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HP Presence Small Space Solution w/Microsoft Teams Rooms, 2.3 GHz, Intel® Core™ i5, i5-10500T, 8 GB, 256 GB, Windows 10 IoT Enterprise SSD Black
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More Information
| SKU | 641U2AW#UUG |
| Alternative SKUs |
|
| EAN | 0196548102327 |
| Alternative EANs |
|
| Brand | HP |
| Processor | Intel Core i5 |
| CPU Core Count | 6 |
| RAM | 8GB |
| Memory Type | DDR4 |
| Memory Speed | 2666 MHz |
| GPU Family | Intel |
| GPU Chipset | Intel UHD Graphics 630 |
| Storage | 256GB |
| Storage type | SSD |
| Connectivity | 3.5mm, Bluetooth, Displayport, Ethernet, HDMI, USB 3.0 Type A, USB 3.1 Type A, USB 3.1 Type C, Wi-Fi |
| Operating System | Windows 10 IoT Enterprise |
| Color | Black |
| Wifi Version | Wi-Fi 6 |
Processor
| Processor manufacturer | Intel |
| Processor family | Intel® Core™ i5 |
| Processor generation | 10th gen Intel® Core™ i5 |
| Processor model | i5-10500T |
| Processor cores | 6 |
| Processor threads | 12 |
| Processor boost frequency | 3.8 GHz |
| Processor frequency | 2.3 GHz |
| Processor cache | 12 MB |
| Processor cache type | L3 |
| Configurable TDP-down | 25 W |
| Configurable TDP-down frequency | 1.7 GHz |
Memory
| Internal memory | 8 GB |
| Internal memory type | DDR4-SDRAM |
| Memory layout (slots x size) | 2 x 4 GB |
| Memory slots | 2x SO-DIMM |
| Memory clock speed | 2666 MHz |
| Non-ECC |
Storage
| Total storage capacity | 256 GB |
| Storage media | SSD |
| Optical drive type | |
| Number of storage drives installed | 1 |
| Total SSDs capacity | 256 GB |
| Number of SSDs installed | 1 |
| SSD capacity | 256 GB |
| SSD interface | PCI Express, NVMe |
| NVMe | |
| SSD form factor | M.2 |
Graphics
| Discrete graphics card | |
| On-board graphics card | |
| Discrete graphics card model | Not available |
| On-board GPU manufacturer | Intel |
| On-board graphics card family | Intel® UHD Graphics |
| On-board graphics card model | Intel® UHD Graphics 630 |
Network
| Ethernet LAN | |
| LAN controller | Intel® I219-LM |
| Wi-Fi | |
| Top Wi-Fi standard | Wi-Fi 6 (802.11ax) |
| Wi-Fi standards | Wi-Fi 6 (802.11ax) |
| WLAN controller manufacturer | Intel |
| WLAN controller model | Intel Wi-Fi 6 AX201 |
| Antenna type | 2x2 |
| Bluetooth | |
| Bluetooth version | 5.1 |
Ports & interfaces
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 3 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity | 1 |
| USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity | 3 |
| USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity | 1 |
| HDMI ports quantity | 1 |
| HDMI version | 2.0a |
| DisplayPorts quantity | 2 |
| DisplayPort version | 1.4 |
| Ethernet LAN (RJ-45) ports | 1 |
| Headphone outputs | 1 |
Design
| Chassis type | Desktop |
| Product colour | Black |
Performance
| Market positioning | Premium |
| Motherboard chipset | Intel Q470 |
| Built-in speaker(s) | |
| Number of speakers | 2 |
| Password protection | |
| Password protection type | BIOS, Power on, User |
| Product type | PC |
Software
| Operating system installed | Windows 10 IoT Enterprise |
| Pre-installed software | Microsoft Teams Rooms; HP Privacy Settings; HP Desktop Support Utilities; HP TechPulse; HP Presence Smart Setup; HP Cloud Endpoint Manager; HP Presence App |
Processor special features
| Intel 64 | |
| Enhanced Intel SpeedStep Technology | |
| Embedded options available | |
| Intel Clear Video Technology | |
| Intel VT-x with Extended Page Tables (EPT) | |
| Idle States | |
| Intel Stable Image Platform Program (SIPP) | |
| Intel Trusted Execution Technology | |
| Execute Disable Bit | |
| Intel Software Guard Extensions (Intel SGX) | |
| CPU configuration (max) | 1 |
| Intel Virtualization Technology for Directed I/O (VT-d) | |
| Intel Virtualization Technology (VT-x) |
Brand-specific features
| HP Security tools | HP Wolf Security for Business includes: HP Sure Start Gen7, HP Secure Erase |
