QNAP TS-1655 NAS Tower Ethernet LAN Black C5125 8GB RAM

On order

Currently not available


Local Stock: 0
Central Stock: 0

New stock expected on: 29 May 2024

€2,839.00

More Information

SKU TS-1655-8G
EAN 4711103083178
Brand QNAP
Processor Intel Atom
RAM 8GB
Memory Type DDR4
Connectivity Ethernet, USB 2.0 Type A, USB 3.0 Type A
Operating System QNAP Turbo System
Color Black
Amount of RJ45 Ports 2


Storage

Supported storage drive interfaces Serial ATA II, Serial ATA III
Storage drive sizes supported 2.5,3.5,M.2
Number of M.2 (M & B) slots 2
RAID support
RAID levels 0, 1, 5, 6, 10, 50, 60, JBOD
Online RAID migration
Online RAID expansion
RAID rebuild
Hot-swap drive bays
Supported file systems FAT32, HFS+, NTFS, exFAT, ext3, ext4
Storage drives installed
Number of storage drives supported 16
Installed storage drive type
Supported storage drive types HDD & SSD
Bad block scan
Disk roaming


Processor

Processor manufacturer Intel
Processor family Intel Atom®
Processor model C5125
Processor frequency 2.8 GHz
Processor cores 8
Processor threads 8


Memory

Internal memory type DDR4
Maximum RAM supported 128 GB
Memory slots 4
Internal memory 8 GB
Memory form factor UDIMM
ECC
Flash memory 5000 MB


Network

Ethernet LAN
Ethernet LAN data rates 10,100,1000,2500 Mbit/s
DHCP client
DHCP server
Jumbo frames support
iSCSI support
Wake-on-LAN ready
Dynamic DNS (DDNS)


Ports & interfaces

USB port
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity 4
Ethernet LAN (RJ-45) ports 2
PCI Express x4 (Gen 3.x) slots 3
Concurrent connections 700


Design

Chassis type Tower
Cooling type Active
Product colour Black
Number of fans 5 fan(s)
Fan diameter 9.2 cm
Fan diameter 2 9.7 cm
Drive bay locking
LED indicators HDD, LAN, M.2, Power, SSD, Status, USB
Built-in display
Cable lock slot
Cable lock slot type Kensington


Performance

Type NAS
Device class Small & Medium Business
Backup function
Backup features Cloud, USB drive, iSCSI LUN
Buzzer
Multilingual support
Number of users 4096 user(s)
Snapshot
Management protocols SNMP V2/V3
Share folder access right management
Security algorithms 256-bit AES, FIPS 140-2, HTTPS, SSH, TLS
Access Control List (ACL)
Reset button
On/off switch
Built-in FTP server
Browser supported Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox
System log
Hot spare
Password authentication
Disk scan
S.M.A.R.T. support
Share folder CIFS/SMB, AFP, NFS, FTP
USB copy function


Software

Operating system installed QNAP Turbo System
Operating system version 5.0.1
Windows operating systems supported Windows 10, Windows 11, Windows 7, Windows 8
Linux operating systems supported
Mac operating systems supported
Server operating systems supported Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019


Power

Power supply location Built-in
Power supply unit (PSU) capacity 550 W
Number of power supply units 1
Power consumption (typical) 104.65 W
Power consumption (HDD standby) 94.957 W
AC input voltage 100 - 240 V
Fan voltage 12 V


Weight & dimensions

Width 369.9 mm
Depth 319.8 mm
Height 303.8 mm


Packaging content

Cables included AC, LAN (RJ-45)
Power cables quantity 1
Number of screws 72
Drive tray key included


