QNAP TS-264, NAS, Tower, Intel® Celeron®, N5095, Black, Gold

In stock

Delivery within 1-2 days


Local Stock: 0
Central Stock: 20+

€509.00

More Information

SKU TS-264-8G
EAN 4711103082331
Brand QNAP
Processor Intel Celeron
RAM 8GB
Connectivity Ethernet, HDMI, USB 2.0 Type A, USB 3.1 Type A
Operating System QNAP QTS
Color Black
Amount of RJ45 Ports 2


Storage

Supported storage drive interfaces Serial ATA III
Storage drive sizes supported 2.5,3.5"
Number of M.2 (M & B) slots 2
RAID support
RAID levels 0, 1, JBOD
Online RAID migration
Online RAID expansion
RAID rebuild
Hot-swap drive bays
Supported file systems FAT32, HFS+, NTFS, exFAT, ext3, ext4
Storage drives installed
Number of storage drives supported 2
Installed storage drive type
Supported storage drive types HDD & SSD
Disk roaming


Processor

Processor manufacturer Intel
Processor family Intel® Celeron®
Processor model N5095
Processor frequency 2 GHz
Processor boost frequency 2.9 GHz
Processor cores 4
Processor threads 4
Processor cache 4 MB
CPU configuration (max) 1
On-board graphics card model Intel® UHD Graphics


Memory

Maximum RAM supported 8 GB
Internal memory 8 GB
Flash memory 4000 MB


Network

Ethernet LAN
Ethernet LAN data rates 10,100,1000,2500 Mbit/s
DHCP server
Jumbo frames support
iSCSI support
Supported network protocols IPv4, IPv6
Dynamic DNS (DDNS)


Ports & interfaces

USB port
USB 2.0 ports quantity 2
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity 2
HDMI ports quantity 1
HDMI version 2.0
Ethernet LAN (RJ-45) ports 2
Concurrent connections 1500
PCI Express x2 (Gen 3.x) slots 1


Design

Chassis type Tower
Cooling type Active
Product colour Black, Gold
Number of fans 1 fan(s)
Fan diameter 7 cm
LED indicators HDD, LAN, Power, Status, USB
Cable lock slot
Cable lock slot type Kensington


Performance

Type NAS
Device class Home & Home Office
Backup function
Backup features USB drive, iSCSI LUN
Buzzer
Multilingual support
Number of users 4096 user(s)
Snapshot
Share folder access right management
Security algorithms 256-bit AES, FIPS 140-2
Access Control List (ACL)
Reset button
On/off switch
Built-in FTP server
Browser supported Apple Safar, Google Chrome, Microsoft Edge, Mozilla Firefox
System log
Hot spare
S.M.A.R.T. support
Share folder 512
Remotely operated
USB copy function


Software

Operating system installed QNAP QTS
Operating system version 5.0.1
Windows operating systems supported Windows 7 Ultimate x64, Windows 10, Windows 7 x64, Windows 10 Education, Windows 8, Windows 10 Education x64, Windows 7, Windows 8 Enterprise, Windows 10 Enterprise, Windows 7 Enterprise, Windows 8 Enterprise x64, Windows 10 Enterprise x64, Windows 7 Enterprise x64, Windows 8 Pro, Windows 10 Home, Windows 7 Home Basic, Windows 8 Pro x64, Windows 10 Home x64, Windows 7 Home Basic x64, Windows 8 x64, Windows 10 IOT Core, Windows 7 Home Premium, Windows 8.1, Windows 10 IoT Enterprise, Windows 7 Home Premium x64, Windows 8.1 Enterprise, Windows 10 Pro, Windows 7 Professional, Windows 8.1 Enterprise x64, Windows 10 Pro x64, Windows 7 Professional x64, Windows 8.1 Pro, Windows 10 x64, Windows 7 Starter, Windows 8.1 Pro x64, Windows 11, Windows 7 Starter x64, Windows 8.1 x64, Windows 11 x64, Windows 7 Ultimate
Linux operating systems supported
Mac operating systems supported Mac OS X 10.13 High Sierra, Mac OS X 11.0 Big Sur, Mac OS X 10.14 Mojave, Mac OS X 12.0 Monterey, Mac OS X 10.15 Catalina, Mac OS X 10.10 Yosemite, Mac OS X 10.15.3 Catalina, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Server operating systems supported Windows Server 2019, Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2012
Other operating systems supported Solaris 10, Solaris 10 SPARC, Solaris 11, Solaris 11 SPARC, IBM AIX 7.1, IBM AIX 7.2


