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Noctua, Air cooler, 14 cm, 1250 RPM, 1500 RPM, 155.6 m³/h Computer Cooling Systems NH-D15 G2 LBC

In stock

Central Stock: 2


Delivery within 5-7 days

€209.00

Attachments

User manual

More Information

SKU NH-D15 G2 LBC
EAN 9010018000429
Alternative EANs
  • 0841501100420
Brand NOCTUA
Fan Size 140 mm
Amount of fans 2
Cooling Type Lucht
Cooler Height 168 mm
Supported Sockets LGA 1851, LGA 1156, LGA 1151, LGA 1150, LGA 1155, LGA 1200, AM4, AM5


Performance

Suitable location Processor
Type Air cooler
Fan diameter 14 cm
Supported processor sockets LGA 1150 (Socket H3), LGA 1151 (Socket H4), LGA 1155 (Socket H2), LGA 1156 (Socket H), LGA 1200 (Socket H5), LGA 1851, Socket AM4, Socket AM5
Rotational speed (min) 1250 RPM
Rotational speed (max) 1500 RPM
Noise level (low speed) 19.7 dB
Noise level (high speed) 24.8 dB
Airflow 155.6 m³/h
Pulse-width modulation (PWM) support
Bearing type Self-Stabilising Oil-pressure Bearing (SSO)


Design

Material Aluminium, Cooper
Number of fans 2 fan(s)
Fan connector 4-pin


Power

Voltage 12 V


Weight & dimensions

Width 150 mm
Depth 152 mm
Height 168 mm
Weight 1.52 kg


Technical details

Warranty period 6 year(s)


Other features

Mean time to failure (MTTF) 150000 h
  • Processor Air cooler 14 cm 1500 RPM
  • Supported processor sockets: LGA 1150 (Socket H3), LGA 1151 (Socket H4), LGA 1155 (Socket H2), LGA 1156 (Socket H), LGA 1200 (Socket H5), LGA 1851, Socket AM4, Socket AM5
  • 24.8 dB Self-Stabilising Oil-pressure Bearing (SSO)
  • Pulse-width modulation (PWM) support


Noctua NH-D15 G2 LBC.

Type: Air cooler, Fan diameter: 14 cm, Rotational speed (min): 1250 RPM, Rotational speed (max): 1500 RPM, Airflow: 155.6 m³/h, Bearing type: Self-Stabilising Oil-pressure Bearing (SSO).

Voltage: 12 V.

Width: 150 mm, Depth: 152 mm, Height: 168 mm


The NH-D15 G2 is the further improved second generation of Noctua’s iconic NH-D15. With its state-of-the-art, speed-offset NF-A14x25r G2 PWM fans, eight heatpipes and asymmetrical fin-stacks that have been carefully fine-tuned to work in tandem with the new fans, it achieves even better quiet cooling performance than its award-winning predecessor. As such, the G2 version is a true flagship model that continues the legacy of the original NH-D15 by pushing the boundaries of air cooling and rivalling the efficiency of many all-in-one (AIO) water cooling solutions. Optimised for relatively flat CPUs, the specialised Low Base Convexity (LBC) version provides excellent contact quality on AMD’s AM5 processors, even if the included offset mounting option isn’t used. In addition to its further improved performance, the NH-D15 G2 also offers enhanced compatibility thanks to an offset construction that allows it to clear the top PCIe x16 slot on most current motherboards. Last but not least, the G2 version has been upgraded to the Torx®-based SecuFirm2+™ multi-socket mounting system with included NM-SD1 screwdriver as well as to Noctua’s superior NT-H2 thermal compound. In short, the NH-D15 G2 has been further refined in virtually all respects from the heatsink and the fans all the way down to the mounting, thermal paste and accessory package. Topped off with Noctua’s trusted 6-year manufacturer’s warranty, it’s the new number one choice for customers who demand the best of the best in air cooling.

Next-generation performance
For an entire decade, the original NH-D15 was widely regarded as the best air cooler on the market. The G2 version continues this legacy by further improving the renowned quiet cooling performance of its iconic predecessor. Especially in challenging conditions with higher heat-loads, the NH-D15 G2 can achieve up to several degrees lower temperatures and thereby offer a thermal headroom that enables higher turbo clock speeds.

