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| SKU | ASK3Z-16GB |
| EAN | 0708326914383 |
| Brand | APRICORN |
| Storage | 16GB |
| Connectivity | USB 3.2 Gen 1 (3.1 Gen 1) Type A |
| Color | Black |
| IP Rating | IP56 |
Performance
| Capacity | 16 GB |
| Device interface | USB Type-A |
| USB version | 3.2 Gen 1 (3.1 Gen 1) |
| Read speed | 190 MB/s |
| Write speed | 80 MB/s |
| Windows operating systems supported | |
| Mac compatibility | |
| Mac operating systems supported | |
| Linux operating systems supported | |
| Mobile operating systems supported | Android, Symbian |
Design
| Form factor | Cap |
| Product colour | Black |
| Housing material | Aluminium |
| Protection features | Dust resistant, Water resistant |
| International Protection (IP) code | IP56 |
| Certification | FCC, CE, VCCI, WEE, C-TICK |
Security
| Fingerprint reader | |
| PIN-secured access | |
| Security algorithms | 256-bit AES, FIPS 140-2 |
Power
| Rechargeable battery |
Weight & dimensions
| Width | 18.4 mm |
| Depth | 81 mm |
| Height | 9.5 mm |
| Weight | 22 g |
Packaging content
| Quantity per pack | 1 pc(s) |
| Manual | |
| Warranty card |
- 16 GB USB Type-A 3.2 Gen 1 (3.1 Gen 1)
- Read speed: 190 MB/s Write speed: 80 MB/s
- Form factor: Cap
- Black
- Aluminium
- Fingerprint reader
- 1 pc(s)
Apricorn Aegis Secure Key 3z.
Capacity: 16 GB, Device interface: USB Type-A, USB version: 3.2 Gen 1 (3.1 Gen 1), Read speed: 190 MB/s, Write speed: 80 MB/s.
Form factor: Cap.
Fingerprint reader.
Weight: 22 g.
Product colour: Black
Capacity: 16 GB, Device interface: USB Type-A, USB version: 3.2 Gen 1 (3.1 Gen 1), Read speed: 190 MB/s, Write speed: 80 MB/s.
Form factor: Cap.
Fingerprint reader.
Weight: 22 g.
Product colour: Black
Aegis Secure Key 3z Merges Advanced Data Protection, Affordability, and Mass Configurability
Easy to use USB 3.0 flash drive with on-the-fly 256-bit AES hardware encryption, onboard secure PIN access and FIPS 140-2 Level 3 validation.
With software-free operation, cross-platform compatibility, USB 3.0 speed, Aegis Configurator compatibility, and our most advanced security feature set, Apricorn’s Aegis Secure Key 3z takes advanced data security to a new level of efficiency and affordability.
FIPS 140-2 Level 3
to meet the U.S. government standards for information technology and computer security. NIST FIPS 140 is the cryptography standard program required by the US federal government for protection of sensitive data.
The Aegis Secure Key’s FIPS 140-2 validation covers 11 areas of its cryptographic security system, including physical security, cryptographic key management and design integrity. Available in four levels, the Aegis Secure Key’s FIPS 140-2 Level 3 validation encompasses both the Aegis Secure Key’s physical tamper-resistant features as well as its identity-based authentication.
Utilizes Military Grade 256-bit AES XTS Hardware Encryption
All data on the Aegis Secure Key is encrypted on the fly with the built-in 256-bit AES XTS hardware encryption.
Onboard Alphanumeric Keypad – Prevents Hardware and Software Key Logging
Using a rechargeable battery, the Aegis Secure Key enables the user to unlock the drive with a 7-16 digit PIN BEFORE connecting to the USB port on your computer, tablet or mobile device. The embedded keypad prevents hardware and software key logging attempts to capture your password entered via the host system.
Software-Free Design – With no admin rights to contend with, the Aegis Secure Key is a breeze to implement
Aegis Configurator Compatible
Create custom profiles and simultaneously mass configure multiple Secure Keys in a matter of seconds with Apricorn’s new Aegis Configurator / Powered Hub bundle.