| HP Management tools | HP Client Catalog (download); HP Driver Packs (download); HP Image Assistant Gen 5 (download); HP Client Management Script Library (download); HP Manageability Integration Kit (download); HP Presence Manager; HP Presence Insights |
| HP GTIN (EAN/UPC) | 196548102167 |
| HP segment | Business |
Power
| Power supply | 65 W |
Operational conditions
| Operating temperature (T-T) | 10 - 35 °C |
| Operating relative humidity (H-H) | 10 - 90% |
Sustainability
| Sustainability compliance | |
| Sustainability certificates | ENERGY STAR |
| Sustainable technologies and materials | Molded paper pulp cushion inside box is 100% sustainably sourced and recyclable; Outside box and corrugated cushions are 100% sustainably sourced and recyclable; Ocean-bound plastic in speaker enclosure, I/O strip and bezel frame; Recycled Plastic cushions |
Weight & dimensions
| Width | 226.6 mm |
| Depth | 193.3 mm |
| Height | 65.2 mm |
| Weight | 1.42 kg |
| Package width | 566 mm |
| Package depth | 273 mm |
| Package height | 231 mm |
| Package weight | 7.72 kg |
Packaging content
| Cables included | AC, USB Type-C |
Display
| Display included | |
| Display diagonal | 20.3 cm (8") |
| Display resolution | 1280 x 800 pixels |
| Panel type | WLED |
| Native aspect ratio | 16:10 |
Other features
| Number of free internal memory expansion slots | 2 |
- Intel® Core™ i5-10500T (2.3 GHz base frequency, up to 3.8 GHz with Intel® Turbo Boost Technology, 12 MB L3 cache, 6 cores)
- Windows 10 IoT Enterprise SAC
- Intel® UHD Graphics 630
- 8 GB memory; 256 GB SSD storage
HP Presence Small Space Solution w/Microsoft Teams Rooms.
Processor frequency: 2.3 GHz, Processor family: Intel® Core™ i5, Processor model: i5-10500T.
Internal memory: 8 GB, Internal memory type: DDR4-SDRAM, Memory clock speed: 2666 MHz.
Total storage capacity: 256 GB, Storage media: SSD.
On-board graphics card model: Intel® UHD Graphics 630.
Operating system installed: Windows 10 IoT Enterprise.
Power supply: 65 W.
Chassis type: Desktop.
Product type: PC.
Weight: 1.42 kg.
Product colour: Black
Processor frequency: 2.3 GHz, Processor family: Intel® Core™ i5, Processor model: i5-10500T.
Internal memory: 8 GB, Internal memory type: DDR4-SDRAM, Memory clock speed: 2666 MHz.
Total storage capacity: 256 GB, Storage media: SSD.
On-board graphics card model: Intel® UHD Graphics 630.
Operating system installed: Windows 10 IoT Enterprise.
Power supply: 65 W.
Chassis type: Desktop.
Product type: PC.
Weight: 1.42 kg.
Product colour: Black
Empower small spaces
Remove barriers to conferencing and connect your workforce with the HP Presence Control with Audio, HP Presence Mini Conferencing PC, and HP Smart Set Up for huddle and small rooms.
Bring people together
Enjoy room-filling Audio by Bang & Olufsen, calibrated to your surroundings during setup. The HP Presence Control with Audio with dedicated audio processing blends into your space with an ergonomic design that compliments any room.
Quickly report issues
Report a room issue in two seconds. Remove the friction of reporting room issues like missing chairs, dry markers, trash, temperature issues, and more to IT, facilities, or the café admin with HP Presence Room Assistant.[9]
Wake your system on entry
Your HP Presence conferencing system utilizes HP Meeting Ready detection when you enter the room to wake your system so you can quickly start your meeting.
Stand up and be heard
HP Dynamic Voice Leveling automatically enhances microphone gain to optimize voice clarity within 3-meters of the microphone. HP AI Noise Reduction uses noise-filtering technology to enhance audio and video conferencing experience even while wearing a mask.
HP Rapid Echo Cancellation
Remove echo for participants not in the room with HP Presence microphones equipped with HP Rapid Echo Cancellation.
Disconnect Monitoring
Know when a device is physically disconnected from your HP Presence system with Disconnect Monitoring that provides a notice through the user interface.