Optimised, asymmetrical fin-stacks
The NH-D15 G2 has been painstakingly optimised to best utilise the superior airflow and pressure performance of the novel NF-A14x25r G2 PWM fans. Thanks to the fans’ improved P/Q performance, the fin-spacing could be reduced from 1.9mm to 1.6mm, which made it possible to integrate 23 extra fins and increase total fin surface area by 20%. At the same time, the width of the front fin-stack has been cut by 5mm so that the loading is more balanced between the two fans.

More performance, smaller size
Thanks to the higher fin density made possible by the new NF-A14x25r G2 fans as well as the asymmetrical fin-stacks and a slightly smaller gap between the stacks, the G2 version combines improved performance with a slightly smaller size compared to the original NH-D15 (9mm less heatsink depth, same heatsink width, same total height including fans).

8 heatpipes for superior performance at higher heat-loads
The NH-D15 G2 utilises eight instead of six heatpipes compared to the original NH-D15. The increased thermal capacity of the extra heatpipes is especially helpful at extreme heat-loads such as 250W and beyond, where the performance boost over the original NH-D15 is the biggest.

Three variants for platform-specific optimisation
Optimal contact quality between the heatsink and the CPU is vital for achieving the best possible cooling performance. Since current CPU platforms differ significantly in terms of contact surface flatness and hotspot location, the NH-D15 G2 is available in a regular all-round version with medium base convexity as well as specialised LBC (Low Base Convexity) and HBC (High Base Convexity) variants in order to ensure the best possible contact in different scenarios.

Specialised LBC (Low Base Convexity) version
The Low Base Convexity (LBC) version achieves optimal contact quality on relatively flat CPUs. As such, it is ideal for AM5 even if the offset mounting isn't used or if users seek to combine the lowest possible CCD temperatures with the lowest possible IOD temperatures. The LBC version is also recommended for AM4, LGA2066 and LGA2011 (-3) (free-of-charge NM-i20xx mounting kit required), direct die applications as well as CPUs that have been lapped flat or outfitted with flat custom heat-spreaders. For further details, see this FAQ.

NM-ISW1 shim washers for reducing CPU deformation on LGA1700
Adding 1mm shim washers underneath the LGA1700 socket’s ILM (Independent Loading Mechanism) will lower the pressure that the ILM exerts onto the CPU and thereby reduce the deformation that occurs due to this pressure. With the CPU being deformed less, the contact between CPU and low or medium convexity heatsinks will improve, which can yield typical temperature improvements of around 2-3°C. CPUs that have been used with full ILM pressure for longer periods of time may also see slight improvements with high base convexity coolers. For further information, please see this article.

Offset design for better PCIe clearance
Like the NH-D15S, the NH-D15 G2 is offset towards the upper edge of the motherboard (when installed in standard orientation blowing towards the I/O panel) in order to increase clearance towards the PCIe slots. This enables it to clear the top PCIe x16 slot on most current motherboards (see motherboard compatibility list).

High RAM compatibility in single fan mode
Thanks to its recessed lower fins, the NH-D15 G2 provides at least 59mm clearance for tall memory heatsinks in single fan mode, making it compatible with most high-end RAM modules on the market. In dual fan mode, the NH-D15 G2 should be used with standard height RAM (up to 32mm, please refer to RAM compatibility list)

Two NF-A14x25r G2 fans
Noctua’s next-generation NF-A14x25r G2 fans set a new benchmark for performance-to-noise efficiency in round-frame 140mm fans. Their superb acoustics as well as their superior airflow and pressure characteristics are one of the cornerstones that enable the NH-D15 G2 to push beyond its legendary predecessor.

Speed-offset for optimal acoustics
When two fans operate in a push-pull configuration running at the exact same speed, their acoustic interaction can lead to undesirable harmonics phenomena such as intermittent vibrations or periodic humming. Therefore, the two NF-A14x25r G2 PWM fans used on the NH-D15 G2 are slightly offset in speed (+/- ~25rpm) in order to ensure optimal acoustics.

PWM control with wide speed range
The NF-A14x25r G2 PWM fans can be PWM-controlled from their maximum speed of 1500rpm all the way down to 300rpm. This makes it possible to adjust them for maximum performance or near-silent operation using either automatic, temperature-based motherboard speed control or manual controllers such as the NA-FC1.