Independent User and Admin PINs
The Aegis Secure Key can be configured with independent User and Admin PINs, making it ideal for corporate and government deployment. If the User forgets their PIN, the drive can be unlocked using the Admin PIN which can then clear the forgotten User PIN and allow for the User to set a new PIN.
User Forced Enrollment
Once a device is configured by the Admin, it can then be deployed in a state of USER FORCED ENROLLMENT in which the User must first establish his or her own User PIN before the drive can be accessed or used.
Data Recovery PINs
In the event that a User PIN is forgotten, up to 4 one-time use recovery PINs can be programmed to permit access to the drives data by creating a new state of User Forced Enrollment.
Drive Reset Feature
The Aegis Secure Key also includes a drive reset feature which clears both User and Admin PINs, destroys the data, creates a new randomly generated encryption key and allows the drive to be reused. The Aegis Secure Key is capable of generating an infinite number of randomly generated encryption keys, allowing the user to reset the drive as often as required.
Dust and Water Resistant Durable Aluminum Housing - IP57 Certification
Protecting data goes well beyond encryption. Tough enough to go anywhere, the Aegis Secure Key 3z's resilient design makes it perfect for travel and field applications. With its rugged, extruded aluminum crush-resistant casing, the Aegis Secure Key 3z is tamper evident and well-protected against physical damage.
Sealed from Physical Attacks by Tough Epoxy Coating
The internal drive components are completely protected by a super tough epoxy compound, making it virtually impossible to remove without causing permanent damage to the electronics. This barrier prevents a potential hacker from accessing the encryption circuitry and launching a variety of potential attacks.
Brute Force Self Destruct Feature
As the Aegis Secure Key is unlocked using its own keypad and not via a keyboard, it is not vulnerable to software/hardware based key-loggers or brute force attacks. In addition the Aegis Secure Key further protects your data with a programmable “Brute Force Hack Defense Mechanism” which deletes the encryption key and destroys all stored data if the incorrect PIN is entered up to a total of 20 consecutive times.
Unattended Auto Lock feature
The Aegis Secure Key automatically locks once you unplug the drive from your computer's USB port or power to the USB port is turned off or after a pre-programmed period of inactivity
Wear Resistant Key Pad
Designed with protection in mind, the entire Aegis Secure Drive family incorporates ‘wear resistant’ keypads to hide key usage and avoid tipping off a potential hacker to the commonly used keys.
Two Read-Only Modes
The Secure Key 3z has two read-only modes. One is set by the admin in the admin mode and can’t be modified or disabled by anyone other than the admin. The second read-only mode can be set and disabled by a user but can also be overridden by the admin as well. Ideal for situations where the contents of the Secure Key needs to be accessed by several people in a public setting, or for forensic applications where the drive's contents must be kept intact and unaltered for later examination. Lock Override Mode
Designated for specific cases in which the key needs to remain unlocked through USB port re-enumeration such as during reboot, or passing through a virtual machine.
3-year Limited
Delivery
Welcome to the shipping information page.
Here u will find useful information about our shipping conditions
U can buy your products online at Axitech and let them be delivered swiftly ar your home or at work. Delivery times can vary depending on the selected delivery address, availability of the products and the date and time of the order. A tracking number is included in your confirmation email, allowing you to check the status of your shipment at any given time.
Stock
You can find the status of local and central stock on our product pages.
Local stock means stock that is physically present in our store.
Central stock means stock available from our suppliers.
For delivery times, this means that products from local stock can usually be delivered a little earlier.
Prices
Belgium
- 1-2 Days
Netherlands, Luxembourg
- 2-3 Days
Germany, France
- 3-5 Days
European Union
- 3-5 Days
Rest of Europe
- 5-10 Days
Guidelines:
- Delivery to postboxes is not possible.
- Shipping services may be delayed during certain periods. Keep this in mind.
- Products that are large and/or heavy will not be delivered outside of Belgium
*Voor producten die te groot en/of zwaar zijn wordt een verzendkost van €130 aangerekend.
Deliveries outside of Europe
Deliveries outside of Europe are not offered by default.
If you're outside of Europe and would like to order a product, contact us.
Retours
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
For more information click here
Ratings & Reviews
Ordering
Click here to learn how to place an order.
You can always check your orders on the page of your account. You can also cancel it here.
If you have ordered without an account, please send an email so that we can cancel it for you.
