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Apple iPhone XR 64GB Forza Grade A black, 15.5 cm (6.1 inch), 1792 x 828 pixels, 64 GB, 12 MP, iOS 12 Apple A12 Wi-Fi 5 Smartphones S019AXR64ZW

On order

Central Stock: 0

Op de fysieke locatie kunt u voor dit product met ecocheques betalen.

Currently not available

New stock expected on: 21 September 2025
Refurbished rating
€669.00

More Information

SKU S019AXR64ZW
EAN 8719743779068
Brand APPLE
Refurbished Rating Grade A
Processor Apple A12
Storage 64GB
Screen size 6.1 Inch
Resolution 1792 x 828
LCD Type LCD
Connectivity 3G, 4G, Bluetooth, NFC, Wi-Fi
Operating System iOS 12
Color Black
Camera Resolution 12 MP
Wireless Charging
SIM Card Capacity Dual SIM
Sensors Barometer, Gyroscoop, Omgevingslichtsensor, Orientatie sensor, Proximity sensor, Versnellingsmeter
IP Rating IP67
Quick Charge
Wifi Version Wi-Fi 5


Display

Display diagonal 15.5 cm (6.1")
Screen shape Flat
Panel type LCD
Display resolution 1792 x 828 pixels
Contrast ratio (typical) 1400:1
Touch technology Multi-touch
Display brightness 625 cd/m²
Pixel density 326 ppi


Processor

Processor family Apple
Processor model A12
Processor cores 6
64-bit computing


Storage

Internal storage capacity 64 GB
Compatible memory cards Not supported


Camera

Rear camera resolution (numeric) 12 MP
Rear camera aperture number 1.8
Front camera type Single camera
Front camera resolution (numeric) 7 MP
Front camera aperture number 2.2
Rear camera flash
Flash type LED
Maximum frame rate 124 fps
Resolution at capture speed 1920x1080@120fps, 1920x1080@240fps, 1920x1080@30fps, 1920x1080@60fps, 3840x2160@24fps, 3840x2160@30fps, 3840x2160@60fps
Video recording modes 720p, 1080p, 2160p
Rear camera type Single camera
Auto focus
Zoom capability
Face detection
Video recording
Time lapse mode
Video stabilizer
Image stabilizer
Geotagging
Multi-shot
Self-timer


Network

SIM card capability Dual SIM
Mobile network generation 4G
SIM card type NanoSIM + eSIM
2G standards Edge, GSM
3G standards DC-HSDPA, HSPA+, UMTS
4G standard LTE-A
Voice over LTE (VoLTE) supported
Wi-Fi
Wi-Fi standards Wi-Fi 5 (802.11ac)
Bluetooth
Bluetooth version 5.0
2G bands (primary SIM) 850,900,1800,1900 MHz
3G bands supported 800,850,900,1700,1900,2100 MHz
AirPlay
iBeacon
Near Field Communication (NFC)


Subscription

Subscription type No subscription


Ports & interfaces

USB port
Lightning connector


Messaging

Short Message Service (SMS)
Multimedia Messaging Service (MMS)
Instant messaging (IM)
Chat
E-mail


Navigation

Assisted GPS (A-GPS)
GLONASS
Galileo
Quasi-Zenith Satellite System (QZSS)
Electronic compass
Position location
Wi-Fi positioning


Design

Form factor Bar
Product colour Black
Housing material Glass, Stainless steel


Performance

Video call
Fast charging
Wireless charging
Face recognition
Personal info management (PIM) Alarm clock, Calculator, Calendar, Countdown timer, Detailed contact information, Events reminder, File manager, Games, Notes, Stopwatch
Speakerphone
Flight mode
Voice dialling
Voice commands
Personalization Ringtones, Wallpaper, Widgets
Microphone mute
Vibrating alert
Refurbished


Multimedia

FM radio
Audio formats supported AAX, AAX+, AC3, EAC3, FLAC, HE-AAC, LC-AAC, LPCM, MP3
Video formats supported H.264, HEVC, M-JPEG, MPEG‑4 Part 2
Image formats supported GIF, HEIF, JPEG, JPG, TIFF
Document formats supported ICS, PDF, PPT, PPTX, RTF, TXT, VCF, XLS, XLSX
Archive formats supported Zip


Call management

Call waiting
Call hold
Call blocking
Caller ID
Conference call
Call timer


Software

Platform iOS
Operating system installed iOS 12
Virtual assistant Apple Siri
Mac operating systems supported


Battery

Battery technology Lithium-Ion (Li-Ion)
Talk time (4G) 25 h
Browsing time (Wi-Fi) 15 h
Wireless audio playback time 65 h
Wireless video playback time 16 h


Sensors

Proximity sensor
Accelerometer
Ambient light sensor
Gyroscope
Orientation sensor
Barometer


Endurance

International Protection (IP) code IP67


Weight & dimensions

Width 75.7 mm
Depth 8.3 mm
Height 150.9 mm
Weight 194 g


Operational conditions

Operating temperature (T-T) 0 - 35 °C
Storage temperature (T-T) -20 - 45 °C
Operating relative humidity (H-H) 5 - 95%
Operating altitude 0 - 3000 m


Other features

Touchscreen
Repairability index 6.3
  • 15.5 cm (6.1") 1792 x 828 pixels
  • Apple A12
  • 64 GB
  • 4G Dual SIM NanoSIM + eSIM
  • Wi-Fi 5 (802.11ac) Bluetooth 5.0 Near Field Communication (NFC)
  • Single camera 12 MP
  • Lithium-Ion (Li-Ion) Wireless charging
  • iOS 12


Apple iPhone XR 64GB Forza Grade A black.