Operational conditions

Operating temperature (T-T) 0 - 40 °C
Operating relative humidity (H-H) 5 - 95%
Storage temperature (T-T) -20 - 70 °C
Storage relative humidity (H-H) 5 - 95%
  • High-speed 2.5GbE accelerates intensive file access, large backup/restoration tasks, virtualization, and multimedia transfer
  • Two M.2 NVMe PCIe Gen 3 slots allow implementing SSD cache acceleration, SSD storage pool, or a Coral M.2 accelerator for faster image recognition
  • Three PCIe slots allow for installing 5/10/25GbE adapters, Fibre Channel cards, or QM2 cards to increase application performance
  • Host virtual machines and containerized apps on one device to optimize resource utilization and IT budgeting. Supports SR-IOV
  • Realize hybrid cloud applications by working with the cache space reserved on NAS to ensure low-latency cloud data access
  • Satisfy ever-growing storage needs by connecting flexible and economical QNAP expansion enclosures


QNAP TS-1655.

Supported storage drive types: HDD & SSD, Supported storage drive interfaces: Serial ATA II, Serial ATA III, Storage drive sizes supported: 2.5,3.5,M.2.

Processor family: Intel Atom®, Processor manufacturer: Intel, Processor model: C5125.

Internal memory: 8 GB, Internal memory type: DDR4, Maximum RAM supported: 128 GB.

Ethernet LAN data rates: 10,100,1000,2500 Mbit/s.

Chassis type: Tower, Cooling type: Active, Product colour: Black


Balance performance and cost with hybrid storage. Designed for diversified business IT environments, the high-capacity TS-1655 has twelve 3.5-inch SATA drive bays (for HDDs) and four 2.5-inch SATA drive bays (for SSDs) with 2.5GbE high-speed connectivity. Fueled by an immense 8-core Intel Processor, the TS-1655 presents a secure, scalable, and complete business-ready storage solution for cross-team file sharing, collaboration, backup & disaster recovery, virtualization, and intensive data transmission. The TS-1655 will be available and supported by QNAP for an extended period (up to 2027), ideal for businesses requiring matching NAS models deployed in multiple locations.

Eight cores up to 2.8 GHz, Intel® QuickAssist Technology, and up to 128 GB memory
The TS-1655 adopts the Intel® Atom® C5125 8-core processor (Burst up to 2.8 GHz) that supports Intel® QuickAssist Technology (QAT), offloading computationally-intensive compression and improving IPsec/SSL cryptography performance. The TS-1655 comes with four UDIMM DDR4 slots (8 GB preinstalled) that can be upgraded to 128 GB for higher workloads. Error-Correcting Code memory is also supported to deliver server-grade performance and reliability for rugged enterprise IT environments as a cost-efficient NAS solution.

Affordable, faster 2.5GbE meets today’s high-bandwidth demands
Featuring two native 2.5GbE RJ45 LAN ports (backwards compatible with 1G/100M), the TS-1655 allows you to upgrade network speeds from 1 Gigabit to 2.5 Gigabit using existing CAT5e cables. Port Trunking and failover support further satisfies bandwidth and reliability demanding applications including virtualization, large file transfers, high-speed backup/restoration, and real-time applications. QNAP also offers numerous managed/unmanaged 2.5GbE/10GbE switches, assisting organizations in implementing high-speed, secure, and scalable network environments without going over budget.

M.2 slots for SSD caching and accelerated AI-powered image recognition
The TS-1655 is equipped with two M.2 PCIe Gen 3 slots that allow for installing NVMe PCIe Gen 3 SSDs with 2280 form factors or Edge TPU (sold separately) to boost NAS performance.
SSD caching
Configure SSD caching with M.2 SSDs to obtain optimal I/O and reduced latency without occupying any 3.5-inch drive bays.
Auto Tiering
Qtier™ technology empowers the TS-1655 with auto tiering to continuously optimize storage efficiency across all installed storage devices.
Faster image recognition with Edge TPU
Coral M.2 Accelerator with Edge TPU provides an affordable solution to leverage AI acceleration for faster image recognition in your NAS applications.