Power

Power supply location External
Power supply unit (PSU) capacity 65 W
Power consumption (typical) 12.448 W
Power consumption (sleep) 8.198 W
AC input voltage 100 - 240 V
Fan voltage 12 V


Weight & dimensions

Width 105 mm
Depth 226 mm
Height 168 mm
Weight 1.55 kg
Package weight 2.68 kg


Packaging content

External power adapter
Cables included AC, LAN (RJ-45)
Power cables quantity 1
Quick installation guide
Number of screws 12


Processor special features

Enhanced Intel SpeedStep Technology
Idle States
Intel 64
Intel Trusted Execution Technology
Intel Virtualization Technology (VT-x)
Intel Virtualization Technology for Directed I/O (VT-d)
Intel VT-x with Extended Page Tables (EPT)


Operational conditions

Operating temperature (T-T) 0 - 40 °C
Operating relative humidity (H-H) 5 - 95%
Storage temperature (T-T) -20 - 70 °C


Other features

Fibre Channel
  • Home & Home Office NAS Tower Black, Gold
  • QNAP QTS 5.0.1
  • Number of storage drives supported: 2 HDD & SSD Serial ATA III
  • Intel® Celeron® N5095 2 GHz Intel® UHD Graphics
  • 8
  • Ethernet LAN DHCP server Jumbo frames support iSCSI support
  • Cooling type: Active
  • Backup features: USB drive, iSCSI LUN 65 W


QNAP TS-264.

Supported storage drive types: HDD & SSD, Supported storage drive interfaces: Serial ATA III, Storage drive sizes supported: 2.5,3.5".

Processor family: Intel® Celeron®, Processor manufacturer: Intel, Processor model: N5095.

Internal memory: 8 GB, Maximum RAM supported: 8 GB, Flash memory: 4000 MB.

Ethernet LAN data rates: 10,100,1000,2500 Mbit/s, Supported network protocols: IPv4, IPv6.

Chassis type: Tower, Cooling type: Active, Product colour: Black, Gold


Powered by an Intel® Celeron® N5105/N5095, quad-core processor (burst up to 2.9GHz), the TS-264 features two 2.5GbE RJ45 ports and Port Trunking for up to 5Gbps combined bandwidth. With M.2 PCIe Gen3 and PCIe Gen 3 slots, the TS-264 provides flexibility in extending NAS functionality, allowing you to install a QM2 card for M.2 SSD caching, or Edge TPU for AI image recognition and various 10GbE/5GbE network cards. The TS-264 comes with 8 GB RAM for running light VMs and Containers, and supports multi-cloud backup, cloud storage gateways, 4K HDMI output and real-time transcoding, alongside expandable storage capacity and feature-rich apps to perform as a cost-efficient, reliable 2.5GbE NAS.

2.5GbE connectivity
Up to 5 Gbps transfer speeds can be achieved by setting port trunking with the two built-in 2.5GbE (2.5G/1G/100M) ports.

M.2 SSD caching
Dual M.2 PCIe Gen 3 slots enable NVMe SSD caching or SSD storage pools for improved performance, or Edge TPU for AI image recognition.

PCIe expandability
Install a PCIe Gen3 x2 card to expand the core functionality of the TS-264, including a Multi-Gig 10GbE/5GbE/2.5GbE network card, a QM2 card, or a USB 3.2 Gen 2 (10Gbps) card.

License-free virtualized environment
Host multiple containerized apps to run a wide range of applications and services.

Drives Auto-Tiering
Qtier™ auto-tiering technology and SSD caching enable constant storage optimization.

4K HDMI
4K H.264 hardware decoding and real-time transcoding for smooth big screen multimedia experience.

Quad-core high performance and up to 8 GB RAM
The TS-264 is powered by an Intel Celeron N5105 / N5095 quad-core processor and supports up to 8 GB DDR4 memory, two 2.5GbE ports and SATA 6 Gb/s drives. The integrated Intel® AES-NI encryption engine also helps protect confidential data without impacting system performance.

Accelerate AI–powered image recognition and caching with TPU and PCIe expansion
The TS-264 has two M.2 PCIe Gen3 slots, enabling SSD caching or SSD storage pools for improved performance, or Edge TPU for AI image recognition.

Install M.2 NVMe SSDs for cache acceleration or efficient tiered storage
The TS-264 supports SSD caching and features two M.2 slots that support M.2 PCIe NVMe SSDs
with 2280 form factors (sold separately) for boosting overall NAS performance. Qtier™ technology can also be used to empower the TS-264 with auto tiering that helps continuously optimize storage efficiency across all installed storage devices.