Once an order has been placed, it can not be changed. If you want to place another order, please first cancel your old order.
The numbers you see with a product are the stock of our suppliers.
If the local stock is mentioned, it means that we have available it in the store.
If a product is marked as out of stock, it means that it is currently unavailable at both our suppliers and our shop.
Payments
We propose the following payment methods :
Cash: Store
Bancontact / Maestro / Mister Cash: Store and webshop
MasterCard / VISA: Store and webshop
iDeal: Webshop
KBC: Webshop
Belfius: Webshop
ING: Webshop
Wire transfer: Webshop
PayPal: No
Ecocheques: Store (Refurbished products)
Payment plan: No
Your payment via Bancontact failed? First check if the money has been debited or not. Is not this the case? You can then immediately place another order.
The money has been debited from your bank account but you have not received a confirmation e-mail after an hour? Send us an e-mail indicating your transaction number. This is always indicated on the debit note. We will help you as quickly as possible.
You have placed an order and want to pay by credit card, but you receive the message that your credit card has been refused. That's annoying. Rest assured that we will not receive money from a refused credit card and you will be informed that the order cannot be placed. You can simply place your order again with another method of payment such as Bancontact.
Have you paid with Ideal? We will then reimburse payment on your bank account. If you paid by credit card and you returned the entire order, we will refund the amount on your credit card. You have returned only part of your order? We will then transfer the money to the bank account number you specified. If you do not know your bank account number, we ask you to communicate it to us. Have you been to our store and did you pay on the spot? We will ask you for your bank account number so that we can deposit the amount. Refunds are made within 3 to 5 business days.
You have not received a refund after 3 to 5 business days? The time required for your refund to be credited to your account varies from one bank to another. If you have not received a refund after 7 business days, please contact our Customer Service.
Send us an e-mail!
Your VAT number is checked with VIES (VAT Information Exchange System), if it's valid and u meet the requirements for making purchases without VAT, this is done automatically for you.
If it does not work, as a professional client with a valid VAT number, you can always contact our customer service to place your order.
Please be as complete as possible in the description of your order, if possible with URL links from our online store, so that we can help you as quickly as possible. An invoice is always created.
Send us an e-mail!
Delivery & Pickup
You will find a detailed overview of our places of shipment and rates here.
You can follow the status of your order on the page of your account.
Click on 'My orders', then select the correct order.
Then click on 'Order Shipments', next to 'Invoices'
Now you have an overview of all shipments of the order.
Each shipment has its own tracking link, you can find this just under the shipment number.
Of course, you can pick up your order in our store in Mechelen! Please indicate when ordering and we will inform you when your product is ready for pick up.
It's annoying, but do not worry. First check the following points:
- Check the 'Track & Trace', which can give you a more precise idea of the delay of your package.
- Check the delivery address, is it correctly filled in when ordering?
- Check your mailbox, it can contain a message that you were not at home at the time of delivery. It is possible that the mailman or the courier proposes your package again or deliver it to the neighbors.
- If none of these items are clear, please contact us.
Send us an e-mail!
Warranty & Repairs
You can bring your repair at any time without an appointment in our store!
When you bring us your device, we perform a check and a quote within 2 work days*.
If you can not reach us, you will need to ship your device. It's best to consult us for details after you have sent us an email describing the problem. You must expect to miss your device for 10 work days*.
ATTENTION! We only accept repairs shipped from Belgium. If you send your repair from abroad, your shipment will be refused and returned immediately.
Describe the nature of the problem with your device and include photos if necessary. We will answer you within 24 hours during our opening hours.
Request a repair!
You can at any time inquire about the status of your repair by sending an e-mail. We will answer them as soon as possible.
U can always view the status of the repair using the QR code or the link that u can find on the claim ticket that u received when u brought in your device.
Send us an e-mail!
We repair Windows and Linux computers as well as Apple computers.
We also replace glass back covers for iPhones!
We do not offer replacement devices while your device is being repaired. We offer rental services, prices and conditions are determined according to the needs and specific wishes of the customer. Send a request for more information.
Send us an e-mail!