5/10/25GbE network card
Enable lightning-fast throughput for bandwidth-demanding tasks (virtualization, mass data transmission, fast backup/restore.)
QM2 card
Adds M.2 SSD or 2.5GbE/10GbE connectivity to the NAS for optimized performance and bandwidth.
SAS / SATA storage expansion cards
Designed for connecting the NAS to SAS 12Gb/s or SATA 6Gb/s expansion units for petabyte-scale storage capacity.

Direct 2.5GbE connectivity for up to 14 PC/workstations
Your team needs a high-speed environment and productivity boost, and the TS-1655 delivers with two 2.5GbE ports. By installing three 4-port PCIe network cards (QXG-2G4T-I225) the TS-1655 can directly connect to up to 14 PC/workstations - no switch required – for faster large file transfer/backup, video editing, and much more.

Comprehensive backup and disaster recovery solution
The TS-1655 supports various apps that cover all your backup needs. Practice safe IT habits by regularly backing up files and device content, allowing them to be easily restored when needed.
PC/Laptop backup
For Windows®, install NetBak Replicator to back up your PC to QNAP NAS. In macOS®, just set up the built-in Time Machine® to secure your data.
Remote backup for NAS
Hybrid Backup Sync makes it easy to back up data from a TS-1655 to another QNAP NAS or remote server to fulfill your 3-2-1 backup strategy.
VM backup
Enjoy license-free VMware® and Hyper-V VM backup with source-side incremental backup, global deduplication, and recovery compression.
SaaS backup
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars, and contacts from Google™ Workspace and Microsoft® Office 365® to the NAS.
Cloud backup for NAS
Hybrid Backup Sync supports mainstream cloud storage for NAS data backup. For backup to object cloud storage, VJBOD Cloud is especially useful to reduce bandwidth usage and backup time.
QuDedup technology
Hybrid Backup Sync eliminates redundant data at the source and then backs up the deduplicated data, helping to save time and storage costs while providing efficient multi-version backups.

Multi-version snapshots mitigate ransomware threats
The TS-1655 supports block-based snapshots that record the state of the system at any time. It helps protect data, which can be restored back to a specific point of time, greatly helping in mitigating the threat of ransomware.
Volume and LUN snapshots
Take snapshots in seconds and revert the entire volume/LUN back to a specific point in time to prevent loss of important data.
Instantly restore snapshots
Snapshot content can be quickly restored to a local NAS, or restored on a folder/file basis to a local/remote NAS or cloud storage. You can also conveniently view and restore snapshots from the client side.
Back up snapshots
Multiply data protection by backing up snapshot files! Replicate volume/LUN snapshots in the TS-1655 to a remote NAS (Snapshot Replica) by copying only the changes made. This helps save time & bandwidth, and can be run manually or on a scheduled basis.

All-in-one solution for hosting virtual machines and containers
By running multiple virtual machines and containers on the TS-1655, you can deploy multi-tenant environments and applications to increase management efficiency and save hardware costs. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.
Virtualization Station
Run multiple Windows®, Linux®, UNIX®, Android™, and QuTScloud virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without needing additional physical servers.
Conainer Station
Experience Docker®, LXD, and Kata Containers lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import/export containers, and create abundant microservices.
Linux Station
Run Linux® applications (including apps from the Software Center) directly on the NAS and remotely access the Linux® desktop from a web browser. The open-source Linux® platform is also ideal for Internet of Things development.
Single Root I/O Virtualization (SR-IOV)
By installing an SR-IOV compatible PCIe SmartNIC in the TS-1655, you can allocate bandwidth resources from a physical network card directly to VMs, increasing network efficiency and reduced CPU overheads.
QuTScloud virtual NAS
QuTScloud is a virtual appliance based on the QTS operating system. Enterprises can quickly launch QuTScloud on hypervisors including Linux® KVM, Microsoft® Hyper-V, and VMware ESXi™ to acquire advanced NAS features without requiring additional NAS hardware.

