1 TB memory to fulfill memory-intensive workloads. Demonstrating immense computing power and multi-tasking capabilities, the TS-h1090FU is the ideal choice for uncompromising performance demands in HPC, virtualization, and 4K/8K multimedia applications.

U.2 NVMe PCIe Gen 4 x4 – faster speed, optimal I/O, and lower latency
The 1U rackmount TS-h1090FU has 10 drive bays that support high-performance U.2 NVMe PCIe Gen 4 x4 SSDs or economical SATA 6Gb/s SSDs. Latency-sensitive applications can be bolstered with U.2 NVMe PCIe SSDs to attain optimized performance and utmost application response times. Coupled with powerful ZFS data deduplication and SSD optimization technologies, the TS-h1090FU provides solid foundations for overcoming performance demands while also maximizing your SSD investments!

Leverage the M.2 PCIe NVMe SSD to U.2 Adapter
Install one or more QDA adapters in the TS-h1090FU to maximize PCIe bandwidth utilization in a cost-effective way by using M.2 PCIe NVMe SSD instead of the U.2 SSD for optimizing data-intensive applications. It can also boost IOPS performance when configuring SSD caching. Users can monitor drive health and manage SSD usage from the QTS Storage & Snapshots Manager. The M.2 SSD installed in the QDA adapter is hot swappable.

Dual 25GbE connectivity multiplies all-flash superior performance
The NVMe-ready TS-h1090FU provides breakthrough network connectivity with two 25GbE SFP28 SmartNIC ports (compatible with 10GbE SFP+ / 1GbE SFP) that also support iSCSI Extensions for RDMA (iSER) to increase performance of data transfer between NAS and VMware® ESXi server and offload CPU workloads. With Port Trunking and Auto-Negotiation, the TS-h1090FU empowers your organization with the bandwidth and reliability to allow thousands of endpoint users to smoothly access data stored on the NAS while satisfying the most performance-demanding applications. The TS-h1090FU is also ideally matched with QNAP’s managed and unmanaged 2.5GbE/10GbE/25GbE switches to form high-speed, secure, and scalable network environments without going over budget.

Multiple PCIe Gen 4 slots for flexible expansion
The TS-h1090FU is equipped with two PCIe Gen 4 slots. With twice the I/O performance of PCIe Gen 3, the TS-h1090FU can take advantage of PCIe cards to expand application potential.

Robust hardware paralleled to boost all-flash NVMe performance
TS-h1090FU features high-level hardware with an expandable architecture to provide businesses with high performance and low latency access.

ZFS-based QuTS hero operating system enhances NAS performance and data integrity
QuTS hero combines the app-based QTS with the 128-bit ZFS file system to provide flexible storage management, comprehensive data protection, and optimized performance to tackle the complexity and performance demands of modern IT. From storage management, virtualization, to collaborative media workflows, QuTS hero streamlines your business-critical tasks.

Data integrity is key
QuTS hero’s self-healing ensures data integrity and reliability. Write Once, Read Many (WORM) is also supported.

Data reduction improves storage efficiency and performance
Inline data deduplication, compression, and compaction reduce file sizes to conserve storage capacity and optimize performance.

Multi-level cache technology
Main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for synchronous transactions with power failure protection are supported to boost performance and security.

RAID Z enables robust data protection
Multiple RAID levels allow flexible capacity utilization. RAID Triple Parity and Triple Mirror deliver higher levels of data protection.

QSAL (QNAP SSD Antiwear Leveling) enhances data protection
RAID-level SSD lifespan is automatically and regularly detected to prevent simultaneous SSD failure, improving your data protection and system reliability.

App Center ecosystem extends NAS functionality
Apps for backup/sync, virtual machines/containers, content management, productivity, and more features can be used to expand the application potential of the NAS.

Inline data deduplication, compression, and compaction improve SSD endurance
QuTS hero supports advanced block-based data reduction technologies (including inline data deduplication, compression, and compaction) to reduce file sizes, conserve storage capacity, and optimize performance. For example, if 20 virtual machines on a NAS are replicated using the same template, then storage space requirements for all 20 virtual machines can be reduced by up to 95%. Whether acting as primary or backup storage, the TS-h1090FU optimizes storage utilization to provide a reliable storage cornerstone in the Big Data era. All-flash solutions thus achieve higher cost efficiency while improving both random write performance and SSD lifespan.