Accelerate AI–powered image recognition with TPU
By leveraging a Google Edge TPU to QNAP AI Core (the AI-powered engine for image recognition), the TS-264 can perform high-speed face and object recognition. Google Edge TPU enables QuMagie to quickly process thousands of photos with high-speed AI Image recognition and classification, and QVR Face to analyze real-time video for instant facial recognition.

SSD caching and auto-tiering enable 24/7 optimized storage efficiency
While SSD prices continue to fall, and SSD capacity and performance continue to increase, organizations can easily take advantage of SSD strengths. The TS-264 supports numerous SSD-aware features that significantly maximize NAS performance with high cost-effectiveness.

SSD over-provisioning
(Over-provisioning)
You can add additional SSD over-provisioning (1% ~60%) to avoid write amplification and improve SSD random write speeds and endurance. You can potentially attain enterprise-grade SSD performance levels from affordable consumer SSDs!

SSD cache acceleration
Enables SSD caching for increasing IOPS performance and reducing latency for storage volume. This feature is perfect for IOPS-demanding applications including databases and virtualization. The TS-264 also supports write-only cache to boost write-intensive applications.

Qtier for auto-tiering
Qtier technology drives auto-tiered storage with continuous data optimization across high-performance SSDs and high-capacity HDDs based on access frequency. I/O-Aware Qtier can reserve a cache-like space in the SSD tiered to handle burst I/O in real time.

Streamline large file transfers and video editing with 2.5GbE
The TS-264 comes with two 2.5GbE RJ45 (2.5G/1G/100M) LAN ports that allow you to use existing CAT5e cables to upgrade network speeds from 1 Gigabit to 2.5 Gigabit. The dual 2.5GbE ports also support Port Trunking for up to 5 Gbps transmission speeds, improving the efficiency of bandwidth-hungry business applications such as large file transfers, fast backup/restore, and multimedia transfer & editing.

Future-proof your IT infrastructure for high-speed networks
The TS-264 is ideally matched with QNAP’s managed and unmanaged 2.5GbE/10GbE switches to form high-speed, secure, and scalable network environments without going over budget. QNAP also provide 2.5GbE/5GbE/10GbE PCIe cards and USB 5GbE adapters for Windows®/Linux® workstations, allowing you to easily build a high-speed network environment for productive team collaboration.

Enhance productivity with multiple USB ports
With two USB 3.2 Gen 2 (10Gbps) ports and two USB 2.0 (480Mbps) ports, you can quickly backup and transfer large files to/from the TS-264. UPS and other compatible USB devices can also be connected for greater functionality and application potential.

Abundant I/O capabilities with PCIe expansion
The TS-264 has one PCIe Gen 3 x2 slot that allow for installing various expansion cards for expanding application potential.

Direct 4K HDMI output for multimedia and virtual machine display
The TS-264 features Intel® UHD Graphics that supports dual-channel hardware decoding and real-time transcoding*. The HDMI 2.0 output supports up to 4K, providing great benefits for applications like video production/editing or industrial design that demands high resolution and color realism as well as intensive media storage, transfer, and display. By connecting the TS-264 to an HDMI display, you can directly watch multimedia content saved on the NAS, or use the TS-264 as a versatile workstation by directly outputting virtual machines from Virtualization Station or Ubuntu Linux Station.

Faster image identification with integrated Intel® OpenVINO™ AI engine.
With integrated Intel® OpenVINO™ AI computing resources, the TS-264 accelerates AI image recognition performance without impacting other applications or services. QNAP AI Core primarily works with the QuMagie application.

QuMagie photo management
Easy-to-use photo management solution that integrates AI image recognition and intelligent classification for your collection.

QTS 5, Fast, smooth, and easy-to-use!
The TS-264 comes with the QTS 5 operating system as standard, providing a next-generation usage experience with an updated system kernel, optimized user interface, and advanced security features.

Brighter. Smoother. You’ll like it.
When navigating QTS 5, you will notice a finer attention to detail for a superior browsing experience. Enjoy a smoother NAS experience, comfortable visual design, and find your favorite apps quicker.

Get started with the notice board
When performing first-time installation, the notice board guides you through the setup process. Simply follow the step-by-step instructions for a quick and easy setup.

Smooth and reactive user interface
Whether clicking buttons, switching between apps, expanding/collapsing windows – every action is much smoother. The search bar in the main menu also assists in quickly finding desired apps.

Comprehensive backup and disaster recovery solution
The TS-264 supports various apps that cover all your backup needs. Practice safe IT habits by regularly backing up files and device content, allowing them to be easily restored when needed.