Display diagonal: 15.5 cm (6.1"), Display resolution: 1792 x 828 pixels.

Processor family: Apple, Processor model: A12.

Internal storage capacity: 64 GB.

Rear camera resolution (numeric): 12 MP, Rear camera type: Single camera.

SIM card capability: Dual SIM.

Operating system installed: iOS 12.

Product colour: Black.

Weight: 194 g


iPhone XR
Brilliant. In every way.

All-new Liquid Retina display — the most advanced LCD in the industry. Even faster Face ID. The smartest, most powerful chip in a smartphone. And a breakthrough camera system. iPhone XR. It’s beautiful any way you look at it.

Liquid Retina
Introducing the most advanced LCD in the industry.

All-new Liquid Retina. Innovative engineering allows us to stretch the display into the corners. The result is an all-screen design — our largest LCD ever in an iPhone — that still fits comfortably in your hand.

Beauty through innovation. Our breakthrough LCD display is the most advanced — and most color-accurate — in the industry. Which makes everything you see look true to life.

The industry’s best color accuracy. Advanced color management automatically displays your content in wide color. So everything you look at looks amazing.

True Tone. A six-channel light sensor subtly adjusts the white balance onscreen to match the color temperature of the light around you. So images on the display look as natural as on a printed page and are easier on your eyes.

Resists water and dust. The most durable front glass in a smartphone, sealed and precision-fitted with the aerospace‑grade aluminum band, helps create an enclosure that’s water resistant up to 1 meter for 30 minutes. iPhone XR even resists spills from coffee, tea, soda, and more.

No Home button? No problem. You can go everywhere you need to go with a few simple actions.

Face ID
Your face is your password.

Security made simple. Face ID reinvented the way we unlock, log in, and pay. Some of our most sophisticated technologies — the TrueDepth camera system, the Secure Enclave, and the Neural Engine — make it the most secure facial authentication ever in a smartphone. And even faster and easier to use.

Adaptive recognition. Face ID uses advanced machine learning to recognize changes in your appearance. Wear a hat. Put on glasses. It even works with many types of sunglasses.

Do more with a glance. Face ID does so much more than unlock your iPhone. So you can forget about typing user names and passwords. Now all it takes is a look.

Unlock in an instant. The advanced Secure Enclave and new algorithms make Face ID even faster. So you’ll love it even more.

Log in to your apps and accounts. Face ID works with the apps you already use — from banking and health apps to locked notes and private documents.

Apple Pay in stores. No need to take out your wallet. Just hold your iPhone up to the reader. It’s actually more secure than using your physical card.

Apple Pay in apps and online. It’s never been easier to pay for a ride, buy your next favorite pair of sneakers, or send cash to a friend in Messages.

The technology behind simplicity. The innovative technologies in the TrueDepth camera system work together in real time to recognize you in an instant.

A12 Bionic
The smartest, most powerful chip in a smartphone.

A whole new level of intelligence. The A12 Bionic, with our next-generation Neural Engine, delivers incredible performance. It uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more.

Apple-designed CPU. Two performance cores tackle heavy computational tasks. And four efficiency cores take on everyday tasks. Our newest performance controller dynamically divides work across these cores, harnessing all six when a power boost is needed.

Apple-designed GPU. A new fourth core and lossless memory compression bring big gains in graphics performance to games, video editing, and visually demanding apps.

Apple-designed Neural Engine. Our Neural Engine is built for advanced, real-time machine learning. That means iPhone XR can recognize patterns, make predictions, and learn from experience, similar to the way you do.
The Neural Engine is incredibly fast, able to perform five trillion operations per second. It’s incredibly efficient, which enables it to do all kinds of new things in real time. And it’s incredibly smart, so you can do things like jump right into immersive AR experiences. And quickly find all your pictures of dogs. Or beaches. Or babies.

We’ve also opened the Neural Engine up to the Core ML platform, so developers can bring powerful, real-time machine learning to their apps — learning that happens right on your iPhone.

Enhanced ISP. The image signal processor features a refined depth engine, which captures extraordinary detail in Portrait mode. And with Smart HDR, you’ll notice far greater dynamic range in your photos.