More SSD performance and lifespan optimization technologies

Write Coalescing
Transforms all random writes to sequential writes along with reduced I/O, effectively increasing write performance in all-flash environments.

Pool Over-provisioning
Dedicated space can be flexibly reserved in an SSD storage pool to allow new data to be written into a complete block even if the pool is almost full, thus improving the performance of fragmented pools.

TRIM
Allows QuTS hero to inform SSDs to delete unneeded data blocks and process the deletion tasks during system idle times, meaning it does not have to wait for when new data is written to the block.

Comprehensive backup and disaster recovery solution
The TS-h1090FU supports various apps that cover all your backup needs. Practice safe IT habits by regularly backing up files and device content, allowing them to be easily restored when needed.

Remote backup for NAS
Hybrid Backup Sync makes it easy to back up data from a TS-h1090FU to another QNAP NAS or remote server to fulfill your 3-2-1 backup strategy.

VM backup
Enjoy license-free VMware® and Hyper-V VM backup with source-side incremental backup, global deduplication, and recovery compression.

SaaS backup
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars, and contacts from Google™ Workspace and Microsoft® Office 365® to the NAS.

Cloud backup for NAS
Hybrid Backup Sync supports mainstream cloud storage for NAS data backup. For backup to object cloud storage, VJBOD Cloud is especially useful to reduce bandwidth usage and backup time.

QuDedup technology
Hybrid Backup Sync eliminates redundant data at the source and then backs up the deduplicated data, helping to save time and storage costs while providing efficient multi-version backups.

Real-time SnapSync
Real-time SnapSync immediately synchronizes data changes with the destination storage, ensuring the primary and secondary NAS always have the same data. RPO is minimal to achieve real-time disaster recovery.

Multi-version snapshots mitigate ransomware threats
The TS-h1090FU supports block-based snapshots that record the state of the system at any time. It helps protect data, which can be restored back to a specific point of time, greatly helping in mitigating the threat of ransomware.

Up to 65,536 snapshots
QuTS hero supports enough snapshots for you to create 1 snapshot every hour for 7 years without needing to delete any! Copy-on-write technology makes snapshot creation almost instantaneous without affecting ongoing data writing.

Back up snapshots
Multiply data protection by backing up snapshot files! Replicate volume/LUN snapshots in the TS-h1090FU to a remote NAS (Snapshot Replica) by copying only the changes made. This helps save time & bandwidth, and can be run manually or on a scheduled basis.

All-in-one solution for hosting virtual machines and containers
By running multiple virtual machines and containers on the TS-h1090FU, you can deploy multi-tenant environments and applications to increase management efficiency and save hardware costs. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.

Virtualization Station
Run multiple Windows®, Linux®, UNIX®, Android™, and QuTScloud virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without needing additional physical servers.

Conainer Station
Experience Docker®, LXD, and Kata Containers lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import/export containers, and create abundant microservices.

Single Root I/O Virtualization (SR-IOV)
By installing an SR-IOV compatible PCIe SmartNIC in the TS-h1090FU, you can allocate bandwidth resources from a physical network card directly to VMs, increasing network efficiency and reduced CPU overheads.

QuTScloud virtual NAS
QuTScloud is a virtual appliance based on the QTS operating system. Enterprises can quickly launch QuTScloud on hypervisors including Linux® KVM, Microsoft® Hyper-V, and VMware ESXi™ to acquire advanced NAS features without requiring additional NAS hardware.

Reliable, high-performance storage for virtualization
The TS-h1090FU supports block-based iSCSI LUN as a reliable, high-performance, and affordable storage solution for mainstream virtualization environments. It supports VMware® VAAI and Microsoft® ODX to increase performance by offloading server loading for ESXi server and Hyper-V respectively.

Comprehensive security and privilege settings
The TS-h1090FU is loaded with flexible privilege settings and security measures. Besides IP blocking, 2-step verification, HTTPS connection, there are more apps that help ensure optimal NAS protection against threats like malware and hackers.

Simplified privilege settings
The TS-h1090FU supports comprehensive access right settings for shared folders, Azure Active Directory Domain Services (Azure AD DS), LDAP, and Windows ACL to help IT staff efficiently manage user accounts and access rights for multiple NAS systems.