We offer the following warranty periods and conditions:
New product: 2 year
Refurbished product: 1 or 2 year Meer informatie
Repairs: 6 months
We never give a guarantee for software problems. The warranty only applies to manufacturing defects, not to the defects of use.
Click here to consult our conditions of sale.
Click here to view our repair conditions.
Returns & Exchange
All purchases (with the exception of software) are subject to a 14-day reflection period, during which you can either return the product in its original packaging to our store or return it.
For more information, view our sales terms and conditions here.
Nee.
Due to the nature of the products we offer, testing is equivalent to putting the device into service.
For more information, view our sales terms and conditions here.
Unsatisfied with your products? Defective at delivery?
We are sorry to hear that, and we will ensure that it is rectified as soon as possible.
You can immediately return your product in its original packaging to our store or send it back. We will send you the same product as a replacement as soon as possible.
Be sure to indicate your order number, describe the nature of the problem with your product and attach photos if necessary.
You can also request an RMA on the page of your account, in the order menu.
Address & Customer Service
Our store is located at Battelsteenweg 275, 2800 Mechelen in Belgium. (across from Carrefour)
Contact form
Safety & Privacy
Refurbished
The refurbished devices are fully verified, cleaned, repaired and updated. They are then offered for sale with a sharp discount. It's not only good for your budget but also for the environment, because there is less need for new electronic materials and old materials are reused.
In addition to exceptional discounts, we also offer a one-year warranty on all refurbished materials purchased from us!
Our refurbished products all have a rating, indicated by a star classification.
3 Stars: C grade
4 Stars: B grade
5 Stars: A grade
Grade C means that the device works perfectly but has very visible cosmetic damage. These are normally offered at a larger discount.
Grade B means that the device works perfectly but has some minor cosmetic defects.(Small scratches, bumps on the case, etc.)
Grade A means that the device has been used, but it is not (or barely) noticeable. It's like buying a new one, but cheaper!
Acquisition
Terms and Conditions
1.1 These general terms and conditions apply to all offers made by Axitech and to all agreements concluded (with Belgian buyers of Axitech products).
1.2 Unless expressly agreed otherwise, the applicability of other general terms and conditions is excluded.
2.1 All statements made by Axitech on the website or in catalogs are considered to be an invitation to make an offer.
2.2 Orders can be placed with a fully completed order card (indicating customer number, your most recent street address, the correct order numbers and numbers of items to be ordered), by fax, by e-mail, via websites.
2.3 By placing an order, the buyer accepts the applicability of the general conditions mentioned on the site and in the catalogs. The most current terms and conditions will be posted on the website.
2.4 Axitech reserves the right to refuse orders under a minimum order amount or to charge a surcharge for such orders. Furthermore, conditions such as prepayment may be attached to the acceptance of orders.
2.5 If, for any reason, acceptance of an order for a particular item proves impossible, Axitech will, in consultation with the buyer, endeavour to supply an item comparable in price and quality. The order will be accepted in modified form after agreement.
2.6 The agreement is established at the time Axitech has accepted the order.
3.1 The prices on Axitech's websites are the current prices. Prices in mailings may differ due to price changes made after the mailings were printed.
3.2 The price listed on the website may be incorrect. If the price is disproportionately low, Axitech may cancel the order or still charge the customer the correct price.
3.3 As long as the agreement has not been concluded, Axitech shall be entitled to change the prices and further terms and conditions.
3.4 All prices are inclusive of VAT and cost of packaging, exclusive of cost of transportation, shipping and legal fees unless otherwise stated. Per order, depending on the method of payment, a one-time contribution to the shipping costs mentioned on the websites and in the catalogs will be charged.
3.5 Axitech is also entitled to pass on changes in the rate of turnover tax and any other taxes and/or levies after the agreement has been concluded.
4.1 Axitech will determine the method of transportation and the carrier. If the customer has special transport requirements, the additional costs shall be borne by the customer. All orders will be delivered to the customer's specified pickup point or street address.
4.2 Axitech will deliver the order promptly. In the event of a delay in the delivery of all or part of the order, Axitech will send a notice no later than three weeks after acceptance of the order. Customer then has the right to cancel the order, to the extent delayed, without charge no later than seven days after receipt of the delay notice.
4.3 Axitech reserves the right to deliver the order in parts. There are no additional costs associated with partial deliveries or backorders.