Fans stop at 0% PWM
When the fans are set to 0% PWM duty cycle by the motherboard or PWM fan controller, they will stop. This makes the NH-D15 G2 ideal for creating setups with semi-passive cooling that automatically turn the fans off and thus run completely silent at idle if thermals allow.

Low-Noise Adaptors
The NH-D15 G2 is supplied with two Low-Noise Adaptors (L.N.A.) that reduce the maximum fan speed from 1500 to 1300rpm. The L.N.A.s can be used either to run the fans at a fixed speed of 1300rpm or to cap the maximum speed when using automatic PWM control.

Excellent component cooling
Extending below the fin-stacks, the large NF-A14x25r G2 fans not only contribute to the NH-D15 G2’s superb CPU cooling capabilities, but also provide massive airflow over surrounding motherboard heatsinks and components such as VRMs, thus ensuring excellent component cooling performance.

SecuFirm2+â„¢ Torx-based multi-socket mounting system
Noctua’s SecuFirm2™ mounting systems have become synonymous with quality, safety and easy installation. Torx-based, the professional SecuFirm2+™ version with its included screwdriver provides even better handling and durability. Socket support includes Intel LGA1851, LGA1700, LGA1200 and LGA115x (LGA1150, LGA1151, LGA1155, LGA1156), as well as AMD AM5 and AM4.

Offset mounting option for AMD AM5
The NH-D15 G2 includes Noctua’s offset mounting bars for AM5 that make it possible to install the cooler shifted towards the south side of the socket by 7mm, thereby achieving better contact quality right above the CCD(s). This can help the LBC version to edge out another few tenths of a degree, enables the regular version to perform on par with the LBC version and puts the HBC version within close range. For detailed data, see this article.

Compatibility with past and future sockets
Thanks to Noctua’s SecuFirm™ ecosystem, the NH-D15 G2 can be made compatible with the older LGA1366 and LGA775 sockets using the optional NM-I3 mounting kit, which is provided free of charge. If technically possible, Noctua will also provide upgrade kits for future sockets, which makes the NH-D15 G2 a safe long-term investment.

NT-H2 next-gen thermal compound
For customers who want the best of the best in air cooling, every degree counts. This is why the NH-D15 G2 includes a tube of Noctua’s next-generation NT-H2 thermal compound that provides even better performance than the award-winning NT-H1, allowing to achieve the best possible cooling results.

Thermal paste guard for AMD AM5
When the mounting pressure of the cooling solution is applied, excess thermal paste will be squeezed outwards. With AM5 CPUs, this excess paste tends to accumulate in the cut-outs at the sides of the heatspreader and may become difficult to remove. Simple and risk-free to apply, the NA-TPG1 prevents this undesired phenomenon.

Soldered interface between heatpipes and fins
With many heatsinks, the fins are press-fitted to the heatpipes. Due to the different thermal expansion coefficients of copper and aluminium, this fit can loosen over years of thermal cycling, which may lead to reduced performance. By contrast, the NH-D15 G2’s fins are soldered to the heatpipes in order to guarantee a superior thermal interface that doesn’t deteriorate even after many years of usage.

6-year manufacturer’s warranty
Noctua products are renowned for their impeccable quality and outstanding longevity. True to this legacy, the NH-D15 G2 heatsink is built to last, and like all Noctua fans, the supplied NF-A14x25r G2 units feature an MTTF rating of more than 150,000 hours. The entire package comes with a full 6-year manufacturer’s warranty.

Notes and warnings
Taking platform-specific optimisation to a new level, the NH-D15 G2 is available in a regular, standard version and two specialised variants:
- The regular NH-D15 G2 is our standard recommendation. It uses the same medium base convexity as most other Noctua heatsinks, which makes it a perfect all-rounder that provides optimal results on AM5 with the included offset mounting and on LGA1700 CPUs when utilising the included NM-ISW1 shim washers (or so-called contact frames) to reduce CPU deformation from ILM pressure.
- The HBC (High Base Convexity) variant is specifically optimised for LGA1700 processors that are used with full ILM pressure or have become permanently deformed in long-term use, providing excellent contact quality despite the CPU’s concave shape.
- The LBC (Low Base Convexity) variant is specifically optimised for relatively flat CPUs. As such, it offers excellent contact quality on AMD AM5 even without the offset mounting as well as on other comparably flat CPUs (e.g. AM4, LGA2066, LGA2011, lapped or custom flat heatspreaders, etc.).
For further information on the three versions and heatsink contact quality, please see this FAQ and our technical backgrounds article with detailed performance data:
- FAQ: Which version of the NH-D15 G2 should I buy (LBC, regular or HBC)?
- Base convexity and contact quality: Technical backgrounds
For further information on performance characteristics as well as the fan speed offset of the NH-D15 G2, please refer to these articles:
- NH-D15 G2 vs. NH-D15 performance data
- Fan speed offset: Beat frequency theory and how to further optimise acoustics

Delivery

Welcome to the shipping information page.