PC/Laptop backup
For Windows®, install NetBak Replicator to back up your PC to QNAP NAS. In macOS®, just set up the built-in Time Machine® to secure your data.

Remote backup for NAS
Hybrid Backup Sync makes it easy to back up data from a TS-264 to another QNAP NAS or remote server to fulfill your 3-2-1 backup strategy.

VM backup
Enjoy license-free VMware® and Hyper-V VM backup with source-side incremental backup, global deduplication, and recovery compression.

SaaS backup
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars, and contacts from Google™ Workspace and Microsoft® Office 365® to the NAS.

Cloud backup for NAS
Hybrid Backup Sync supports mainstream cloud storage for NAS data backup. For backup to object cloud storage, VJBOD Cloud is especially useful to reduce bandwidth usage and backup time.

QuDedup technology
Hybrid Backup Sync eliminates redundant data at the source and then backs up the deduplicated data, helping to save time and storage costs while providing efficient multi-version backups.

Multi-version snapshots mitigate ransomware threats
The TS-264 supports block-based snapshots that record the state of the system at any time. It helps protect data, which can be restored back to a specific point of time, greatly helping in mitigating the threat of ransomware.

Volume and LUN snapshots
Take snapshots in seconds and revert the entire volume/LUN back to a specific point in time to prevent loss of important data.

Instantly restore snapshots
Snapshot content can be quickly restored to a local NAS, or restored on a folder/file basis to a local/remote NAS or cloud storage. You can also conveniently view and restore snapshots from the client side.

Back up snapshots
Multiply data protection by backing up snapshot files! Replicate volume/LUN snapshots in the TS-264 to a remote NAS (Snapshot Replica) by copying only the changes made. This helps save time & bandwidth, and can be run manually or on a scheduled basis.

All-in-one solution for hosting virtual machines and containers
By running multiple virtual machines and containers on the TS-264, you can deploy multi-tenant environments and applications to increase management efficiency and save hardware costs. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.

Virtualization Station
Run multiple Windows®, Linux®, UNIX®, Android™, and QuTScloud virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without needing additional physical servers.

Conainer Station
Experience Docker®, LXD, and Kata Containers lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import/export containers, and create abundant microservices.

Linux Station
Run Linux® applications (including apps from the Software Center) directly on the NAS and remotely access the Linux® desktop from a web browser. The open-source Linux® platform is also ideal for Internet of Things development.

Comprehensive security and privilege settings
The TS-264 is loaded with flexible privilege settings and security measures. Besides IP blocking, 2-step verification, HTTPS connection, there are more apps that help ensure optimal NAS protection against threats like malware and hackers.

myQNAPcloud secures remote access
myQNAPcloud allows convenient connection to the TS-264 through the Internet without any complex DDNS settings. To ensure your remote access service is secure, myQNAPcloud strengthens keys on SSL Certificates to 2048-bits.

Simplified privilege settings
The TS-264 supports comprehensive access right settings for shared folders, Azure Active Directory Domain Services (Azure AD DS), LDAP, and Windows ACL to help IT staff efficiently manage user accounts and access rights for multiple NAS systems.

QuFirewall protection
Supports IPv6, firewall access lists, and GeoIP filtering to restrict access based on geographical locations for higher NAS network security.

Superior security with QVPN
A virtual private network (VPN) allows secure access to network resources and services across public networks. QVPN supports creating a VPN client, using the TS-264 as a VPN server, and WireGuard® VPN service with an easy-to-use interface for setting up a secure connection.

QuWAN SD-WAN
To facilitate digital transformation, multi-site expansion and remote working, QuWAN SD-WAN helps automatically mesh multi-site VPN. It features IPsec encryption and cloud-centric management, allowing secure multi-site network including QNAP NAS and VMware ESXi platforms.

Security Counselor
A security portal for the TS-264 to check for weaknesses and offer recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.

Malware Remover
Regularly scan your TS-264 using the latest malware definitions. If infected files are detected, they will be immediately removed to ensure NAS data security.

The best file storage and collaboration center
The TS-264 integrates rich apps for storing, managing, synchronizing, searching, and archiving files. It supports SMB/CIFS, AFP, and NFS protocols for streamlined file sharing across Windows®, Mac®, and Linux®/UNIX®, and provides the smartest NAS solution for professionally managing your files.

File Station
Manage, access, and share all the files in the TS-264 and view snapshots files – all from your web browser. You can also easily mount remote NAS folders and cloud storage.

Qsync
Make any file uploaded to a TS-264 available to linked devices, such as computers, laptops and mobile devices. You can sync shared folders and team folders for group file sharing to enhance the flexibility of team projects and collaboration.

Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.

Qfiling
Automate your file organization ─ all you need to do is categorize files, set a schedule, and Qfiling will do the rest. Qfiling also enables smart recycling that instantly moves filtered files to the Recycle Bin.

Smart surveillance solution for 24/7 security
QVR Elite is QNAP’s subscription-based smart surveillance solution, allowing you to easily build a surveillance system with lower TCO and higher scalability. Recordings are saved as MP4 files, allowing playback on nearly every device. QVR Elite also integrates QNAP AI-based solutions to build smart facial recognition for retail and door access systems with QNAP NAS. You can arrange a dedicated, independent storage space for surveillance data on the TS-264 and enjoy simplified camera management, storage space allocation, camera live viewing and playback.

Flexible and economical storage expansion
QNAP provides easy ways to expand your storage capacity. Here are several ways to expand your TS-264 storage as needed to accommodate data and business growth.

Attach QNAP expansion enclosures
Connect expansion enclosures to the TS-264, and manage NAS storage expansion with the user-friendly Storage & Snapshots Manager app.

Mount cloud storage or remote file servers
Mount cloud storage or remote file servers to expand the capacity of the TS-264 while also centrally managing files on the NAS, cloud storage, and remote devices.

Migrate to a new NAS
Install your NAS hard drives into a larger QNAP NAS and retain all your existing data and configurations.

Upgrade RAID capacity
Hot-swap lower-capacity drives with larger-capacity drives to expand your NAS capacity so it can grow with your business.

More productivity-boosting applications
The TS-264 provides an App Center that includes feature-rich apps to expand your NAS potential!

QuObjects
Run a high-performance S3 compatible development environment on your TS-264 to simplify service development workflows from testing to production. You can also move cold data from the cloud to an on-premises QuObjects to save cloud storage costs.

Notification Center
Consolidates all system events, alerts, and notifications for smooth and easy NAS management, keeping you always informed of your NAS status.

Proxy Server
By using a high-capacity TS-264 as a proxy server, online resources can be efficiently accessed with greater cost-savings and productivity, while network security is also enhanced at the same time.

QmailAgent
The best email backup solution that allows you to easily backup/recover and manage multiple email accounts in their native format with strong security and data integrity.

Qcontactz
Centrally manage all your contacts, import contacts from Google™, import/export contact information using CSV or vCard files, and enjoy an always-online database of contact information.

QuFTP
The TS-264 can perform as an FTP server featuring SSL/TLS encryption, QoS bandwidth controls, and permission settings for efficiently and securely transferring large amounts of data. FTP Client is also supported.

A health check for your hard drives
Hard drives are at the heart of your NAS, and ensuring their long-term health and reliability is absolutely crucial. QNAP provides various methods and tools to help you monitor hard drive health, ensuring that you can take proactive decisions to safeguard your data and files.

S.M.A.R.T. and back block scanning
If any of the S.M.A.R.T. values are reported as abnormal, or bad blocks are detected, you can take early action and replace drives before potential data loss occurs.

DA Drive Analyzer
The DA Drive Analyzer leverages ULINK cloud-based AI to predict the expected lifespan of drives, assisting you in planning future drive replacements to protect against NAS downtime and data loss.

Seagate® IronWolf™ Health Management
When using supported IronWolf™ or IronWolf Pro™ hard drives, overall system reliability is improved by providing you with actionable prevention, intervention, and recovery options.

5 Years

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

For more information click here


Click here to contact us.

Ratings & Reviews

Be the first to review this product

Ordering

Click here to learn how to place an order.

You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.


Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.

 

The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.

Payments

We propose the following payment methods :

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No

Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.

You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.

Meer informatie

Send us an e-mail!

Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.

You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.

Send us an e-mail!

Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.

If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order. 
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.

Send us an e-mail!

Delivery & Pickup

You will find a detailed overview of our places of shipment and rates here.

You can follow the status of your order on the page of your account.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.

It's annoying, but do not worry. First check the following points:

- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?

- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.

Send us an e-mail!

Warranty & Repairs

You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.

If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.

Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.

Request a repair!

You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Send us an e-mail!

We repair Windows and Linux computers as well as Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.

Send us an e-mail!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.

Click here to consult our conditions of sale.

Click here to view our repair conditions.

Returns & Exchange

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.

For more information, view our sales terms and conditions here.

Send us an e-mail!

Nee.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

You can also request an RMA on the page of your account, in the order menu.

Meer informatie

Send us an e-mail!

Address & Customer Service

Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)

Contact form

Refurbished

The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.

In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated by a star classification.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.

Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)

Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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