4.4 Despite all the care we take with orders, it may happen that an order is not delivered or is incomplete. The buyer is required to report this within 7 days of receiving the items. In that case, the delivery will be completed or redone at Axitech's expense if necessary.
4.5 Axitech is not responsible for delays in deliveries once shipped. Delivery services can be delayed due to several factors: busy periods, strikes, wrong address, traffic, and so on.
5.1 Payment shall be made by bank or giro, credit card or online banking on terms further set forth on the websites and in the catalogs.
5.2 If it is agreed that payment will be made on account, a (fatal) payment term of 30 days after the invoice date will apply.
5.3 In cases that give rise to it, Axitech reserves the right not to accept a method of payment proposed by the buyer. In this case, this will be communicated and the order will be sent after prepayment.
5.4 Settlement with claims against Axitech or suspension shall not be permitted unless such settlement is still agreed upon in writing.
5.5 Prepayment is only possible by bank or giro transfer.
5.6 After exceeding a payment term, the customer shall owe the statutory interest and all judicial and extrajudicial collection costs with a minimum of € 100. Axitech may then suspend fulfilment of its obligations or dissolve the agreement by letter.
6.1 Goods delivered shall remain the property of Axitech until all (payment) obligations have been fulfilled. This applies to all obligations for which the law permits the creation of a reservation of title.
6.2 Axitech shall be irrevocably authorised, without notice of default being required, to take back the articles that have remained the property of Axitech (or have them taken back).
7.1 The right of renunciation does not apply to customers who purchase products for business or professional use.
7.2 The customer, who does not purchase the products for business or professional use, has the right to renounce the purchase, without payment of a fine and without giving any reason, provided that Axitech is informed thereof by letter or by fax within a period of 14 working days from the day following the day of delivery of the product. The goods must be returned in the original packaging, accompanied by a copy of the relevant invoice and stating the reason for return.
7.3 For the exercise of his right of renunciation, the costs of returning the products shall be borne by the customer.
7.4 In the case of delivery of immediately reproducible products protected by copyright law and in the case of distance selling of cosmetics, the customer is obliged to return the product in its intact safety packaging.
7.5 In case of exercise of the renunciation right, Axitech shall be obliged to refund the amounts already paid by the buyer, without any costs. Reimbursement shall be made within thirty days following the day of notification of renunciation.
7.6 The customer cannot exercise the right of renunciation concerning delivery of audio and video recordings and computer software of which the seal has been broken by the customer.
8.1 The buyer has up to 14 days for reflection after delivery of the goods. The buyer must deliver the goods to Axitech within 14 days of reporting a return.
8.2 Het retourrecht is niet geldig voor volgende producten:
- Sealed products (e.g. Ink, Toner, software, laptops, desktops, video games, USB flash drives, hard drives, SSDs, headsets, earbuds, etc) with the seal broken.
- Personalized items (for example, an engraved product)
- Products with limited expiration dates
- Perform a service (e.g., remote assistance, installation, data transfer, etc.)
- Individual products that are part of a bundle
8.3 The right of return is only valid in the following situations:
- The product is in its original condition and undamaged.
- The product was not put into use.
- The product must be returned in its original packaging.
- If accessories or matching components were supplied with the product, they must also be returned in the original packaging. (for example: adapter, power cable, case, pen, mouse, keyboard, etc)
8.4 If one or more of these conditions are not met, a portion of the amount will be withheld or the return request will be denied.
8.5 If all conditions are met, Axitech will refund the price paid, including shipping costs of the order, as soon as possible, but no later than 14 days after the return of the items.
8.6 If the items delivered by Axitech have not been returned within the "approval period" of clause 8.1, the customer accepts the items as accepted.
8.7 The buyer is responsible for the return of the goods, including shipping costs.
8.8 If abuse of the right of return is suspected, future orders will be refused.
8.9 For more information on Belgian return laws click here.
9.1 Axitech guarantees the quality of the items it delivers for twenty-four months from the delivery of the product.
9.2 If the delivered products do not correspond to the description in the guarantee certificate, the description in the catalogs or on Axitech's website, the buyer can claim a warranty. This is only valid if he notifies Axitech in writing within a period of two months from the day on which the buyer has identified the defect. For customers purchasing products for business or professional use, the period in which notification must be made is 14 days. Together with the notification, the customer must send a detailed description of the defect as well as a copy of the sales invoice. This provision applies only to customers who do not purchase the products for business or professional use.