Here u will find useful information about our shipping conditions

U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.

Stock

You can find the status of local and central stock on our product pages.

Local stock means stock that is physically present in our store.

Central stock means stock available from our suppliers.

For delivery times, this means that products from local stock can usually be delivered a little earlier.

Prices

Belgium

€ 4,95*
  • 1-2 Days

Netherlands, Luxembourg

€ 9,95
  • 2-3 Days

Germany, France

€ 14,95
  • 3-5 Days

European Union

€ 24,95
  • 3-5 Days

Rest of Europe

€ 34,95
  • 5-10 Days

Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium

*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.

Deliveries outside of Europe

Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.

Retours

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

For more information click here


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Order

Click here to see how to place an order.

You can always view your orders on your account page. Here you can also cancel them.
If you ordered without an account, you can best send us an email so that we can cancel it for you.


Once an order is placed, it can no longer be changed. If you want to place another order, first cancel your old order.

 

The quantities you see on a product are the stock from our suppliers.
If local stock is mentioned, it means we have it available in the store.
If a product is marked as out of stock, it means it is currently unavailable from both our suppliers and in our store.

Payments

We offer the following payment options:

Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Bank transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Installment plan: No

Has your payment via Bancontact failed? First check whether the money has been debited or not. Is this not the case? Then you can immediately place an order again.
Has the money been debited from your bank account but you have not received a confirmation email after an hour? Then send us an email and include your transaction number. This is always stated in the debit details. We will assist you as soon as possible.

You have placed an order and want to pay with a credit card, but you receive the message that your credit card has been declined. That is unfortunate. Rest assured, we do not charge money from a declined credit card and you will receive a notification that the order cannot be processed. You can simply place your order again with another payment method such as Bancontact.

More information

Email us!

Did you pay via iDEAL? Then we will transfer the payment back to your account. If you paid with your credit card and returned your entire order, we will refund the amount to your credit card. Did you only return part of your order? Then we will transfer the money to your specified account number. When your account number is not known, we kindly ask you to provide it to us. Have you been to our store and paid there? Then we ask for your account number so we can refund the amount. Refunds are made within 3 to 5 business days.

Have you not received a refund after 3 to 5 business days? The time it takes for your refund to appear back in your account varies from bank to bank. If you have not received a refund after 7 business days, it is best to contact our customer service.

Email us!

Your VAT number is checked with VIES (VAT Information Exchange System), and if it is valid and you qualify for VAT-free purchases, this is done automatically for you.

If this does not work, you can always contact our customer service as a professional customer with a valid VAT number to place your order. 
Be as complete as possible in the description of your order, preferably with URL links from our webshop, so that we can assist you as quickly as possible. An invoice is always created.

Email us!

Delivery & Pickup

You can find a detailed overview of our shipping locations and rates here.

You can track the status of your order on your account page.

Click on 'My orders', then select the correct order.

Then click on 'Order Shipments', next to 'Invoices'

Now you have an overview of all shipments of the order.

Each shipment has its own tracking link, you can find this just under the shipment number.

Of course, you can pick up your order at our store in Mechelen! Indicate this during your order, and we will notify you when your product is ready for pickup.

That's annoying, but don't worry. First, check the following points:

- Check the 'Track & Trace code', it may provide more insight into the delay of your package.
- Check the delivery address, was it entered correctly during the order?

- Check your mailbox, it may contain a message that you were not at home during the delivery. It is possible that the mailman or courier will offer your package again or has delivered it to the neighbors.
- If none of these provide clarity, please contact us.

Email us!

Warranty & Repairs

You can bring in your repair at any time without an appointment at our store!
When you bring your device to us, an inspection and quote are carried out within 2 working days*.