Comprehensive security and privilege settings
The TS-1655 is loaded with flexible privilege settings and security measures. Besides IP blocking, 2-step verification, HTTPS connection, there are more apps that help ensure optimal NAS protection against threats like malware and hackers.
myQNAPcloud secures remote access
myQNAPcloud allows convenient connection to the TS-1655 through the Internet without any complex DDNS settings. To ensure your remote access service is secure, myQNAPcloud strengthens keys on SSL Certificates to 2048-bits.
Simplified privilege settings
The TS-1655 supports comprehensive access right settings for shared folders, Azure Active Directory Domain Services (Azure AD DS), LDAP, and Windows ACL to help IT staff efficiently manage user accounts and access rights for multiple NAS systems.
QuFirewall protection
Supports IPv6, firewall access lists, and GeoIP filtering to restrict access based on geographical locations for higher NAS network security.
Superior security with QVPN
A virtual private network (VPN) allows secure access to network resources and services across public networks. QVPN supports creating a VPN client, using the TS-1655 as a VPN server, and WireGuard® VPN service with an easy-to-use interface for setting up a secure connection.
Security Counselor
A security portal for the TS-1655 to check for weaknesses and offer recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.
Malware Remover
Regularly scan your TS-1655 using the latest malware definitions. If infected files are detected, they will be immediately removed to ensure NAS data security.

The best file storage and collaboration center
The TS-1655 integrates rich apps for storing, managing, synchronizing, searching, and archiving files. It supports SMB/CIFS, AFP, and NFS protocols for streamlined file sharing across Windows®, Mac®, and Linux®/UNIX®, and provides the smartest NAS solution for professionally managing your files.
File Station
Manage, access, and share all the files in the TS-1655 and view snapshots files – all from your web browser. You can also easily mount remote NAS folders and cloud storage.
Qsync
Make any file uploaded to a TS-1655 available to linked devices, such as computers, laptops and mobile devices. You can sync shared folders and team folders for group file sharing to enhance the flexibility of team projects and collaboration.
Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.
Qfiling
Automate your file organization ─ all you need to do is categorize files, set a schedule, and Qfiling will do the rest. Qfiling also enables smart recycling that instantly moves filtered files to the Recycle Bin.

Build an affordable Fibre Channel SAN environment
Common Fibre Channel Storage Area Networks (SAN) devices are often costly. By installing QNAP dual-port 16Gb Fibre Channel expansion cards in the TS-1655, you have more budget-friendly options to add a NAS to a SAN environment. You can set a Fibre Channel Target using the iSCSI & Fibre Channel app. Moreover, the LUN Masking and Port Binding features provide an additional layer of data security.

Smart surveillance solution for 24/7 security
QVR Elite is QNAP’s subscription-based smart surveillance solution, allowing you to easily build a surveillance system with lower TCO and higher scalability. Recordings are saved as MP4 files, allowing playback on nearly every device. QVR Elite also integrates QNAP AI-based solutions to build smart facial recognition for retail and door access systems with QNAP NAS. You can arrange a dedicated, independent storage space for surveillance data on the TS-1655 and enjoy simplified camera management, storage space allocation, camera live viewing and playback.

Flexible and economical storage expansion
QNAP provides easy ways to expand your storage capacity. Here are several ways to expand your TS-1655 storage as needed to accommodate data and business growth.
Attach QNAP expansion enclosures
Connect expansion enclosures to the TS-1655, and manage NAS storage expansion with the user-friendly Storage & Snapshots Manager app.
Mount cloud storage or remote file servers
Mount cloud storage or remote file servers to expand the capacity of the TS-1655 while also centrally managing files on the NAS, cloud storage, and remote devices.
Migrate to a new NAS
Install your NAS hard drives into a larger QNAP NAS and retain all your existing data and configurations.
Upgrade RAID capacity
Hot-swap lower-capacity drives with larger-capacity drives to expand your NAS capacity so it can grow with your business.