QuFirewall protection
Supports IPv6, firewall access lists, and GeoIP filtering to restrict access based on geographical locations for higher NAS network security.

Superior security with QVPN
A virtual private network (VPN) allows secure access to network resources and services across public networks. QVPN supports creating a VPN client, using the TS-h1090FU as a VPN server, and WireGuard® VPN service with an easy-to-use interface for setting up a secure connection.

QuWAN SD-WAN
To facilitate digital transformation, multi-site expansion and remote working, QuWAN SD-WAN helps automatically mesh multi-site VPN. It features IPsec encryption and cloud-centric management, allowing secure multi-site network including QNAP NAS and VMware ESXi platforms.

Security Counselor
A security portal for the TS-h1090FU to check for weaknesses and offer recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.

Malware Remover
Regularly scan your TS-h1090FU using the latest malware definitions. If infected files are detected, they will be immediately removed to ensure NAS data security.

The best file storage and collaboration center
The TS-h1090FU integrates rich apps for storing, managing, synchronizing, searching, and archiving files. It supports SMB/CIFS, AFP, and NFS protocols for streamlined file sharing across Windows®, Mac®, and Linux®/UNIX®, and provides the smartest NAS solution for professionally managing your files.

File Station
Manage, access, and share all the files in the TS-h1090FU and view snapshots files – all from your web browser. You can also easily mount remote NAS folders and cloud storage.

Qsync
Make any file uploaded to a TS-h1090FU available to linked devices, such as computers, laptops and mobile devices. You can sync shared folders and team folders for group file sharing to enhance the flexibility of team projects and collaboration.

Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.

Free exFAT support
exFAT is a file system that supports files up to 16EB and is optimized for flash storage (such as SD cards and USB devices) - helping accelerate large media file transfer and sharing.

Build an affordable Fibre Channel SAN environment
Common Fibre Channel Storage Area Networks (SAN) devices are often costly. By installing QNAP dual-port 16Gb/32Gb Fibre Channel expansion cards in the TS-h1090FU, you have more budget-friendly options to add a NAS to a SAN environment. You can set a Fibre Channel Target using the iSCSI & Fibre Channel app. Moreover, the LUN Masking and Port Binding features provide an additional layer of data security.

Flexible and economical storage expansion
QNAP provides easy ways to expand your storage capacity. Here are several ways to expand your TS-h1090FU storage as needed to accommodate data and business growth.

Attach QNAP expansion enclosures
Connect expansion enclosures to the TS-h1090FU, and manage NAS storage expansion with the user-friendly Storage & Snapshots Manager app.

Mount cloud storage or remote file servers
Mount cloud storage or remote file servers to expand the capacity of the TS-h1090FU while also centrally managing files on the NAS, cloud storage, and remote devices.

Migrate to a new NAS
Install your NAS hard drives into a larger QNAP NAS and retain all your existing data and configurations.

Upgrade RAID capacity
Hot-swap lower-capacity drives with larger-capacity drives to expand your NAS capacity so it can grow with your business.

A health check for your hard drives
Hard drives are at the heart of your NAS, and ensuring their long-term health and reliability is absolutely crucial. QNAP provides various methods and tools to help you monitor hard drive health, ensuring that you can take proactive decisions to safeguard your data and files.

S.M.A.R.T. and back block scanning
If any of the S.M.A.R.T. values are reported as abnormal, or bad blocks are detected, you can take early action and replace drives before potential data loss occurs.

DA Drive Analyzer
The DA Drive Analyzer leverages ULINK cloud-based AI to predict the expected lifespan of drives, assisting you in planning future drive replacements to protect against NAS downtime and data loss.

Seagate® IronWolf™ Health Management
When using supported IronWolf™ or IronWolf Pro™ hard drives, overall system reliability is improved by providing you with actionable prevention, intervention, and recovery options.

Flexibly switch to QTS operating system
The TS-h1090FU also supports QTS - QNAP’s standard NAS operating system – that provides greater everyday performance, efficient memory utilization, and the advantage of Qtier auto-tiering. You can also migrate drives from your current QTS-based NAS to the TS-h1090FU.

QTS
Suited for performance-demanding tasks, cross-teams file sync, and HDD-SSD hybrid storage applications

QuTS hero
Featuring highly reliable data protection and data reduction, and optimized for SSD-based applications

5-year warranty

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


Click here to contact us.

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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