If you cannot come to us, you will have to send your device. This is best done in consultation with us after you send us an email describing the problem. You should assume that you will have to miss your device for 10 workdays*.
NOTE! We only accept repairs by shipment from Belgium. If you send your repair from abroad, your shipment will be refused and immediately returned.

Describe the nature of the problem with your device and add photos if relevant. We will respond to you within 24 hours during our opening hours.

Request a repair!

You can always inquire about the status of your repair by sending an email. We will respond as soon as possible.

 

U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.

Email us!

We repair Windows, Linux, and Apple computers.

We also replace glass back covers for iPhones!

Klik hier voor meer informatie.

We do not offer replacement devices while your device is being repaired. We do offer rental services, prices and terms are determined according to the needs and specific wishes of the customer. Send a request for more information.

Email us!

We offer the following warranty periods and conditions:

New product: 2 year
Refurbished product: 1 or 2 year   Meer informatie
Repairs: 6 months

We never provide a warranty for software issues. Warranty is only provided for manufacturing defects, not user errors.

Click here to consult our sales terms and conditions.

Click here to consult our repair conditions.

Returns & Exchanges

For all your purchases (excluding software), a 14-day cooling-off period applies; you can return your product in the original packaging to our store or send it back during this period.

For more information, view our sales terms and conditions here.

Email us!

No.

 

Due to the nature of the products we offer, testing is equivalent to putting the device into service.

 

For more information, view our sales terms and conditions here.

Not satisfied with your products? Delivered defective?
We are sorry to hear that; we will ensure this is rectified as soon as possible.
You can immediately return your product in the original packaging to our store or send it back. We will then send you the same product as a replacement as soon as possible.
Be sure to mention your order number, describe the nature of the problem with your product, and add photos if relevant.

You can also request an RMA on your account page under the orders menu.

More information

Email us!

Address & Customer Service

Our store is located at Battelsesteenweg 275, 2800 Mechelen in Belgium. (directly opposite Carrefour)

Contact Form

The store is open on:

Monday to Saturday

from 10:00 to 18:00

Closed on holidays

Refurbished

Refurbished devices are thoroughly checked, cleaned, repaired, and updated. These are then offered for sale at a high discount. This is not only good for your budget but also for the environment, as there is less need for new electronic materials and older materials are reused.

In addition to big discounts, we also offer a 1-year warranty on all refurbished materials purchased from us!

 

Click here for more information.

Our refurbished products all have a rating, indicated with a star rating.

3 Stars: C grade
4 Stars: B grade
5 Stars: A grade

C grade means the device functions perfectly but has very visible cosmetic damage. These are usually offered at a larger discount.

B grade means the device functions perfectly but has a few minor cosmetic flaws. (small scratches, dents in the casing, etc.)

A grade means the device has been used, but it is not (or barely) noticeable. It's just like buying a new one, but cheaper!

 

Click here for more information.

Terms and Conditions

1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).


1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.

2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.


2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.


2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.


2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.


2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.


2.6 The agreement is established at the time Axitech has accepted the order.

3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.

 

3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.


3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.


3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.


3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.

4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.


4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.


4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.


4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.

 

4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.

5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.


5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.


5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.


5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.


5.5 Prepayment is only possible by bank or giro transfer.


5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.

6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.


6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).

7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.


7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.


7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.


7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.


7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.


7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.

8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.

 

8.2 Het retourrecht is niet geldig voor volgende producten:

  • Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
  • Personalized items (for example, an engraved product)
  • Products with limited expiration dates
  • Perform a service (e.g., remote assistance, installation, data transfer, etc.)
  • Individual products that are part of a bundle

 


8.3 The right of return is only valid in the following situations:

  • The product is in its original condition and undamaged.
  • The product was not put into use.
  • The product must be returned in its original packaging.
  • If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)

 

8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.

 

8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.


8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.

 

8.7 The buyer is responsible for the return of the goods, including shipping costs.

 

8.8 If abuse of the right of return is suspected, future orders will be refused.

 

8.9 For more information on Belgian return laws click here.

9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.


9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.


9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.


9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.


9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.


9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.


9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.


9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.


9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.

10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.


10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.

11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.


11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.


11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.

12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.


12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)


12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.

 

12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.

13.1 Disputes will be resolved by mutual agreement whenever possible.


13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.

14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.


14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.


14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.


14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

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