A12 Bionic in action. The processing power and intelligence of the A12 Bionic make iPhone XR incredibly capable. But the chip was also designed with efficiency in mind. So when you put all that power into play, you still get great battery life.

Rear camera AR. Faster detection of flat surfaces in a scene lets you jump right into immersive augmented reality experiences.

Front camera AR. Apps can use the TrueDepth camera and A12 Bionic chip to create rich, detailed backgrounds and generate 3D effects.

Immersive gaming. The new GPU makes all kinds of games — especially 3D, graphics-intensive gameplay — faster and more fluid. iPhone has never been this much fun.

Smart HDR. The enhanced ISP processes even more data from the camera sensor. Which gives you greater dynamic range with better motion freezing, excellent noise reduction in low light, and more.

Advanced Face ID. The TrueDepth camera and Neural Engine work together to recognize you — even if you put on a hat, grow a beard, or wear glasses.

Expressive Memoji. Together, the A12 Bionic and TrueDepth camera track more than 50 facial muscles to make Memoji that move and react like you.

Advanced camera system
Say hello to a new era of photography.

Sensors, processors, algorithms, and you. An innovative camera system integrates the ISP, the Neural Engine, and advanced algorithms to unlock new creative possibilities and help you capture incredible photos.

Smart HDR. Leveraging multiple technologies — like faster sensors, an enhanced ISP, and advanced algorithms — Smart HDR brings more highlight and shadow detail to your photos.

Bokeh and Depth Control. iPhone XR has even more sophisticated bokeh, or background blur, for stunning portraits. And all‑new Depth Control lets you adjust the depth of field after you shoot.

Enhanced Portrait mode selfies. The TrueDepth camera generates a precise depth map to keep you in focus against a blurred background. Depth Control lets you adjust the depth of field after you shoot.

More low‑light detail. The camera sensor features deeper, larger pixels. Deeper to improve image fidelity. And larger to allow more light to hit the sensor. The result? Even better low‑light photos.

Sharper action shots. Faster sensors, Smart HDR, and zero shutter lag combine to let you freeze a moment in time with more highlight and shadow detail.

4K video and wider stereo playback. iPhone XR shoots the highest‑quality video of any smartphone. With better low‑light performance. Extended dynamic range in videos up to 30 fps. Stereo recording. And stereo playback with wider sound separation.

A picture is worth a trillion operations. The iPhone XR camera system harnesses the unprecedented power of the Neural Engine and its ability to perform five trillion operations per second. Together with the Apple‑designed ISP, it works like the world’s fastest photographer’s assistant to help turn your pictures into showstoppers.

Here’s just a fraction of what the camera system considers even before you shoot.

More control over your image. Portrait mode captures depth information that lets you adjust the depth of field and add creative Portrait Lighting effects.

12MP rear camera

7MP TrueDepth front camera

Only iPhone
No other phone is like iPhone.


Only when hardware and software are designed together can they truly work together.
Apple teams design the world’s best products, with the most innovative displays, chips, cameras, operating systems, and services. But just as important, the teams collaborate so that all the components of iPhone work together efficiently and beautifully.

While this might seem like an obvious way to work, no other smartphone is made this way. And it makes all the difference.

It means that the camera team can work with the chip team to leverage the power of the A12 Bionic. So that when you frame a shot, the ISP and Neural Engine identify faces in the frame. Detect specific features. And optimize for lighting, white balance, and more before you even tap the shutter.

This is the kind of stuff you’d never even know is happening. You just see the result — the shot you wanted, with more detail, true-to-life color, and dynamic range than you would have thought possible from a smartphone.

We believe privacy is a fundamental human right.
This is one of our core principles at Apple. It’s why we design iPhone from the ground up to keep your personal information private and secure. And it’s one of the things that sets iPhone apart.

For example, every new iPhone comes with Face ID, the most secure facial authentication ever in a smartphone. The data used to identify you is encrypted and protected by the Secure Enclave. That’s a discrete part of the chip, so your data can’t be accessed by iOS or apps. And it isn’t stored on Apple servers or backed up to iCloud. Instead, it stays on your device, with you, where it belongs.

The same principle holds true for Apple Pay, which is even more secure than using your physical card. And Maps, which takes the data needed for navigation routing and associates it with random identifiers, so it can’t be tied to your Apple ID. The list goes on. In fact, no other smartphone does as much to protect your privacy.

iPhone is built to be used. And reused.
iPhone is made with exceptional materials, like surgical-grade stainless steel, aerospace-grade aluminum, and the most durable glass in the industry. As a result, iPhone lasts longer and holds a much higher percentage of its value than any other smartphone. Which is why so many older devices go to friends and family instead of landfills — and that’s the best form of recycling there is.

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

€ 4,95*
  • 1-2 Days

Netherlands, Luxembourg

€ 9,95
  • 2-3 Days

Germany, France

€ 14,95
  • 3-5 Days

European Union

€ 24,95
  • 3-5 Days

Rest of Europe

€ 34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


Click here to contact us.

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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