Protected by HP Wolf Security
HP Wolf Security for Business protects the BIOS with a hardware-enforced, always-on, resilient defense. [19]
HP Auto EQ Calibration
HP Smart Setup automatically optimizes the audio to the room size and location of HP Presence devices with HP Auto EQ Calibration. [20]
Guest Mode
Use the multi-purpose cable included with your HP Presence solution to host any UC meeting directly from the convenience of your laptop. [21]
Clean your device
In two taps you can launch HP Clean Screen that allows you to safely wipe your HP Presence Control or HP Presence Control Plus without disruption or interference. Then, a clean device notice is sent to the HP Presence Insights dashboard. [6,22]
The Presence Mini Conferencing PC
With custom multi-UC capability and high-resolution share with no degrade in performance, the HP Presence Mini Conferencing PC is designed specifically to power intelligent conferencing experiences with color-coded in/out ports to simplify setup. [23]
Hear it all
With Audio by Bang & Olufsen, powerful speakers, and a low-profile sleek design, the HP Presence Control with Audio elevates the conferencing space and puts the controls at your fingertips. [24]
Quickly report issues
Report a room issue in two seconds with the HP Presence Room Assistant. Now frequent issues like missing chairs, dry markers, trash, temperature issues, and more can be easily reported to IT, facilities, or the café admin. [9]
Real-time analytics
Know when something is wrong in the room via proactive monitoring and alerting of device health issues and updates with HP Presence Manager. HP Presence devices report their health status directly to the collaboration portal so you can resolve issues quickly. [5]
Actionable insights
Get better visibility into the user experience and utilization of your conferencing spaces with optional HP Presence Insights that includes HP Room Assistant, deeper insights into meeting experiences and quality via a single pane of glass dashboard. [6]
Be in the room from any room
Adaptive AI-enhanced audio and engaging controls make virtual meetings more personal. HP Presence Small Space Solution with Microsoft Teams Rooms[3] interacts intuitively with users providing an intelligent meeting experience and delivers useful real-time analytics back to IT.[5,6,8]
3 year (3/3/3) limited warranty includes 3 years of parts, labor and on-site repair. Terms and conditions vary by country. Certain restrictions and exclusions apply.
<sup>[3]</sup> Microsoft Teams Rooms software preinstalled. Subscription to Microsoft Teams Rooms required and sold separately.<br><sup>[5]</sup> HP Presence Manager requires HP Presence Meeting Space Solutions and uses HP Cloud Endpoint Manager and HP TechPulse, a telemetry and analytics platform that provides critical data around devices and applications. HP Cloud Endpoint Manager and HP TechPulse follow stringent GDPR privacy regulations. HP TechPulse is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos .<br><sup>[6]</sup> HP Presence Insights is included through December 31, 2022 with the purchase of HP Presence Meeting Space solutions. Functionality will then revert to HP Presence Manager. Purchase of 1–5-year license is required thereafter. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos. HP Presence Manager and HP Presence Insights use HP Cloud Endpoint Manager and HP TechPulse, a telemetry and analytics platform that provides critical data around devices and applications HP Cloud Endpoint Manager and HP TechPulse follow stringent GDPR privacy regulations. HP TechPulse is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Terms of Service www.hp.com/hp-presence-insights-tos .<br><sup>[8]</sup> Video not included with HP Presence Small Space Solution.<br><sup>[9]</sup> HP Presence Room Assistant is included with HP Presence Insights. HP Presence Insights is included through December 31, 2022 and functionality will then revert to HP Presence Manager. Purchase of 1–5-year license is required thereafter. HP Presence Manager and HP Presence Insights uses HP Cloud Endpoint Manager and HP TechPulse, a telemetry and analytics platform that provides critical data around devices and applications. HP Cloud Endpoint Manager and HP TechPulse follow stringent GDPR privacy regulations. HP TechPulse is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos.<br><br><sup>[19]</sup> HP Wolf Security for Business on HP Presence Room Solutions includes HP Sure Start and HP Secure Erase.<br><sup>[20]</sup> HP Auto EQ Calibration only available with the purchase of HP Presence Meeting Room solutions.<br><sup>[21]</sup> Multi-purpose cable has HDMI, USB Type-C® and USB-A connections.<br><sup>[22]</sup> HP Clean Screen disables the touch on the device for 10 seconds allowing you to clean the screen.<br><sup>[23]</sup> HP Presence Mini Conferencing PC included in select bundles or sold separately.<br><sup>[24]</sup> HP Presence Control with Audio included in select bundles or sold separately.<br><br>Technical specification disclaimers<br>Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.<br>For full Intel®️ vPro® functionality, Windows 10 Pro 64 bit, a vPro supported processor, vPro enabled chipset, vPro enabled wired LAN and/or WLAN card and TPM 2.0 are required. Some functionality requires additional 3rd party software in order to run. See http://intel.com/vpro.<br>Due to the non-industry standard nature of some third-party memory modules, we recommend HP branded memory to ensure compatibility. If you mix memory speeds, the system will perform at the lower memory speed.<br>Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance.<br>Intel® Turbo Boost performance varies depending on hardware, software and overall system configuration. See http://www.intel.com/technology/turboboost/ for more information.<br>All memory slots are customer accessible/upgradeable.<br>For storage drives, GB = 1 billion bytes. TB = 1 trillion bytes. Actual formatted capacity is less. Up to 30 GB (for Windows) of disk is reserved for system recovery software.<br>Wireless access point and Internet service required and sold separately. Availability of public wireless access points limited. Wi-Fi 6 (802.11ax) is backwards compatible with prior 802.11 specs.<br>Guest mode will not be available using the front USB-C® port or using the rear DisplayPort™ port on the HP Mini.<br>HP Manageability Integration Kit can be downloaded from http://www.hp.com/go/clientmanagement.<br>HP Presence Manager requires HP Presence Meeting Space Solutions and uses HP Cloud Endpoint Manager and HP TechPulse, a telemetry and analytics platform that provides critical data around devices and applications. HP Cloud Endpoint Manager and HP TechPulse follow stringent GDPR privacy regulations. HP TechPulse is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos.<br>HP Presence Insights is included through December 31, 2022 with the purchase of HP Presence Meeting Space solutions. Functionality will then revert to HP Presence Manager. Purchase of 1–5-year license is required thereafter. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos. HP Presence Manager and HP Presence Insights use HP Cloud Endpoint Manager and HP TechPulse, a telemetry and analytics platform that provides critical data around devices and applications HP Cloud Endpoint Manager and HP TechPulse follow stringent GDPR privacy regulations. HP TechPulse is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. HP Presence Manager and HP Presence Insights are licensed by the terms of the HP Presence Terms of Service www.hp.com/hp-presence-insights-tos.<br>Microsoft Teams Rooms Basic software is preinstalled, license activation required and includes core meeting experiences for up to 25 devices. A Pro license is sold separately and includes all Basic features plus the enhanced in-room meeting experiences, security and the Microsoft Teams Rooms Managed Services platform. Terms and conditions are subject to change. For more information, please visit Aka.ms/TeamsRoomsLicensing .<br>HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas. com/requirements.<br>HP Cloud Endpoint Manager is licensed by the terms of the HP Presence Insights Terms of Service www.hp.com/hp-presence-insights-tos.<br>HP Secure Erase for the methods outlined in the National Institute of Standards and Technology Special Publication 800-88 "Clear" sanitation method.<br>HP Sure Start Gen7 is available on select HP PCs.<br>Molded pulp cushions are made from 100% recycled wood fiber and organic materials.<br>100% outer box packaging and corrugated cushions made from sustainably sourced certified and recycled fibers.<br>Percentage of ocean-bound plastic contained in each component varies by product.<br>Plastic cushions are made from >90% recycled plastic.<br>HP Presence Exchange is a separately purchased service.
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
For more information click here
Write Your Own Review
Order
Click here to see how to place an order.
You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.
Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.
The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.
Payments
We offer the following payment options:
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No
Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.
You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.
Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.
Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.
Email us!
Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.
If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order.
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.
Email us!
Delivery & Pickup
You can find a detailed overview of our shipping locations and rates here.
You can track the status of your order on your account page.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.
That's annoying, but don't worry. First, check the following points:
- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?
- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.
Email us!
Warranty & Repairs
You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.
If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.
Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.
Request a repair!
You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Email us!
We repair Windows, Linux, and Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.
Email us!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.
Click here to consult our sales terms and conditions.
Click here to consult our repair conditions.
Returns & Exchanges
No.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.
You can also request an RMA on your account page under the orders menu.
Address & Customer Service
Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)
Contact Form
The store is open on:
Monday to Saturday
from 10:00 to 18:00
Closed on holidays
Security & Privacy
Refurbished
Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.
In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated with a star rating.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.
B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)
A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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