More productivity-boosting applications
The TS-1655 provides an App Center that includes feature-rich apps to expand your NAS potential!
QuMagie
An AI-powered photo management app, supporting automated photo categorization with AI Albums, iOS® Live Photo display, and powerful search tools for the ultimate photo management and sharing solution.
QuObjects
Run a high-performance S3 compatible development environment on your TS-1655 to simplify service development workflows from testing to production. You can also move cold data from the cloud to an on-premises QuObjects to save cloud storage costs.
Notification Center
Consolidates all system events, alerts, and notifications for smooth and easy NAS management, keeping you always informed of your NAS status.
Qmiix
An Integration Platform as a Service (iPaaS) solution that enables you to connect apps and devices with QNAP NAS for automating daily tasks for greater productivity.
QmailAgent
The best email backup solution that allows you to easily backup/recover and manage multiple email accounts in their native format with strong security and data integrity.
QuFTP
The TS-1655 can perform as an FTP server featuring SSL/TLS encryption, QoS bandwidth controls, and permission settings for efficiently and securely transferring large amounts of data. FTP Client is also supported.

A health check for your hard drives
Hard drives are at the heart of your NAS, and ensuring their long-term health and reliability is absolutely crucial. QNAP provides various methods and tools to help you monitor hard drive health, ensuring that you can take proactive decisions to safeguard your data and files.
S.M.A.R.T. and back block scanning
If any of the S.M.A.R.T. values are reported as abnormal, or bad blocks are detected, you can take early action and replace drives before potential data loss occurs.
DA Drive Analyzer
The DA Drive Analyzer leverages ULINK cloud-based AI to predict the expected lifespan of drives, assisting you in planning future drive replacements to protect against NAS downtime and data loss.
Seagate® IronWolf™ Health Management
When using supported IronWolf™ or IronWolf Pro™ hard drives, overall system reliability is improved by providing you with actionable prevention, intervention, and recovery options.

Switch to QuTS hero operating system for optimal data integrity and reliability
The TS-1655 also supports QuTS hero - QNAP’s ZFS-based NAS operating system. Providing end-to-end data integrity, data reduction (inline data deduplication, compression, and compaction), and much more, QuTS hero uses additional system resources to ensure an optimal environment for protecting business data.
QTS
Suited for performance-demanding tasks, cross-teams file sync, and HDD-SSD hybrid storage applications
QuTS hero
Featuring highly reliable data protection and data reduction, and optimized for SSD-based applications

3-years

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

4,95*
  • 1-2 Days

Netherlands, Luxembourg

9,95
  • 2-3 Days

Germany, France

14,95
  • 3-5 Days

European Union

24,95
  • 3-5 Days

Rest of Europe

34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

For more information click here


Click here to contact us.

Ratings & Reviews

Be the first to review this product

Ordering

Click here to learn how to place an order.

You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.


Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.

 

The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.

Payments

We propose the following payment methods :

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No

Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.

You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.

Meer informatie

Send us an e-mail!

Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.

You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.

Send us an e-mail!

Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.

If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order. 
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.

Send us an e-mail!

Delivery & Pickup

You will find a detailed overview of our places of shipment and rates here.

You can follow the status of your order on the page of your account.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.

It's annoying, but do not worry. First check the following points:

- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?

- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.

Send us an e-mail!

Warranty & Repairs

You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.

If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.

Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.

Request a repair!

You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Send us an e-mail!

We repair Windows and Linux computers as well as Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.

Send us an e-mail!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.

Click here to consult our conditions of sale.

Click here to view our repair conditions.

Returns & Exchange

All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.

For more information, view our sales terms and conditions here.

Send us an e-mail!

Nee.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.

You can also request an RMA on the page of your account, in the order menu.

Meer informatie

Send us an e-mail!

Address & Customer Service

Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)

Contact form

Refurbished

The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.

In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated by a star classification.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.

Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)

Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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