9.3 Pursuant to a validly exercised warranty claim, the buyer is entitled to a free repair or free replacement (at Axitech's discretion) of the good, except where this would be impossible or disproportionate.
9.4 This warranty does not apply if:
• the item or device was inadequately protected from shipping damage when returned;
• modifications have been made to the item or device;
• there are defects caused by incorrect or improper use, such as failure to observe the accompanying operating instructions;
• the defect was caused by intent or gross negligence;
• there is an external calamity such as lightning, power failure, natural disasters, etc;
• Axitech has not been given the opportunity (in time) to investigate the complaint and possibly to repair the defect.
9.5 The Customer's legal claim shall be time-barred after the expiration of one year from the date on which the Customer established the lack of conformity, without that period being allowed to expire before the end of the two-year period referred to in 8.1.
For buyers who purchase products for business or professional use, the legal claim shall lapse one month from the notification of the defect to Axitech.
9.6 If a lack of conformity becomes apparent within a period of six months from delivery of the product, the presumption that this lack existed at the time of delivery applies as evidence to the contrary, unless this presumption is incompatible with the nature of the product or with the nature of the nonconformity, by taking into account, among other things, the fact that the product is new. This provision does not apply to customers who purchase the products for business or professional use.
9.7 Taking into account the use that the customer has had since the delivery of the product, the customer has the right to demand an appropriate price reduction or the rescission of the purchase agreement:
• if he cannot claim repair or replacement.
• if Axitech has not made the repair or replacement within a reasonable time or without serious inconvenience to the buyer.
The customer is not entitled to demand the dissolution of the agreement if the lack of conformity is of minor significance. This provision applies only to customers who do not purchase the products for business or professional use.
9.8 If the product was delivered to the first buyer for more than one year and Axitech can no longer repair the product or no longer has the item in question in stock, then Axitech offers the option, at the buyer's option, to supply a replacement item at 50% of the purchase price, or to refund 50% of the purchase price paid.
This provision applies only to customers who purchase the products for business or professional use.
9.9 After the expiry of the warranty period as referred to in 8.1, Axitech shall be obliged to indemnify for the hidden defects of the product sold.
10.1 Personal information is stored in Axitech's customer system to process orders. In addition, Axitech uses the data for internal marketing purposes, such as sending catalogs. Axitech applies the relevant legislation when using personal data.
10.2 When Axitech provides data to third parties to perform tasks within the scope of activities described in 10.1, privacy will be maintained.
11.1 Axitech's liability with respect to the sale and delivery of articles is expressly limited to the warranty regulated under clause 9.
11.2 Axitech is not liable for advice it has provided, printing and typesetting errors in catalogs, technical data provided by suppliers or manufacturers and unforeseeable poor quality of the products.
11.3 For the rest, any liability of Axitech shall be limited to the amount actually paid on the relevant invoice sent.
12.1 No later than at the conclusion of the agreement, Axitech will offer these general terms and conditions to the buyer, either electronically or otherwise. The buyer is responsible for printing or saving the terms and conditions if required.
12.2 Axitech makes the following information available on its website:
• its registered address and company number.
• the main characteristics of the products, including the price
• the method and cost of delivery and payment
• the address where complaints may be filed if different from its registered office address
• the method of taking back and returning the product, including any associated costs
• the period of validity of the offer (if applicable)
12.3 If the buyer wishes to dissolve or destroy the agreement on the grounds that Axitech would not comply with legal information obligations, this right must be exercised within 14 working days after acceptance of the order.
12.4 Axitech cannot guarantee 100% accurate information for all products. For questions or comments about product information, the buyer should contact customer service. It is the buyer's responsibility to ensure that the correct product is ordered.
13.1 Disputes will be resolved by mutual agreement whenever possible.
13.2 These general terms and conditions are governed by Belgian law and all disputes will be dealt with by the court based on the location of Axitech's registered office.
14.1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
14.2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
14.3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
14.4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
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